of TripAdvisor Travelers recommend this hotel
"The benchmark "
Just so good. Location, staff, rooms and experience are second to none. Amazing. We also did the Pokemon experience with our children. Disney would be proud! Fantastic. One of the great hotels anywhere.
"A little bit disappointing for a Peninsula Hotel..."
We stayed at our last trip to Japan at three different hotels, because we wanted to find out, which one is best. The first one was Shangri-La, the second one The Peninsula and the third one Mandarin Oriental. We stayed at all hotels for three days, a total of nine days. I booked all hotels through GrandLuxuryHotels and have been very pleased by their services. So the second one was the Peninsula and we looked very much forward to our stay. To make a long story short: We were disappointed. Even though the location near Imperior’s Garden ist great, we never felt at home. Entering the hotel, the hotel lobby is packed with people eating on tables all day long. Luckily for us, restaurant Peter on the 24th floor was open for breakfast during Christmas and New Eve; normally breakfast is served in the lobby… Service was so so and we cannot understand, that management allows (American) guests to join breakfast in their sweaty outfit, right after running: really disgusting. I'm a passionate runner myself, but would never allow myself to join any meal in a inappropriate dress. By the way: we booked a Deluxe Parkpark Premier Room, but looked directly into a huge, fully lit office building. After complaining, we have been told, this is park view. Strange. As a matter of fact, after our complaint, they just renamed these rooms to “premier rooms” with a new description: “views overlooking Tokyo skyline” :-)... Maybe I'm too harsh with my comments. The Peninsula is not a bad hotel. But the services provided at Shangri-La and Mandarin Oriental are much better and the rooms more cozy and luxurious for the same price.
"All around excellent choice"
It was difficult to choose amongst Tokyo's luxury hotels - each seems to have something to recommend it. However, we were ultimately very pleased with our choice of the Peninsula. It is ideally located in walking distance to the Ginna area as well as the Tokyo Station area and Imperial Gardens and has metro access from the basement to everywhere else. The rooms are lovely and comfortable, contemporary but not starkly minimalist, filled with technological touches which are actually useful as opposed to the trend towards technology for technology's sake. They are well designed with a large separate dressing area that is very helpful when there is more than one person getting ready at one time. The bath is spacious as well and well appointed. What truly stands out is the service which was consistently excellent. From the front desk, to room service, to housekeeping, the bell staff and the concierge, all were warm, helpful and exceedingly professional. Kudos to the Peninsula management for what is clearly superb training and kudos to the staff for taking that training and making it personal.
"With so many wonderful hotels to visit in Tokyo..."
The Peninsula still stands out! Hard to believe it will be ten years soon...the hotel is still cutting edge in every way. The art, beautifully enigmatic and the facilities are perfection. We enjoyed a special and festive New Years Eve on the rooftop and recovered in the gorgeous spa the following day. Highly recommended for everything one could want in a luxury hotel, most importantly, consistency.
We booked here for my husband's 50th birthday. As it was a special treat we booked a suite overlooking the Imperial Palace. The suit was amazing with large windows affording a great view over the Palace. As well as a large living area there was a double dressing area, small bathroom in the corridor as well as large main bathroom with a large bath, double sinks etc. As you would expect from this calibre hotel the bed and bed linen were first class. The hotel arranged for a cake to be delivered on my husband's birthday which was a lovely touch. While there we hired the Mini Cooper with Peninsula branding to take us around Tokyo. It was such a fun and unique way to see the city. The driver was exceptionally helpful and he suggested additional places to visit en route which we never would have known about. The bar at the hotel had brilliant views over the city and very good staff. Unfortuntely Tokyo doesn't have rules against smoking though... A final mention goes to the breakfast which was simply perfect. This place has the best eggs benedict in the world. You need to ask for good tea though if you want it instead of the insipid stuff they generally serve! Overall a great visit we will remember for a long time.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM