"Amazing, but ask for a room on a higher floor"
Stayed here for 3 nights on business. Very centrally located and within walking distance of Times Square. The staff are as you would expect - courteous, polite and helpful. I also had breakfast here, it was expensive (~$70) but not extortionate for a 5* manhattan hotel. The restaurant is beautiful. The room is spacious and so comfy. Only downside is that I got a room quite close to the street (5th or 6th floor) and I could hear the traffic all night. Ask for a higher room as soon as you check in or prepare for a bit of sleeplessness.
"Excellent - clean, friendly and rooms are fantastic!"
Can't say much more other than a top class hotel. Clean rooms, attentive staff and excellent position. Will definitely come back again. Only negative is probably the price point of the food. Happy to pay top dollar for excellent food, but the portions were small and quality was on par with your average hotels.
"Excellent business hotel"
Excellent service; nothing too much trouble. The rooms are well furnished and for NYC are not too small. Great bathroom - with bath. Breakfast is excellent but is very expensive indeed. That aside, perfect.
"Maybe a little tired'''"
This lovely property at 55th and 5th is quite beautiful but at this price i wonder if its time for a face lift to the rooms. We had one of their Grand rooms with a nice 5th avenue view. One sink, a thermostat that does not allow a temperature setting, no top sheet on the bed and a sitting chair in the middle of the room''' The food is fantastic, the staff extremely attentive and the location (if you want midtown) wonderful but as a rule we want the room to be the ultimate retreat. Recently stayed at the Park Hyatt which will see us back next time we visit except perhaps on one of the Amex Platinum specials.
We've stayed at the Peninsula in Hong Kong, so that sets the bar extremely high for all other properties. The Peninsula New York is stunningly beautiful, especially at the holidays. The public areas are lovely. The rooms are bigger than most NYC hotel rooms, with super comfortable beds and impeccable housekeeping. The duvet is like a cloud! Especially nice is the foyer and ambient lighting if needed. The spa is nice with an extensive menu of very pricey services and a skilled staff. It's not as gorgeous as the one in Hong Kong, but definitely feels like a retreat. The private room doesn't have a view of Kowloon Harbor, but what other spa does' My one critique of the spa experience is that, during pre-arranged treatments, we were offered "enhancements"--extra treatments at an extra charge. When you're relaxing in your hot mud wrap, you don't really want to hear about extras. Please offer the add-on treatments at check-in, not in the middle of the experience. It's distracting. Standouts for us--They were very accommodating with early check-in and later check-out to fit our schedule. The bell staff took our luggage at the door and delivered it promptly, and on checkout day, we were able to leave it in the room and come back for it in the lobby later. There was an intern named Tony (I think) on the pool deck who brought us each a glass of champagne when he learned it was my husband's birthday. Also, a gorgeous complimentary small cake was delivered to the room. Thank you, Peninsula! Early morning complimentary coffee for takeaway is a nice touch. Wish they would extend the hours of this. Most of the must-haves are present--bedside reading lamp, robes, magnifying mirror, hair conditioner, full length dressing mirror, wi-fi at no extra charge. Very minor demerits for minor flaws. When you call the main number, there's a lot of switching around and hold time to get you to the right extension (and this was for a simple question). The concierge wasn't able to get us into Nobu (a nearby restaurant) but we were, which was odd. There's no tub in the bathroom, just a shower. The TV, radio and other media are extremely new and high-tech--and not in a good way. We're tech-savvy, but were not able to make most of the functions work for us, and who wants to spend their birthday weekend calling for tech support' It's simply not intuitive or user friendly. Bring your iPad and stream something instead. The prices are sky high, which is to be expected in a midtown luxury hotel, and we're used to paying them, but even so, some things seemed overpriced even for a Peninsula.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM