of TripAdvisor Travelers recommend this hotel
"In serious need of an update! Not a five star hotel."
I'm a Marriott Platinium, booked a three night stay at the Ritz Chicago for a long weekend. Excellent staff, from doorman to front desk. That's where the good part ended. The room was a standard king room. Very average, not much more above a Marriott room. Bathroom very basic, with shower in the tub. Handle came of the controller when my wife took a bath. Maintenance comes and says happens everyday and blames it on the maids. I take a shower, can't get the water hot enough just warm. The issue is the individual controller, not the hotel water. The TV in the room, small LCD with only a few channels in HD, the rest in regular definition with a terrible picture. Not the place to be watching March Madness. Hotel bar has not TV, all will be done after the update is complete. The hotel is in serious need of an update. It's overpriced unless you value the service at the Ritz. I checked out the next morning and went to the Conrad. Night and day difference, no comparison! A true luxury hotel, not in need of an update.
"Great hotel Great location"
Stayed here go one night as I attended a gala at another hotel. The rooms are clean with a lot of space and the bathroom is beautiful. Hotel lobby is under construction, but you don't feel a thing. staff is well trained and supper nice. So much to do in this prime area. Will be back for sure. Anna at the front desk is just amazing.
"Very nice hotel, but 5 star hotel'"
I travel to Chicago several times a year and have stay at many of the 4 star and 5 star hotels. This was my first time visiting the Ritz Carlton. I got a good deal, I believe because they are currently under construction. To that point, they were VERY respectful of guests and I heard virtually no noise. The only noise I heard was mid-day. Two days prior to our arrival, I called ahead asking for an allergy free room. When we arrived, their were no notes about our request. The issues was quickly resolved, but for a 5 star hotel, I would expect seamless communication. Our first day, we were out of the room about mid-morning and returned about 3:30 to get ready for 5pm cocktail plans. We were disappointed to find our room had not been cleaned. When we left, I was looking for a sign to let house cleaning staff know they can clean the room, which I have seen and more and more hotels, but there wasn't anything to indicate we were out of the room. We had to call to have our room cleaned and ended up late meeting friends for cocktails. Honestly, minor in the big scheme or things, but again, this is a 5 star hotel. On a positive note, the room view was spectacular and I enjoyed the spacious bathroom. I also loved the Nespresso machine int he room. While we had some minor issues that were quickly resolved, I can't quite put my finger on why it didn't feel like a 5 star hotel experience. As I noted, I have been to several 4 star and 5 star hotels in downtown Chicago and this was probably my least impressive experience. It maybe my experience at these other hotels had something that made my stay special and I just didn't see that extra step that would take my stay to a 5 star level. While it wasn't a bad experience, if I'm spending the money, I think there are other places I would like to stay.
"Exemplary and compassionate, the management team at the Ritz is exceptional! "
In November, I had a stem cell transplant at Northwestern University Prentice Women's Hospital. My husband and I decided to stay at the Ritz, because the hotel was within walking distance of the hospital and the property was always very clean. Finding a place to stay on multiple occasions for medical appointments was paramount. We needed to be confident that the hotel would be clean; as I would not have an immune system once released from the hospital. With this in mind, my husband reached out to Anna F. and her focus on facilitating my needs was exceptional. She assisted me with compassion when my hospital release date changed at the last minute and I needed an earlier check in date. She personally met me in the Ritz lobby and quickly escorted me to my room after being released from the hospital with no immune system (Anna offered to walk to the hospital with staff to pick me up and get my luggage). As a result of Anna’s professionalism and compassion we will always choose the Ritz for our needs whenever we are in Chicago.
"Always true to its brand"
Great staff, service. Rooms are exceptionally quiet with very nice amenities. Even tho the reception area was undergoing a complete renovation, you would never have known it. Great price for exceptional value.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM