this was a great experience, this is what i call a first class service.. will be back..Comment of M. RIGOBERTO , United States the 2016-07-08
Best place I have seenComment of A. TAREGH , United States the 2016-05-30
"Love this hotel!"
I like everything about this hotel; especially the service. From the people at the front dress, to the friendly and cordial concierges, from the girls at the salon to the massage therapists at the spa, from the attentive personnel to the talented singers at the bar. We stayed at one of the nicest and biggest suites, however, our suite and its balcony (which was huge), could have been decorated a little bit cozier and inviting, and build part of the wall around the balcony lower so people can enjoy the beautiful ocean view. You have to be standing up to see the view.
"Ritz did not disappoint"
We returned to the Ritz Cancun for a Valentines weekend for a weekend of relaxation. We looked at many other properties and chose the Ritz a little reluctantly because the price was higher than the other lux destinations. From the moment we arrived we realized we made the right decision. If you're looking for a high level of service and luxury, this is your place. The front desk accommodated our upgrade graciously and made us feel welcome. The room was Ritz quality. The beach and pool (well-heated) had plenty of seating and service. Never felt crowded. We tried both 5 diamond restaurants. The Grill was our favorite. Oscar, the head waiter, provided a superior level of service with an ample staff that exceeded the level of service at the finest Dallas restaurants we are accustomed to. The food was over the top. We used the spa which was fine but pricey and pretty average. All in all this was one of the best long weekend vacations we've had, and we've had a lot.
Amazing service at this hotel. When we checked in, I noticed that our bed was overly firm. I asked my husband to check at the front desk to see if there was a different room we could move to where the mattress was not quite so hard. A little while later, there was a knock at the door and three people appeared-- dragging a new mattress. They took our bed apart, vacuumed the bed and the area around it, and made our bed with a different mattress that was softer. That is a real example of going above and beyond. For our seven night stay, we encountered nothing but friendly, hospitable, professional employees who met our every need and more. Although the property is a little older, it is very clean and well kept. Some areas could use some updating but the service completely makes up for any slightly worn area. We loved every minute of our stay there!
"We Never Want to Leave"
We keep coming back to the Ritz Cancun. The service is above all the rest. The staff go above and beyond to make you feel special, help you craft the experience you are hoping for (be it romantic, explorative, relaxing), and are accommodating of any needs. The pool and beach staff are amazing, making your Caribbean getaway as amazing as you could hope. We can't get enough of the views from our balcony, and can't wait for our next trip!
"The Ritz and Cancun a perfect match"
My wife and i visited Cancun for the first time and stayed at the Ritz Carlton. The hotel and staff were beyond amazing. I have never experienced the level of service that we did while there. every single person we came in contact with made us feel: Welcome, at home and special. as if we were there only responsibility. if you have never stayed at a Ritz and can afford it. I cannot recommend it enough. My wife and i will be back. The service was beyond compare.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM