of TripAdvisor Travelers recommend this hotel
"Very very good 5 star hotel"
Stayed in here with a large group from Australia. Very good hotel, great service, well appointed room, great breakfast selection, excellent staff. Central location with lots of excellent bars and restaurants very close by
My wife and I stayed at Regent Beijing for 4 nights last week. Overall, it was a good hotel, but we had an unpleasant experience. The staffs can speak fluent English, so this explains why there are quite a few Western guests. The location is average. It is around 10 mins walk to Wangfujing street (which there is nothing appealing to me) and around 35 mins walk to Forbidden city. However, there is a metro station right behind the hotel, which is very convenient. There is also a Starbucks nearby. Inside the room, the mini bar includes complimentary drinks, which I like a lot. Any refills will be charged though. The most shocking thing happened was that my wife got electric shocked. We don’t understand how this could happen in a 5 star hotel. When my wife was turning off the light switch by the bed, she was electric shocked, and the fuse jumped which caused all the electricity went out in the room. We were quite terrified. We called and the technician came after 5 mins. We told him what happened and we felt that he didn’t believe. He was touching the lamp and the switch, and suddenly he was electric shocked. He was painful, which was same as my wife. It was already midnight, and he said he would arrange the day shift technician to fix it the next day. The next day, we requested to change to a different room, and the hotel actually upgraded us to an executive room, which made us feel a little better. However, an upgraded room was not what we want the most; we felt that Regent Bejing owe us a sincere apology for what had happened. Regent hotel did not take this issue seriously enough. It was a safety hazard.
This centrally located hotel was very good in many ways. But it was great in few. The lobby is open with a nice water feature but no place to sit. The rooms are comfortable but not unusual. Lots of tour groups use this hotel as their base.
"Not best 5 star hotel"
I visited several China cities on this trip staying at 5 star hotels. If them, this was my least favorite. First, upon check in the air conditioning and safe did not work. When told them , they didnt know what to do since nearly all staff at reception were trainees. Got a new room and after a day that safe stopped working. The pillows were way too soft and definitely needed 2 and were no extras. Room was nice and hotel was nice just not the best. Staff just seemed to be doing their job and not go out if their way as they had done in other hotels. Breakfast was plentiful but way too many lunch dishes. Other hotels I had stayed at had more breakfast options as well. Again good but could be better. Even tried scale (although never a good idea in vacation) and it didn't work either.
"Fantastic Hotel "
When we arrived there seemed to be a problem with them not finding our booking which concerned me about our stay. I was proved wrong as this hotel was fantastic, the concierge staff were very helpful booked us taxis, advised us on places to go, the weather, kept giving us bottled water and umbrellas etc. The food was also lovely, I didn't think our first hotel in Chengdu could be beaten but the breakfast buffet here was just as lovely. A very grand hotel with great staff. In an ideal location for shops too!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM