of TripAdvisor Travelers recommend this hotel
Location in the Water tower is fantastic. Service was great. Room service was fast and excellent. Easy to get in and out of. Currently rennovating the bar and restaurant and thats my only complaint. Great experience!
"UNDER MAJOR CONSTRUCTUION"
Arrived for a weekend stay at one of my favorite Chicago Hotels. I was totally surprised to find the hotel under major construction with a temporary makeshift lobby. I asked the manager about why wasn't I informed about this upon reserving. I was directly told that it was on their website. my husband rechecked and saw no information on the web. called front desk and they told me it was never posted on their website. We then called front desk to inform them we had an empty mini bar and that it looked like our refrigerator was not working. she informed me that everything was okay because they are piloting a new program that no longer offers minibar service. Another surprise! At breakfast I asked for a newspaper and they informed me they have quit offering that service. I would wait until July to stay here. still questioning integrity of management.
"My spa experience "
I was in Chicago for my first time and had an amazing stay at the ritz not only did they take great care of me with my injury but my facial spa treatment was remarkably amazing! I got to meet a lovely lady name Daniela she took great care of my skin. I been battering deep pores on my face. For the longest time I have been having a hard time finding someone to help with understanding my skin better. I would go and get facials and stuff done but not one of the places did anything out of the ordinary for my skin. Daniel in the other hand explained to me so much and advised me to get a couple of products. I've purchased them since my visit and I've been using them .. and let me say THANK YOU ! They've done so much more then any product I've ever used. My face since has me been clearing up and I couldn't be more happy ! I would recommend anyone to see her because she doesn't just do the usual .. she goes the extra mile to understand how to correctly treat your skin. Thank you Daniela for helping me achieve flawless skin will see you again when I return xo
"Nice hotel, great location "
My wife and I spent 5 days here. The staff was very courteous and friendly, especially Josephine. Can't beat the location. Hotel sits between the water tower and the John Hancock building right off of Michigan Ave. We have stayed at several Ritz Carlton's before but not in major city. That being said the rooms were smaller than expected, but still nice. I would stay here again.
"Beautiful property, great location."
Beautiful old hotel. The rooms are clean and lovely but definitely old. Not your typical Ritz hotel room but we usually stay at Ritz resorts and this was our first Ritz stay in a large metropolitan area. Service was excellent as always. Breakfast was excellent in the lobby although I didn't like how the restaurant was just sitting in the lobby. I felt like we were on display and no privacy. Hotel location is perfect for Michigan Avenue shopping and dining. Its quite a walk to the Loop but lovely on a nice day. I would stay here again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM