of TripAdvisor Travelers recommend this hotel
"Absolutely the best service and staff I've ever experienced"
I can't begin to adequately explain exactly how helpful and professional the staff at this Ritz is. Mark, the concierge was an absolute life saver. It did not matter what the request was, he anticipated beyond what we were asking and personally insured everything was taken care of even when we didn't know what to ask for. On one occasion he even coordinated transportation and fronted the expense personally just so we could get to where we needed. This was an excellent property and nice spa facility but it was the staff that made this stay exceptional. I will return.
Micheal, a young concierge, really made my stay in this hotel memorable. On my first day there when asking for directions- he didn't just give them to me, but took me outside to make sure I didn't get lost. He gave me great suggestions on where to go. On the morning I was checking out he came in 45 minutes early to say good bye and give me a delightful hand made map with Beijing's highlights.
Very impressed service that staff there can remember my name. Staff provides very warm welcome and complimentary fruits and desserts. Received handmade card when you are single for business trip in Valentine's day. I will definitely come back again.
Every time the occupancy of the Ritz Carlton, will get a very warm welcome. Great hotel sales, good location. Of course, there are very good service, we should always choose here.Of course, the room may be a little old, the need for timely renovation. And I think I might need something better.
This is a friendly hotel with good and prompt service. There's a complimentary ride to the offices nearby and an adequate gym although the pool could be bigger. It's next to a mall so the location is good in the financial district.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM