of TripAdvisor Travelers recommend this hotel
This is a very good hotel in a perfect location. Highlights include a huge beautiful room, bathroom and dressing room, lovely breakfast, fantastic pool area all set in the perfect location in the heart of Tokyo. We enjoyed the Peter Bar on the top floor though the smoking issue really needs to be addressed. We also agree with some of the other comments here that it is a shame the lobby area is filled with the restaurant and doesn't offer any lounge space. The staff were very helpful but did cause one hiccup for us. We had requested the concierge to make two very hard to get dinner reservations for us and they came through with what we had requested. When we checked in they gave us our confirmations with maps to each. On the second night we could not find the restaurant and after almost an hour searching we discovered they had given us the old address and the restaurant had relocated a year earlier. We eventually got to the right place and the restaurant was able to accommodate us despite being so late but it really caused a fair amount of stress for us. When we got back to our room that night there was a nice bottle of wine waiting for us which helped us get over our frustrations. Despite this glitch we would highly recommend this property.
"This is a "must stay" in Tokyo!"
The peninsula, in general, is an amazing brand. After staying in Beverly Hills, my husband and I decided we must stay here on our honeymoon in Tokyo. What a fabulous experience! The customer service could not have been better, the facilities (especially the spa and pool) are perfection. After a day of sightseeing, I was excited to come back and take a nap in our room. Definitely be sure to stop by the lobby breakfast and enjoy the expansive space :)
"Worth the Splurge"
What a spectacular hotel. The best hotel stay I have ever had, and I've stayed at some really nice hotels. This hotel really thought of every single detail that I might need. The room is huge and not just by Tokyo standards. I loved that I had my very own powder room to get ready in. The service cannot be beat. I went to go for a run in the gym, and a hotel member walked over to me and handed me a bottle of water. The pool is impressive. I loved that the lobby had welcome music every evening. The only thing I can say is beware of the hidden service charge. The rate of the room is not a flat rate, there is a service charge on top of the room. One thing that other hotel rooms do that Peninsula does not is the extra something special during turndown service. For example a few chocolates or fruit. However, I would stay at this hotel over and over again.
"After multiple stays, this is a great hotel IF you splurge for a more expensive suite"
This review is long overdue after staying here multiple times. We've stayed at this hotel multiple times in the basic Deluxe room, Executive Suite, and the large Deluxe suite. Location of this hotel is amazing. 10 minute walk from the glamorous Ginza and 5 minute walk from Ramen Alley for late night eats. Tons of eating and shopping options all within a few minutes of the hotel. The lobby is magnificent and always busy with people eating lunch or having tea. The Pros: All the rooms are well thought out. Screens informing you of outdoor temperature, all electronic blinds/shades, coffee machine, hot water maker. Decent closet space and good sized bathrooms even for the basic rooms. What you lose with the basic rooms is size and view (usually will be looking into another building). Basic room is bed connected to a living room area with a TV. No separate TV near the bed. Executive and Premium suites have a separate living room area with a large TV. Similar layout between the Executive and Premium Suites, the difference being the Premium Suites have gigantic living room and massive dressing room and closet area. The Cons: Service slightly varied with different level rooms. While staying in the deluxe rooms I requested a hot water maker, a basic amenity included in practically every hotel in Asia but strangely missing at the Peninsula. I was told that they had none in the hotel and would either need to call room service or use the coffee maker which was extremely awkward and slow. When I requested a hot water maker while staying in the Premium Suites, we got one delivered quickly along with fruit and juice every evening. Conclusion: I would not consider deluxe rooms to be a good value at the Peninsula. Rooms are not that much bigger than other cheaper and good quality hotels and you pay a premium to stay in a room with no view. If you can splurge for a more expensive room, the experience is quite different and the rooms are magnificent, especially those overlooking Imperial Palace.
"Fantastic 5 star hotel in Ginza"
If you want to be in and around Ginza and your budget will stretch to it, the Peninsula in Tokyo should be on your short list. Large rooms, particularly the dressing area. Fantastic service (ok, you are in Tokyo, so it's expected). Great sized bathroom; decent coffee machine in the room and a well equipped gym. Stroll out of the door and you've got some classic restaurants in under 5 mins walk (Andy's) as well as numerous other great places to eat. Metro station is close by too. I will absolutely return.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM