of TripAdvisor Travelers recommend this hotel
"Lovely in Every Way"
I am a year late in writing this review but have save the card of Claudio Trujillo, Ritz's night manager, all this time. The service he provided was AMAZING after a late night flight we arrived in search of a glass of wine and a meal once we got checked in. Claudio made sure the bar stayed open, upgraded our room, and even had a piece of birthday cake sent for me! He didn't have to do any of this and we would have been comfortable. Instead he went, not only 1 extra step, but 5, to make sure we were treated like queens. I love the service at the Ritz but rarely gush over the efforts of a specific employee who really loves his job. Thank you,Claudio!
I visit Chicago about every 3-4 years and I always stay here. I always make sure to get a room with a great view. Excellent staff as always. It seems like every visit I always discover new things. The location of this hotel is great as well.
"The Ritz always delivers!"
I visit Chicago every several years with my children. We always stay at the Ritz Carlton because of their attention to detail. They are very concerned meeting our needs without being overbearing. The location for our needs is really great - so very convenient. We stayed in a Junior Suite and a Deluxe Queen and plenty of space! Only recommendation would be to open the outdoor terrace during this winter and have a fire pit - seems like an opportunity missed - however, might be addressed during their ongoing remodeling.
We stayed at the Ritz for a New Year's Eve wedding at the hotel and everything was fantastic. The hotel is beautiful and the staff was sharing champagne as we checked in on New Year's Eve. The entire event was incredible with great food, a lovely venue and a beautiful suite (which was an upgrade from a standard room). Great location right behind Water Tower Place with easy access to all of the sights and shopping in downtown Chicago.
My fiancé (now husband) booked us a room here for the night we got married. The room had a great view and was very comfortable. I will admit that initially navigating in to the hotel was fairly confusing. You will need to take multiple elevators to get to your room. We would definitely stay again if the opportunity comes up.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM