Stilvolles Ambiente, hervorragender Service.Comment of I. Sigrid , Germany the 2015-02-14
Our stay in the Ritz Carlton hotel in Berlin was a wonderful experience from check in to departure. We booked a superior room which was a great size room & very comfortable. Decor & furnishings in our bedroom and throughout the hotel of an excellent standard. The staff in the hotel were most helpful, courteous and hospitable. Breakfast was excellent, wide variety of food, hot & cold. We would have no hesitation recommending this hotel. Hotel location perfect.Comment of F. Joanne , Ireland the 2015-02-12
I got this hotel for my parents for 60th birthday - They absolutely loved it and really made their trip. Everything was fantastic - service, location, rooms, breakfast. Thanks!Comment of D. Nicola , United Kingdom the 2015-01-18
Excellent rapport qualite-prix. tres bon emplacement pour visiter/se deplacer dans Berlin. Bar de l hotel excellent. Salon wellness un peu petit pour la taille de l hotel.Comment of B. Laurent , France the 2014-08-06
Excellent experience. Service was great but we had a problem getting them to deliver coffee cartridges. We later found out they were out of them. After they received more, the service was great. The lighting of the room is very inadequate if you want to read. Great value and very elegant. We did not eat at the hotel.Comment of G. Joseph D , United States the 2014-08-04
Very good!Comment of B. Bas , Netherlands the 2013-09-04
Dieses Hotel ist Luxus PUR. Überall glitzert der Mamor, die Kronleuchter oder die mit gold verzierten Säulen. Sehr freundlicher Empfang und spitzen Service, gemäß dem Motto "der Kunde ist König". Ich hatte "nur" ein Standard Zimmer, was völlig ausreichend war. Die Zimmer sind gross und die Betten sehr bequem. Auch hier setzt sich der Luxus fort.Comment of D. Markus , Germany the 2013-06-25
Ein unvergesslicher Aufenthalt.Comment of D. Ingo , Germany the 2013-06-25
Service was exceptionally good! Very friendly staff.Comment of W. Robert , Netherlands the 2013-06-24
"One of the Best Hotels in Europe!"
The Ritz Carlton in Berlin was one of the most pleasant hotel experiences I have had in a long time. To credentialize myself I am SPG Platinum and Marriott Platinum and I spend about 150+ nights/year in hotels all over the world. Front Desk/Customer Service: From the moment you pull up to the hotel the staff is extremely helpful/friendly. They want to make sure you have a seamless experience at their property and will go above and beyond in terms of offering to help. I had emailed the concierge about special requests and they did whatever they could to make sure they could help fulfill the requests. The lady at the check-in counter was extremely friendly and very thoughtful, I wish I could remember her name but I am blanking at the moment. Rooms: The rooms are state of the art and exceptionally clean. The bathroom amenities are top of the line. Turn down service and house keeping were great as always. The mattresses were pretty comfortable, I would not say the most comfortable ever but definitely provided a good night's sleep. Restaurants: The Curtain Club and Debrosses were exceptional. Curtain Club had wonderful drinks, snacks, and the atmosphere at night was enchanting. I would recommend the high tea service. Debrosses for breakfast was top of the line. Breakfast became a 1 hr affair because of the vast options available as well as the delicious quality of the food. Overall, I am definitely going to stay at the Ritz when I return to Berlin and highly recommend it to anyone visiting the city. The hotel is beautiful, the staff are charming and wanting to help, and the overall experience is one of the best I have experience. Thank you Ritz Berlin!
Fabulous Hotel with very helpful and friendly staff. Beautifully appointed rooms and bathrooms with separate shower. The Hotel is so centrally situated for all the historical sites, shopping and the park. Excellent restaurants also, all within walking distance. We never used the services of a taxi once while we were there.
"Disappointing - service far from famed Ritz-Carlton promise"
I stayed recently (Oct 4) here for a night on one of my frequent business trips to Berlin, not having stayed here for a number of years. On first impression, this is a "typical" Ritz-Carlton - everything is a bit "old style", but in a great location right at Potsdamer Platz. Check-in was fine, but it's after that things went downhill... - I arrived late-evening around 10:30 pm or so, and my room was smelly and none of the two double-beds turned down - I also needed an iron and ironing board, as I needed to get my shirt pressed for an early-morning meeting. I called the "Service Number" and after a long (!!) wait asked for turn-down, and an ironing board and iron - after another longish wait, a grumpy male housekeeping staff arrived, literally noisily and visibly annoyed dropped a poorly maintained ironing board behind the door, complaining that he is the only one serving the whole hotel. After inquiring why I need turndown service at this time reluctantly prepared one of the beds, but still leaving all day pillows on it - with a sigh of relief that I said I am Ok after the first bed. Then disappeared, and on coming just dropped an iron to close the door - My mattress was clearly saggy and worn-out - not a good sleep, and not at all what I wd have expected...in line with the just OK room maintenance it feels like a lack of investment - During my shower I noticed clearly visible traces of black mould in the shower cabin - unacceptable overall, and totally unacceptable for a hotel of this standing This was clearly my last stay here. I've had OK experiences with Ritz Carlton (e.g. In the wonderful Ritz Carlton Millenia in SGO), but there are fantastic alternatives in Berlin...disappointed.
"One Of The Best City Hotels Anywhere!"
We're Ritz Gold people and have stayed at many of them in a variety of cities. This one is really special. Potsdamer Platz, a close walk to many of the great sights and Mitte. Grand lobby, beautifully varnished wood throughout the place. Spiffy, clean, friendly service, and just a great place to stay. Two of the best hotel bars anywhere (The Curtain Club and Fragrances), a really nice bistro styled all purpose restraurant (Desbrosses), where we enjoyed a really nice bistro dinner our first night in town. Nicely appointed bathroom wtih full tub, walk-in shower, and double sinks. All the amenities. Excellent concierge. Right across a small street to the Potsdamer Platz Bahnoff, so you can literally go anywhere from here very conveniently. Great, for example, for an easy 45 minute trip to the sights of Potsdam/Sans Souci Palace on the S1 to S7 train which are easily discernible and accessible. Absolutely superb hotel! Highly recommend!
"This is how you "hotel""
One expects a Ritz Carlton to be outstanding and this Berlin RC meets those expectations. The rooms and staff are wonderful. The location is great for walking about this historic area of Berlin. I'm here for a convention the next 3 days so I'll report back if we have any issues though I'm doubtful you'll hear back from me given the first 24 hours. Kudos to the Berlin RC.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM