of TripAdvisor Travelers recommend this hotel
"Truly amazing service"
Quality of service throughout the hotel was exceptional. Bonnie and Candy stood out among the exceptional team members. They should be commended for their dedication & skill. The hotel's car service was also fantastic--the escort through passport control to the waiting car made it much easier to walk off a 14-hour flight. To have Bonnie meet us at our cars with keys to our rooms in hand was truly wonderful. The location of the hotel is excellent for access to exclusive shopping and the subway, but can be a bit of a drive to some other areas of the city. The hotel common areas and lobby are very elegant but also very traditional, like other, "older" RC locations in Asia. We very much enjoyed the extensive breakfast, with an overwhelming selection of delicious items. Having Candy to anticipate our every morning meal need really made it special.
We stayed in the hotel with delegation. Good apartments , great gym on 17-th floor, thoug its not so big. But the best impessions is from service. All are very friendly, and in the same time are very professional! We were very pleased from the moment of arrival - met with Chinese tea), conducted to the apartment. All requests were solved very fast and easy. On the reception was a lady, manager from Ukraine, very very friendly! We were glad to hear native language in Beijing!!! Our next time in Beijing we surely will come back to Ritz!
"Vacation in Bejing"
Special kindness and catering from staff especially interns: Christ, Shirley, Lee and others. The service at the club level is phenomenal. Had several massages, very pleasant and helped with mindfulness
First I wanted to praise the food and beverage manager Joanna for giving us excellent service. There was a small issue at breakfast, which she solved elegantly for us. Other than that, I have to say that in terms of food, the breakfast and lunch buffets were quite impressive, however the high tea was not great, like the cakes where there forever. In terms of hotel, the rooms are big and nice, but the lobby was kind of small, so not nice if you have to wait for someone or wait for taxi. The hotel seems to be not well known by the taxi drivers, so you always have to mention "behind Marriot" Other than that it was a pleasant stay in a nice area, close to subway and shops
"iPhone Fiasco Diverted!"
We come to The Rtiz-Carlton Beijing 5-8 times a year. On this particular trip we had a problem when my boyfriend left his iPhone in a taxi. And to top it off, we did not get a receipt, so we did not know who the driver was. I contacted Head Concierge Johnny via WeChat (which is an app you cannot do business without in China) to let him know what happened and told him I was tracking the phone on my iPhone. Johnny sent me a message in Mandarin to put on the phone so that when the phone wass found the person could contact him directly. Meanwhile Johnny took a look at the videotape and was able to find the clip of us getting into the cab. Fortunately there was a clear photo of the license plate. He contacted the taxi cab authority, cab company, and eventually able to make contact with the cab driver. A couple of hours later and the iPhone was safely returned to us! Truly AMAZING! My boyfriend does ALL his work on his iPhone and it would have been VERY difficult to have worked in Beijing for another 3 weeks without it! MANY thanks not only to Johnny...but all the entire team at The Ritz-Carlton Beijing. You all are simply...AMAZING!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM