On the whole, Parklane Hotel is a good hotel with good services and in an excellent location in Hong Kong for shopping and business with plenty of shops, MTR close to the hotel and the services at the counter are very good, especially the young lady called Cat at the Check in & Check out counter helped us a lot.Comment of W. Percy , New Zealand the 2016-10-08
"Excellent service time at Ebb&Flow"
I have been going to lounge bar at Park Lane Hotel (now Ebb&Flow and formerly known as George & Co) regularly for more than ten years. When the bar is changed to Ebb&Flow and the majority of old staff who I familiar with has left, I was not sure I will keep going there regularly. However, I am impressed by the highly professional services provided by the new staff which is the main reason that keeps me coming back regularly. Every time I am at Ebb&Flow, the staff can always provide excellent services to make me feel at home and enjoyable. In particular, I would like to compliment Mr. Wilson Gahh who can remember my preferences and be able to give excellent wine/cocktails recommendations for me. He is also a caring person that always attend to the needs of customers. All in all, excellent management and very professional services. Excellent food except that the selection is quite limited. I would like to see more varieties that can pair with wines and beers.
"Compliments to Me Rowena"
I'd like to compliment Ms Rowena, from front desk, who had been very helpful during my stay in the hotel. She had acceded to all the request. Very pleasant disposition and efficient. Rooms are big and room ammenties are good. Location absolutely great. Excellent roof top bar and restaurant.
"Service at its best"
I always find time to write a review for Parklane whenever I stay there. There's always something new to write about. Let's start with the cellphone in my room. I was surprised to see one when I checked in. It's free to use and can be used as a wireless hotspot for your other mobile devices when going around HK. And you can also make free local calls with it as well. Plus everything about shopping in HK is already there. But still nothing beats the human interaction factor. Sony, the doorman is still the go-to guy for everything you need in HK. He knows everything and is very willing to give you hand from shopping to dinning even for places to go to. But unfortunately, my first night there, I encountered a very loud and unruly neighbor. So I went to the front desk the following morning to ask for some help about the neighbor. Colin immediately informed the manager at the time Rick. And in a matter of just minutes, they already had found a new room where I can move into. I think the staff is very diplomatic and service oriented, they almost immediately addressed my concern which is faster than some restaurant service. For this, and all the years of great service to me and my family, would always make Parklane our no. 1 choice in HK.
"Wonderful experience "
Aside from the perfect location of the hotel, wonderful experience and personalized accommodation received from the front desk staff, housekeeping, playt restaurant to the bell service and concierge. Keep up the good work!
I come to Hong Kong once a month with work and always stay at the Park lane. It's a great hotel, close to all local amenities. The staff are fantastic and always very helpful. One particular staff member always stands out- Sonny. He works on the door and always greets me with a massive smile, always remembers mine and my colleagues names. Nothing is ever too much trouble for him. He has a very kind nature and regularly helps us with our bags or gives us local advice when we ask for it. Sonny is an asset to the hotel and should be commended for his lovely demeanour and enthusiastic ways. He obviously loves his job, and is very good at it. If your visiting the park lane look out for him, you may even get a hug thrown in. Thank you sonny. It's always an absolute pleasure to see your smiling face after a long flight.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Please note that the hotel is under renovation works until August 2016.
There might be some disturbance from Monday to Friday between 8 am and 5 pm.