A very nice hotel, convenient to Shinagawa Station. Huge rooms by Japanese standards and very quiet with it positioned next to a small park and on a quiet street. The hotel staff is good. This is a good option to get Marriott points while in Tokyo.
We had an amazing experience at this hotel, and cannot say enough about the wonderful accommodations and polite staff members who made our stay wonderful! The location is perfect, right across the street from one of the major subway stations. So getting around was a breeze! The hotel was extremely clean and had wonderful amenities that you rarely get even here in the US. Look no further for the perfect hotel in Tokyo!
"Reliable and convenient"
One of the Shinagawa Prince hotel complex, this one affiliated to Marriott Autograph Collection. Very comfortable rooms, and large for Tokyo. Easy access to most places with Shinagawa stations just across the road. Good breakfast. Or tried the Steak restaurant, and the Italian plays it a bit safe. Very friendly staff who are very helpful e.g. With restaurant bookings. Plenty of local restaurant options in a few mins walk. Japanese garden shared with the two Takanawa Prince towers is elegant, with monster Koi in the pond. Will be mobbed in Sakura season...but the stiff increase in room rates and zero availability then will probably have you elsewhere anyway. Definitely recommended.
The hotel is fabulous with both hardware and software. Every body even a trainee is willing to help and sincere. They are knowledgable and responsive. Originally I dun expect much english level from them but they are totally OK and even fluent in speaking english. Was upgraded to the tower side with breathtaking tokyo tower view. You dont need to being anything along with you as they provide everything. I am also shocked by their initiative and helpfulness as i plan to go to some rural area. I just mention i would like to go there by train. They then gimme me the full train schedule with detailed suggestion and the transit bus schedule as well. This totally reduce lots of work for me!!!! Astonished and highly appreciated!!! Breakfast quality is good and restaurant is spacious. For business traveller i think its very good as its next to shinagawa station, which is convenient to take shinkansen and yamanote line JR. Really thanks all the staff here and would definitely come again next time！
"Way to pricey for what you get"
The check in process was very difficult. For a Marriott, I did not find the English fluency of the staff to be sufficient. I and one other of my colleagues had difficulty because the staff could not get our credit cards to run to take our deposit. We are still not sure why as we used are credit cards throughout our stay in Tokyo without a problem, except at this hotel. As a result we had to pay our bill every third day. I also gave the staff my Marriott rewards number and I still have not been credited the points for the stay. On the second day of our stay, my colleague and I went to the bar. The cost of one beer and two small bowls of peanuts was 31,000 yen. This is outrageous. As a result we moved our business dinner out of the hotel to a near by restaurant. Which was expensive, but more in line of what you would expect to pay in Tokyo. The room was nice although the work space was not sufficient. The bathroom and shower were very nice. The cost of the hotel was also very high in comparison with other Tokyo hotels of the same quality. I would have expected to pay about $250 per night for the room and breakfast. The cost of the hotel was about $325 per night. The hotel is walking distance from the Shinagawa station and is part of a larger hotel complex as it adjoins two other Prince hotels, all of which are interconnected through beautiful gardens. Travelers tip. If you arrive at the Shinagawa train station. Follow the signs to the west exit and when you get outside stay to the right and follow the sidewalk around and you will see a cross walk. The Prince Sakakura is up the hill.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM