this was a great experience, this is what i call a first class service.. will be back..Comment of M. RIGOBERTO , United States the 2016-07-08
Best place I have seenComment of A. TAREGH , United States the 2016-05-30
"Excellent Personalized Service"
Pros: -Typical Ritz Carlton experience - attention to detail - excellent excellent service, warm and friendly - very clean, good housecleaning - food was excellent and fresh - beach toys given to our child - personalized chocolate chip cookie for our child - beach and pool chairs plentiful Cons: - No other kids in the Kids Club so that was a bit disappointing - Weather wasn't quite warm enough and it was windy but can't blame that on the hotel
Staff & restaurants were amazing, this is a place where everyone knows your name. You will often hear it is my pleasure & can I do anything else for you. This is all very genuine. Once you leave you'll start to think when can I return.
"I loved everything about the Ritz Carlton "
First time at the Ritz in Cancun. We usually go to the mayan riviera. But no more. There was no irritant, not one. The beauty of a first class hotel is not only in what is there but also in what is not there. Air conditioning not noisy, working perfectly. Everything in the bathroom was not clogged. No smell of humidity anywhere including in the lobby. No smell of anything in the beach bathroom or in any of the public bathroom. No waiting for more than a minute or two for the elevator. Job well done. So far my all time favorite hotel was the Peninsula in Tokyo, but this is a close second.
"Attention to every detail"
Just finished a week stay at this hotel and it was amazing. Attention to every detail, just when you think you have a need, someone is there to take care of it. Thank you to the Grill Restaurant for my great new pair of readers you provided me when I had forgotten mine, even has the Ritz logo. Also I want to mention the wonderful staff on the club level. The concierges were excellent and the food service delicious.
Rooms are good.Good Housekeeping.reasonable Taxi. Macoy is Good cab driver. Pool n Beach are nice and clean . Value of stay is reasonable.Cabana expieriance at dinner and at Beach was good. Spa is very good.Over all Good . miliriri
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM