"Pampering Service, very personalised"
The Plaza Seoul is the first hotel rated 5 by me. In all departments this hotel is exceptional. Class leading exceptional service, Centralised location, great Food and very modern Rooms ( especially the bathrooms which are most important for me) with beautiful views. The only minor area where you may want slightly more is the space in the rooms. I am a person who values space Most, but The Plaza more than compensates with significant delights in all departments for a slight compromise on space.
"Club Lounge is Amazing!"
The rooms are a bit small, but very unique and super modern and well-lit. The hotel is right at the City Hall Metro stop, and the Metro goes everywhere. Also, the hotel runs a shuttle to the palaces at 10:30am. We are eligible for Marriott Club Lounge, and it was the highlight of the trip. We checked in there, and the breakfast and happy hour were quite satisfying. The Club staff was so helpful: full of info and made calls for reservations. They went way beyond the call of duty for us. A real customer service mentality!!!
"Quick Visit-Great Place"
While traveling to Bali, we needed to spend the night in Seoul near the US Embassy. We selected the Plaza and were rewarded with an excellent stay. While checking in the manager directed the clerk to upgrade us to a suite. This was unexpected, but very much appreciated. The room was great and the service was excellent. If you are looking for a location in the downtown area, I'd certainly recommend the Plaza.
"Excellent hotel and never seen service"
We`ve chosen the hotel to discovering seoul for 10 nights over christmas and new year. Years ago i just visited the hotel for a couple nights and i was excited - now i came back and the new strategic alliance with marriott is a plus --> my girlfriend is holding the platinum elite lifetime status in their rewards program. FYI about the hotel: The location just in front to the city hall is perfect. You have direct access to two subway lines, underground mall with access to lotte mall and a palace next door. In walking distance insandong, the main shopping area or the cable car to seoul tower is achievable. Whatever you want to see in the city, the hotel is perfect. Service: We arrived at 1pm at the hotel and the hotel staff you guided us to the hotel lounge. There we checked in and surprise, we got a suite. Just a minute after we came into the room, the concierge from lounge gave us a call - is the room ok and what ever. During the check in, the hotel staff brought our luggage already to our room. Interesting fact: in the hotel lounge always two employees are available. Rooms: Design, comfort, appliances, what ever - the room was perfect. Especially i like the smart home stuff - its possible to control room light, curtains, alarm etc. from the telephone. Oh, I've never seen this before. Breakfast: The breakfast in the restaurant or the lounge is leaving nothing to desired. In fact: i strongly recommend this hotel!!
"Great location, helpful staff, smart room"
I had a short stopover in Seoul and booked a room at the Plaza for one night. I arrived late (after midnight) and was kindly upgraded to a King suite. Room was terrific with clean modern furnishings. Bathroom was spotless and included a super-toilet. The hotel is walking distance to most sites, and is down the street from a pub area where many restaurants are open 24 hours (helpful for me, arriving late). I found the staff at check in, in the lounge, and the concierge desk to be friendly, courteous and answered all of my questions. When I asked about walking to the historic palace in the neighbourhood, I was given a map for a 3-4 hour walk and a complimentary admission ticket to one of the sites - nice touch. Would strongly recommend to anyone passing through Seoul.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM