of TripAdvisor Travelers recommend this hotel
The Portman Ritz Carlton Hotel in Shanghai is a perfect hotel for a business trip. It is near the subway station in the most elegant district of Shanghai. Spacious and various international and eastern breakfast of great quality. The staff are friendly and always helpful at any request.
"Great hotel at a great lunch cation"
This is a really nice hotel there are many shopping malls as well as resturant around the hotel. The service here is great. But the hotel resturants are very pricy. You're better off eating at resturants near by. When booking your room, select the rate with breakfast as their breakfast rates are very high. I stay here due to the location of the hotel.
"Old fashioned luxury"
At my first time in Shanghai, this hotel was my choice. 8 years later in this fast-moving city so exciting and excited, it might be time for renovation and updated facilities. Service is really good. They call themselves "ladies and gentlemen" at the service of their guest and they truly are, perfectly speaking English, offering tea at breakfast even before you ask for a second serving. Natalie, from the guest relation dept understood I did not come for years, made some research and sent me a "welcome back" gift: so kind and caring. Then, breakfast offers a great variety of food and outstanding omelette on demand if you like it, but fruits and bread might be of higher taste & prep. The restaurant lacks fresh light and modern furniture. Concierges might update their knowledge on contemporary art museum. Their job is not only about over touristic places. Still a good place to stay. Beautifully located. Yes it's close to the department stores... yet do not miss the small streets behind and in the direction of Fuxin and Fulu road. Bars, restaurants and local tea shops, businesses a bit more authentic! As we speak about art, see my other reviews on Shanghai.... with love from energetic Shanghai!
This is a beautiful, full-service, luxury hotel. Located in the heart of Shanghai and in among fabulous shopping options. The real story is their amazing, super-friendly, smiling and accommodating staff. Each one was kind and courteous even helping you when unexpected. The staff tries their best at English, and are very helpful in every aspect of your stay. They make sure taxis know where to take you, and offer suggestions on getting back to hotel. The restaurant has good food with good variety. The Ritz-Carlton club on 43rd floor is the place to go for personal service. The staff in there are super helpful, friendly and conversational. They anticipate your needs and fulfill. The Spa offers a nice selection of treatments by skilled therapists. Overall a "5-star" property.
"What a positive experience, the team really made us feel special, definitely recommend the Portman Carlton Ritz."
The food, the gym/spa and the personalized hospitality was fantastic. We attended 3 seperate functions during our stay and eac one was uniquely different but still very professional The Manager Rob was always available and made sure our stay was over and above our expectations. This was our second stay and we will definitely be coming back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM