of TripAdvisor Travelers recommend this hotel
"Clean and tidy "
The Rilano hotel is located outside the city centre, along a river in Hamburg, with a lot of ship traffic. Tugboats, container ships, and cruise liners pass by quietly and give an awesome view of the busy river. The sound of these ships are surprisingly low and didn't bother me at all. The hotel room is average in size, it was clean and tidy through the stay. The minibar doesn't contain alcohol and all drinks (4 bottles) are free. They keep stacking up trough your stay. All rooms are equipped with an Android tablet with a hotel info site in front, available in German or English language. Otherwise you can find lots of info about restaurants and tourist attractions etc. The bed is okay, the mattress is a bit firm for my taste, but not so hard that it keeps me awake. The shower has plenty of pressure and warm water. The breakfast buffet has a good variety of different types of foods, and I doubt anyone leaves hungry or unsatisfied. The bar serves a small variety of food suitable for a bar, and they can't really go wrong with beer and complimentary peanuts. The staff is polite and helpful. All things considered, I'm sure I'll revisit the Rilano hotel in the future for another visit at the Estering Rennstrecke and World Rallycross championship in Buxtehude.
"very rude and extremely poor customer service"
I am currently a guest in this hotel and this is the first of a two night stay. I have just been to ask reception for coffee/tea making facilities for the room to be sent to the restaurant! There I paid 5.80 Euros for tea leaves (3 sachets and a small jug of milk) the boiler as they called it would be sent to my room. On arriving back at my room I found a kettle outside my door. I called reception to say I had no cup or sugar in the room to be told I needed to talk to the restaurant again but that I would be charged!!! They put me through to the restaurant were a very rude lady eventually agreed to bring a cup and some sugar to my room. Upon answering my door she again was rude telling me that I was not staying in what I think she meant a 5'star apartment and walked away! I am on business in Hamburg for the first time and I am NOT VERY IMPRESSED!!! The breakfast is 19 Euros an absolute rip off !!!
"Incredibly helpful staff "
As usual the staff make this business trip so much more enjoyable. In particular, a special mention to Julia who decided to come off reception during a busy check out period and drive the hotel mini bus due to my taxi being delayed. Most appreciated and look forward to my next visit!
"Worst food in Hamburg!"
Sorry to say the standard of food in the hotel has hit an all time low! There on the night of the 26th Sept. Bar food was disgusting Cesar salad without any anchovies and chips that basically exploded when trying to pick them up. Breakfast on the 27th equally as bad with stone cold buffet, boiled eggs that had been boiled to destruction bacon scorched......
Stayed at the Rilano hotel due to proximity to the Airbus facility on Fickenwerder. I had a pleasant stay and all the staff were very friendly. The hotel room was very nice with scenic view over the river Elbe watching ships going up and down. The only criticism about the room was that the bed was very hard and uncomfortable. Food at the restaurant and bar was fine. Cost of hotel was reasonable. The hotel is a little isolated on Fickenwerder side of river however there is regular ferry (64) which stops just outside and can take you across the river in 2 minutes or all the way down to the city in about 25 minutes.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Maestro
Check-in: 2:00 PM , Check-out: 11:00 AM