of TripAdvisor Travelers recommend this hotel
"Great hotel for a weeklong vacation"
Hotel was located in a popular area on Nanjing Rd about a 10 min walk from the Jing'An subway station so it was super easy to get around. The concierge team was incredibly helpful in ensuring we had locations written in Chinese for any taxis we were taking. The rooms overall were nice. The first 4 days we were there we were in one room that was great, the last night of our stay (we went to Beijing in between) we were in a room that looked like it had seen better days. That said, we were three girls sharing a room (so needed a rollaway bed) and this was one of the few hotels in Shanghai that allowed for that accommodation. The gym and pool amenities were also great!
This hotel does not deserve the Ritz Carlton banner. I called in advance and asked for an air conditioned room, it was still warm, and when I checked in the room was very warm. When I called to ask to either get the AC to work they could not find me in the system. Then they told me they would fix it and totally forgot. I had to ask 3 times before they showed up, and then it was an employee who did not know why he was coming up and did not speak english. Finally they tried to move me to another room but did so late at night. Room service slow, decor dated, really not a pleasant experience .
Recently stayed here while on business to China. Great location, central to everything. The rooms spacious and clean. Staff helpful and friendly. The only negative would be the breakfast, I went down one morning, during peak hour and the omelette and egg station was about 10 people waiting, besides this could fault the breakfast spread and presentation. The bar area downstairs was also a favourite with my colleagues, as we met there each night before going out for dinner. Would, highly recommend if staying in Shanghai....
"The most magnificnt hotel in Shanghai. I visit twice a year and would not stay anywhere else."
I and my colleagues have been staying at the Portman for business for many years and very happy each time. The recent renovations in the lobby are very nice, the rooms very comfortable and beautiful. The hotel is located on Nanjing road which is awesome for shopping ,restaurants and the trees are beautifully lit up at night, creating a supberb atmosphere. The staff at the Portman are out of this world. I always book my room with access to the club lounge and the staff in the lounge is extremely friendly and pleasant and literally cater to the guests. Abby , you have made my stay very very nice!
"Refresh needed in Shanghai"
The Portman Ritz-Carlton when built was the first five-star hotel constructed after the reopening of Shanghai after years of slumber under strict communism. While still a great hotel, newer hotels that have opened in recent years are expanding the concept of service and luxury. This hotel could use a refreshment to match the contemporary level of service found in other locations of the city. For instance, the reception is tucked in the rear, and is not evident when you enter. I had to find and ask a bellman where I could check in. It was not well staffed for a 230am late arrival. It is maintained reasonably well, but is showing some wear and tear in my room, and the amenities are lesser than comparable hotels. Taxi service was slow, had to wait 20 minutes for one to arrive.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM