of TripAdvisor Travelers recommend this hotel
"Back after a long Break, happy to see BIG improvements!"
Last time i was here, service was not good but this time things were back to high standards again. I guess hotels aren't perfect, sometimes they fail, like people and have bad days. My staff asked if they could go back & so reluctantly I went back to the hotel as well but I am glad I did because the service was once again excellent. Pen Manila is old world charm & par excellent customer service - they have the customer service that 99.9% of Manila wish they had. Staff are very confident & very professional. I will be back on my next trip
"My New Favorite"
Not my first time to attend an event, or party. Not my first time to stay in as well. But this time, it's my event. I had my wedding reception here, and they surprised us from the lobby up to The Conservatory Room where the reception is. My husband and I were very surprised. Every hotel staff we passed congratulated us. It was something different that we did not expect. It was wonderful and something that both of us will not forget. The Conservatory Room. I love the Conservatory Room. I cannot say anything bad about it. It's very perfect for the intimate wedding we had. Food. Food is amazing. I love the truffle soup they served. Not only that, me, being vegan, they made a menu just for me. I enjoyed every food that entered my mouth. Everything that my event manager and I talked about was there. It was a memorable night to everyone, and everyone enjoyed every detail of the party. I think I should say the name of the event manager who took extra care of my event, her name is Aubrey Jacob. She deserves to be praised because she made sure that our event was perfect. And indeed it was perfect. Nothing went wrong. Waiters are attentive as well. Our stay. We got the Superior Room because we just need it for the night, just to sleep, because we are headed south the next day. The room is clean and just the right amount of space for two people. The mattress of the bed is soft and nice. Pillows are soft enough for me. I had a wonderful sleep. Bathroom is well-lit. There's a bathtub, and a separated shower. The basics are provided. It's clean. Though I did not find any hair dryer in the room or bathroom. I needed it that night. The air-conditioner wasn't that cold but it wasn't that hot either. Wifi in the room is not that good. But in the lobby, it is. Check-out was fast. Front desk staff were superb. I'm looking forward for another event, or another stay here in this hotel. This hotel is my new favorite in Manila.
"Nice and Great Location"
Stayed 3 days during Easter Holy Week, forgot Manila is closed up in this time. Hotel is very elegant, rooms are nice and clean, comfortable. Food is nice, with great choice of restaurants. Location is great, close to malls such as Green Belt.
"Awful Start but Awesome Ending."
Stayed From April 14 - 16 (2 Nights) Room Booked: Executive Suite Rate: AMEX FHR / Co-Branded Stay Arrived at the hotel at 6:00PM, went to the front desk to check in. The check in process was smooth until I asked about my FHR benefits (where to have breakfast and the 50-min complementary massage for 2). This is the point where a series of unfortunate events started to happen. The front desk staff said that I do not get these FHR benefits because I booked under the co-branded rate. This was not the case when I booked through Amex, the co-branded stay still entitles the FHR benefits. I had to call long-distance back to my amex travel agent and this is where the long hour wait began. Both Amex travel and Peninsula Manila could not agree due to their interpretation of the terms and condition of the amex/pennisula agreement. This long wait was primarily due to the lack of managers working during the Easter holidays, no one can make a decision. Finally, Peninsula Manila said out of their courtesy, they will honor the FHR benefits. My wife and I decided to have dinner at "Spices", one of the restaurant in Peninsula. The club supervisor came by our table and greeted us and offered a complimentary bottle of red wine and a complimentary 50-mins massage. Since I do not drink, I asked if it was possible to have nonalcoholic drinks instead, we ordered young coconut and a muay thai tea. It was a nice touch to offer us complimentary drinks. I also inquired about the complimentary massage, I got conflicting information, as the front desk already informed me that they will honor the 2 complimentary massages and this one being offered by the club supervisor should make it a total of 3 massages during the stay. But the club supervisor meant was the "FHR benefit massage", not the 3 massages. When it was time to get the bill, I gave them my peninsula co-branded amex, which gives 15% discount on the meal. The waitress forgot to apply the 15% discount and took 15 mins of waiting for voiding the previous transaction and get the correct amount on the bill. I find this to be unprofessional in a 5-star hotel. When I went back to the room, Amex travel contacted me and told me that they confirmed with the hotel that I am entitled to the all the FHR benefits. So the next morning, after breakfast (8AM), I went to the front desk and asked for the a manager but the manager is not on site at the moment, so I left of local mobile number and asked to be called when he arrives. After a long morning out exploring the city, I came back around 1PM and asked for the manager, it happened to be the same person. I asked about the club supervisor's "3rd" massage offer, and without hesitation, he said he will take care of the 3rd massage. I asked him to help me extend the time of the original massage time from 50mins to 100mins. He was able to confirm the booking. As time went by, it was time (4PM) for my wife to go to the spa for the booked massage, when we got there, they told us the massage was booked for "in-room" instead of having it at the spa. I explicitly booked the massage with the manager for it to be done at the spa. They spend 10 mins or figuring it out, and finally realizing it was booked to be done at the spa. In my mind, very unprofessional again. At 6:30PM, we head to the club lounge for some snacks. They had numerous hot items, cold items, dessert, drinks available. I went for some hot food, mini beef patty and mahi mahi. Both were delicious, but the problem was, some beef patty was well cooked and some were raw inside. I asked the attendant if this is ok to consume, after checking with the chef, the whole tray from the station was pulled, so obviously it was not suppose to be raw in the inside. This is just 2.5 hours since the mess up at the spa, now the club lounge is having quality issue. For some reasons, I am having all the bad luck at this hotel. I went and told this issue with the duty manager and asked, why quality control is so bad at this hotel. He told me that he will look into it. He offered to upgrade us to the deluxe suite for the 2nd night, which was nice of him. Later that night, when I came back from a movie, I went to the front desk to pick up the new room keycard. When I opened the door, there was a box of macarons, bottle of wine, cheese platter and an apology card. It was also informed that they will also provide a complimentary airport transfer when I check out. I really appreciate the extra miles the hotel is providing to make up for the downfall earlier. The next morning, after breakfast, we decided to go to a nearby mall, intended to walk there, but when we stepped out, a staff asked if we are going to a nearby mall and told us about the shuttle bus service. It was unexpected, we were so happy that the staff took the initiative asking guest and telling them about their shuttle service. The driver was extremely kind too, asked what we are looking for and was very informative, telling us exactly where to go for a good deal and even told us when and where he will be picking up guests. Everything went extremely smoothly, how a 5 star hotel should be. I left as a happy customer and I am looking forward to my next Peninsula experience in July at Bangkok. Thank you so much to all the staff at Peninsula Manila. Even though it was a rocky journey, you guys made it a happy ending.
"Up to expectations "
Leaving tomorrow after a week spent here, Ian quite happy with my choice. I literally stayed at the hotel, enjoying a ( forced ) rest ( post cosmetic surgery £with everything at hand No need to add anything to the other comments as they do reflect the perfection of the place. Staff is top notch and that includes the security Great place ,especially during the Holy Week when everything is closed Also enjoyed the daily concert
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM