of TripAdvisor Travelers recommend this hotel
"Nice luxury hotel but no lounge for platinum member"
Nice hotel. Location is super good. This is the first time I visit the Portman Ritz Carlton. And I have been upgraded to a suite due to my platinum membership. It's a very fashion, luxury, cozy hotel. The swimming pool is old and small, but super warm so you can still enjoy during winter time. However, the public space out side of room was full of smoke smell. I was staying at non-smoking level. It's not great. And there is no lounge to access, or front desk did not mention it to me.
"100% Customer Satisfaction"
Excellent location in the heart of the JinAng district. The hotel itself is luxurious, yet contemporary and comfortable with probably some of the best service I have received. Little things like, the cleaner saw that I didn't have a book marker so whilst I was at work she provided me with a Chinese book marker in my book supported by a small note explaining what she had done and wishing a happy stay. From start to finish I cannot fault the device, facilities and location.
"Great Hotel with Best Executive Lounger Service"
Can't recommend the Hotel enough. Just had a short business stay for 3 or 4 days. Service impeccable, great location and Alice and Abbey in the Executive Lounge could not have been more helpful to make sure that the trip went smoothly.
"Excellent service for business travelers"
Very professional and friendly staff. They can almost predict your needs. The Hotel Club on the 43rd floor is a sanctuary for business travelers looking for a place to decompress, have a good fresh meal and do some work in a quiet environment.
"Long term guest"
This is a great hotel, very conveniently located in the heart of Shanghai. What makes the hotel such a warm, friendly and welcoming place is the staff who always acknowledge me by name and take great care of me. I have to give particular thanks to Alice and her very special team in the Club Lounge who know all my daily needs before I even have to ask for it and who look after me so wonderfully. Also a great thank you to The House Keeping Team who keep my suite in top condition with nice freshly laundered towels and sheets and make the room a very clean and relaxing place. Thanks to the staff and the management, this hotel is my home from home in Shanghai.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM