Best place I have seenComment of A. TAREGH , United States the 2016-05-30
Formal, not ,sostancial customer care/satisfaction. Despite the formal attention to' the costomer's needs, in some cases,the efficiency of it failed. Excuses a part, nothing of tangible has ben Made to solve the problems. This is unacceptable for an excellence targeted resort.
"Another Great Ritz Experience"
Top notch classical themed Ritz property. Services were exemplary and club level met all of our expectations. We will be back some day soon. Great side trip to Tulum beaches is a must. Best to stay 1-2 nights in Tulum as it is 2 hours from the Ritz hotel (& 2 hours back).
"Perfect place if you are looking for paradise. Staff are amazing and polite. 5 star. Fragrance in lobby is refreshing."
Top value for your money. Very safe location and surrounding areas. 10-15 minutes walking distance from two huge designer malls. Close to the airport. Excellent pool and beach service. Beautiful beach. This was the perfect location and hotel in my opinion.
This was our third time at The Ritz Carlton Cancun. We are already looking forward for next year's vacations in Cancun. The staff is great and makes you feel welcome at all times. Alaways helpful and caring. Every restaurant is amazing on its way. Our family's experiemce at the Ritz has been great since our first stay. Highly recommend!
My wife and I joined another couple for a gateway here. I've stayed at many Ritzs and the Cancun one is one of the best I have experienced. From check in to checkout the smiles and service was top notch. The property is well maintained and spotless. The rooms are very comfortable. It's a place you don't want to leave. The beach and pool were very nice and the service there was also first class. Location is perfect and if you want to walk to outside restaurants there are some within 5-10 minutes walking distance. I know I will be back for another rest, Well done Ritz!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM