Just stayed here over the X'Mas/New Years Holidays, as well as a few nights in Feb. Had previously given it a negative review for lack of response from one of the teams in the hotel. Need to give it a much improved rating since they have taken care of every requests since (3 stays and counting). Location is great (right next to Harvey Nichols), breakfast is decent, room is comfortable, staff is responsive. Will definitely return.
"Since the change of ownership this SPG have invested big money and its now GREAT"
This hotel was a bit tired...but since SPG have owned the property they have revitalized the hotel completely . Its location for knightsbridge shopping is perfect. The rooms are well sized( not massive ) but at the price point are the best deal for a Luxury hotel in Knightsbridge. Breakfast is very good and with the new staff a pleasure to dine there. Jesus on reception dealt with us ( again) perfectly. Lloyd the concierge could not be more helpful and I had some important tasks and he dealt with them perfectly without any fuss or performance . THIS IS A GREAT HOTEL IN A PERFECT LOCATION WITH A GOOD GARAGE .
"Beautiful hotel in a great location!"
This hotel is chic and elegant. The staff is very courteous and helpful. The room is super clean and comfortable. We appreciated the location of the hotel which was near shopping and site-seeing; it is a short walk to main streets for easy access to public transportation and major sites. We would definitely return to this beautiful hotel!
The hotel is very well located, 2 mins walking distance from Harrods and of the London's main attractions. The staff is very professional including the Bar Manager Sergio who helped us in our choices. I do recommend this hotel.
"Solid hotel in great location"
The best thing about this hotel is the incredible location. Right next to Harvey Nichols, steps from Harrods and the tube, as well as Hyde Park across the street. The rooms facing the park are quiet and lovely. They are apparently redoing some of the rooms so make sure when you check in you ask where the construction is happening. We had to move because we were awakened by hammering in the room next door. The staff is very friendly and efficient.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM