this was a great experience, this is what i call a first class service.. will be back..Comment of M. RIGOBERTO , United States the 2016-07-08
Best place I have seenComment of A. TAREGH , United States the 2016-05-30
"Second to none service!!!"
This was our first trip to Cancun. My husband had business and I got to have a most relaxing trip!! From the transportation we arranged thru the hotel for airport pickup (separate cost, but highly recommend) until the time we walked out the door--impeccable service!!! Everyone!! The spa services were wonderful! Go early or stay longer, there are lots of relaxing places & someone to assist you everywhere. Room service was prompt & courteous & delicious. The breakfast buffet was wonderful & so many choices!! Our balcony view was beautiful. It was cooler (72 for highs) during our trip, so we didn't get the 'hot' weather, and the waves were big, which meant no ocean time for us. But we so enjoyed walking the beach at all times of day!! My favorite was opening our slider doors and enjoy the ocean sound & beauty thru the night. The pool and beach area are very nice here!! We enjoyed lunch outside at the restaurant one day. During your workout, they bring you a refreshing chilled citrus cloth! Water, towels & a clean machine await you! The only thing I missed at this resort was a self service store or coffee/pastry store! It would have been nice to go get a snack or drink myself! And the only other disappointment was The excursion/tour desk. They weren't very helpful & didn't suggest anything--it was our first time here, I would have loved to explore-safely!! However the only thing they told me was they start very early in the day & go all day. Was going to be an hour & half to go anywhere😔. There is a mall close by you could walk to, but not a lot close by to go to!
"Great Place to Relax...."
Just returned from Cancun and our stay at the Ritz-Carlton. My wife and I went here for just some relaxation following the hectic holidays. From the time we arrived until departure; the SERVICE was off the chart. The staff attended to all our requests and the room was always kept neat and prepared. (Our room was often attended 3-times per day) The outdoor pools were heated and the ocean beach was clean. This is not a place to enjoy ocean swimming...during our stay the waves were strong and large. We decided to go into Cancun one day and took the Ritz taxi service. Again, exceptional service...the driver took us to our location and actually waited on us to be done and then brought us back....NO additional charge! If looking for a top-notch place to go and stay; this is the place to be pampered and to relax!
Hotel is very elegant, staff is super friendly and accommodating, food is fabulous, spa was amazing, rooms all have ocean view with balconys. Love our stay always here at the Ritz-Cancun it's like no other!
"Best of Cancun"
Top notch accommodations, service, staff. Dinner at the Club Grill easily rivaled any of the top rated US steak houses my wife and I have visited while on business outings, and the spa was equally world class. Overall well worth the visit.
"the best service hands down"
We've been to Riviera Maya several times and usually stay at one of the resorts down south of Cancun near PDC. Excellent properties all around. I have also stayed at several locations throughout North America and can say without exception that the staff at the Ritz Carlton is exceptional. From the front desk to the restaurants and everyone in between was kind, courteous and always quick to help and paid attention to the details. Sure it's a spend (we don't shy away from spending on vacations), but well worth it! Well done Ritz Carlton staff. We will always be an advocate and hope to be back!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM