of TripAdvisor Travelers recommend this hotel
portman ritz-carlton is an elegant, great hotel to stay, location is great, close to virtually everything. Staff were friendly, accommodating, thoughtful. when it was raining, they provide umbrella. the hotel is busy, however hard to get taxi when you need it, I guess, this is not the hotel's fault...
"One of my favorite hotel in Shanghai"
It is one of my favorite hotels in Shanghai. There are many reasons for this, but the main reason is the very kind and warm staff. Location: Located between JINGAN TEMPLE and NANJING WEST ROAD station. There is a supermarket below which is very convenient. The rooms are not small, they are very well arranged. I was worried that the service would be bad because it was a big hotel .. it was my mistake. Being a Ritz Carlton brand, every employee is very professional and very delicate. Most taxi drivers know this hotel because it is a famous hotel. If you say 'PUTEMAN JIUDIAN' to a taxi driver, he will take you there without any problems. Of course the price is not cheap because it is Ritz Carlton brand. But I like the hotel because you can feel at home comfort. The Ritz-Carlton brand does not disappoint me. So my country, Seoul Ritz Carlton closed the door a while ago. So I am very sad. Because I have to go to Tokyo, Shanghai and Beijing to meet the Ritz Carlton gentleman and lady. I am always thankful. Their attentive service and comfort. I hope to see you again soon.
Truly recommend this hotel to all travelers, very friendly staff who were extremely helpful, professional and efficient. Good location it's easy to get anywhere in town, lots of the shops and restaurants all around.The rooms are clean and very comfortable . Must stay in this hotel again for my further business trip in Shanghai
"A step down in service on the Ritz-Carlton scale"
I stayed at the Portman Ritz-Carlton for 3 nights while on business in Shanghai in mid-March 2017. While the location is excellent and the hotel rooms are very comfortable, I did take exception with 2 aspects of my stay. First, the breakfast buffet was only fair. The quality of food and presentation at the different stations was satisfactory at best. Several dishes were empty, food was on the counter (and not in the serving dish), and some of the items appeared (and tasted) as if they had been sitting out for hours. Overall, quality not inline with Ritz-Carlton brand expectations. Secondly, upon entering the bar late night for a nightcap, my colleague and I were told that they were closing the bar and as such could not serve us. Others were drinking around the bar AND the bottles had not yet been put away. When we asked if perhaps we could trouble them for any drink that was easily accessible, our server told us that the bar manager would have to make that decision. Moments later the bar manager stormed over with so much attitude, that I felt as if we were in trouble for getting in the way of her closing process. Reluctantly, she did serve us our nightcap. However, the overall experience was very disappointing. When paying the prices charged to both stay at their hotel and drink at their bar, i would expect less attitude and more courtesy. That did not happen at this stay, and as such I will be staying at the JW Marriott during my next stay in Shanghai in April. The idea of a Ritz-Carlton property exuding luxury in service and accommodations apparently has been somewhat forgotten at the Portman Ritz-Carlton in Shanghai.
Staying in Ritz this time and got a surprise from the hotel by sending me the birthday cake and wish me happy birthday. Wow!! Did not expect this and it's very nice of them. That's what we call services. Love this hotel. Also, it still keep the high level of service for everything. Definitely will recommend this one.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM