of TripAdvisor Travelers recommend this hotel
Great hotel but undergoing renovation through July 2017 during which lobby bar and restaurant are below standard. Otherwise a fine hotel in a great location. One of best values for a Ritz-Carlton anywhere.
"Treat Yo Self!"
The Ritz-Carlton Chicago is a wonderfully luxurious hotel. The staff were courteous and professional. The room was wonderful. I had a Club level room and it was worth the price. Trip Advisor is forcing me to write a longer comment and I don't want to do that. I've written all that I want to write. I recommend this hotel if you want a luxurious stay.
My wife & I was impressed with the engaging level of service that was provided by Bell Service, Front Desk and the Concierge(Laurel) who set up a breakfast reservation for us. The cleanliness and quality of the sleeping quarters were perfect. I travel very frequently, to that point I have the opportunity to visit several properties throughout the US and I can inform you that this experience at the Chicago Ritz was awesome!!
"Considering renovations, it exceeded my expectations"
I wanted the Ritz location, so I booked it knowing there would be construction during the week. I never saw any construction nor did I hear any. The hotel entrance is tucked away off the street, so it was a little tricky to find the first time. It is odd to have the temporary lobby on the 12th floor, but nothing to worry about. I immediately noticed the slow elevators *TIP HERE* press both up and down buttons and an elevator will arrive quickly. My room on the 25th floor had wind noise, so I checked the latches on the windows *TIP HERE* I tightened the window latches and voila, silence. My daughter and I made great use of the Club Lounge... *TIP HERE* the Club Lounge is well worth the money!! Our room was larger than expected and really quite lovely. Amazing city views, very quiet and looked new and updated to me. What really stood out to me was how friendly and helpful EVERY SINGLE STAFF MEMBER was to us. Very real, not phony, just nice and kind. Can't wait to see the renovation when complete and I will make this our go to hotel in Chicago. Terrific experience!
Very pleasant place to stay. Sure will book my stay next April. Everything went super perfect. Rooms are great. Great views. Wish I could have access to their new lounge up in 15th floor. Spa is one of the best spas in big cities. Receptionist are exceptional. Nothing wrong with this hotel and the area.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM