of TripAdvisor Travelers recommend this hotel
The location is good for those who want to have a quiet place during their stay at Hamburg. Getting to the city centre by ferry takes about 30 minutes. These little ships are departing directly in front of the hotel every 30 minutes. Be aware that the last outbound ferry departs from the Landungsbrücken-Terminal at 10:15 pm! The rooms facing the river offer a very nice view especially for those who want to observe the big container ships which are leaving/entering Hamburg harbour. Free WIFI-connection is quite slow but can be upgraded for additional fees.
"Rilano, the hotel you can rely on"
If you are visiting Hamburg for travel and business, with your family or business partners. The hotel located in the bank of Elbe, a bit far from the center of the city but easy to reach by bus or ship, its very quite to stay in the night and relaxing after your business activity. There are some nice receptionist welcoming your arrival, your welcoming fruits already in your room, there also sone cold drinks and espresso coffee ready for you. Wake up in the morning before you are doing your activity, a short of breakfast with vary of foods, fresh breads, hot drinks, juices and salad fruits are ready for you. Rilano, the hotel you can rely on.
This hotel has a perfect location when you would like a nice view of the Der Elbe. It is very close to Airbus Training Centre and Airbus Airport Finkenwerder. It is also very close to the city centre as you can take a ferry just outside the hotel to the centre of town in only 10 minutes or so. The hotel is nice a clean and the staff is very friendly and serviceminded. I will for sure choose that hotel again, if I am going to Hamburg again.
"Nice view over the Elbe, but very disappointing room"
Despite a nice view over the Elbe (extra charges associated, however), very disappointing room (awful smell in the toilets, daily Wi-Fi token down after 1h and have to switch to a chargeable fee...), reception desk not nice nor helping at all, not acting when the issues were reported. Waiter and the bar stubbornly speaking only German to us, while he was talking English or French to the customers at the tables around us... what's the point''
"Worst internet in Germany"
The hotel is nice, clean, great view from towards river, but you can't work at this ridiculous speed of internet connection. Sorry, this is not 21st century. They just pretend to have internet connection
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Maestro
Check-in: 2:00 PM , Check-out: 11:00 AM