of TripAdvisor Travelers recommend this hotel
"Worst internet in Germany"
The hotel is nice, clean, great view from towards river, but you can't work at this ridiculous speed of internet connection. Sorry, this is not 21st century. They just pretend to have internet connection
"Fantastic hotel, and superb staff"
I visited this hotel with my girlfriend for a nice weekend, and to go and see a football match. We ordered a room with a view to the river, and what a view! Massive ships right outside your window, and with zero noise! Rooms was clean and tidy, and the roomservice was fast and the food tasted fantastic. The staff was superb. They told us how to get to the city center via the boats, and how to get home. I could not have asked for anything else!
"Clean and tidy "
The Rilano hotel is located outside the city centre, along a river in Hamburg, with a lot of ship traffic. Tugboats, container ships, and cruise liners pass by quietly and give an awesome view of the busy river. The sound of these ships are surprisingly low and didn't bother me at all. The hotel room is average in size, it was clean and tidy through the stay. The minibar doesn't contain alcohol and all drinks (4 bottles) are free. They keep stacking up trough your stay. All rooms are equipped with an Android tablet with a hotel info site in front, available in German or English language. Otherwise you can find lots of info about restaurants and tourist attractions etc. The bed is okay, the mattress is a bit firm for my taste, but not so hard that it keeps me awake. The shower has plenty of pressure and warm water. The breakfast buffet has a good variety of different types of foods, and I doubt anyone leaves hungry or unsatisfied. The bar serves a small variety of food suitable for a bar, and they can't really go wrong with beer and complimentary peanuts. The staff is polite and helpful. All things considered, I'm sure I'll revisit the Rilano hotel in the future for another visit at the Estering Rennstrecke and World Rallycross championship in Buxtehude.
"very rude and extremely poor customer service"
I am currently a guest in this hotel and this is the first of a two night stay. I have just been to ask reception for coffee/tea making facilities for the room to be sent to the restaurant! There I paid 5.80 Euros for tea leaves (3 sachets and a small jug of milk) the boiler as they called it would be sent to my room. On arriving back at my room I found a kettle outside my door. I called reception to say I had no cup or sugar in the room to be told I needed to talk to the restaurant again but that I would be charged!!! They put me through to the restaurant were a very rude lady eventually agreed to bring a cup and some sugar to my room. Upon answering my door she again was rude telling me that I was not staying in what I think she meant a 5'star apartment and walked away! I am on business in Hamburg for the first time and I am NOT VERY IMPRESSED!!! The breakfast is 19 Euros an absolute rip off !!!
"Incredibly helpful staff "
As usual the staff make this business trip so much more enjoyable. In particular, a special mention to Julia who decided to come off reception during a busy check out period and drive the hotel mini bus due to my taxi being delayed. Most appreciated and look forward to my next visit!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Maestro
Check-in: 2:00 PM , Check-out: 11:00 AM