A warm friendly reception at our arrival, (with Champagne) began a much needed 5 night stay. Our room with the floor to ceiling views of both the ocean and the bay were stunning, as was the beautiful modern room with a over sized luxury bath. The pool/beach staff were beyond accommodating, friendly (called us by our name) and simply delightful each day. Renting a cabana was the most relaxing day. There are only 3 with hot tubes, so reservations are a MUST because they are gone early. The nice walk to the Bal-Harbor area shops and restaurants kept things interesting, as did Felipe with concierge ; ) The hotel is on the beach, private (no in/out traffic), but as usual when we stay at the Ritz the quality of the staff made our stay,(especially May in Housekeeping).
"I've been here many times"
I've stayed at this hotel since it opened and has been through its various management and brandings. As the Ritz, it's always been so consistent and of course with the great emphasis on customer service. Jonathan at reception was excellent and helped us with the many kinds of timing complications we had during this trip. We dealt with both Philippe and Andres at the concierge desk and they were able to help us with our needs, which needed to be completed in a very short time. It's in a beautiful location and the rooms are spacious and well appointed. The bathrooms have fabulous views and wonderful molded bathtubs. I'm looking forward to my next visit.
"Worst experience ata Ritz Carlton"
No club level. Food and service very poor. Not told we would be staying in someone else's condo. Reserved and charged for oceanfront room Had room on side facing away from ocean. Nothing was done about it
We arrived the day before our cruise and wish we would have arrived several days early to enjoy this lovely facility. We had a 2 room suite that was well appointed and very comfortable. We were able to entertain guests and had in room dining for dinner that was simply delicious. The pool was smaller but nice. Service was excellent from everyone start to finish. Great way to start our vacation
"Not worth the money"
Despite e-mailing ahead that I would be early, and despite waiting one hour and 20 minutes upon arrival at 3:00, my room was not ready. Told at 3:00 they were working on it. At 4:20 told still cleaning it and need another 20 minutes. Hardly honest or good service. The hotel was not full. There was only one other table at the poolside restaurant at 3:00 and despite that we needed to wait 45 minutes for a simple dish. Coffee is offered by dispenser in the lobby. Need a code which no one bothered to tell me upon check in so I am running around looking for staff to give me the code in the morning. Overall thoroughly disappointed in the service and ambiance of this hotel. Rooms were fine. Would never return. Not Ritz Quality. Had just left Fort Lauderdale Ritz Carlton where service and the whole experience was outstanding.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM