of TripAdvisor Travelers recommend this hotel
"Fairly good stay"
Less satisfied with Ritz Chicago other than other properties in the world. Overall nice stay but I got no wine glasses in my room and broken shower head cause low stream volume and pressure. I would rather choose WA next time.
"The room with a view"
We had everything expected from Ritz Carlton, starting from concierge level to housekeeping.The staff were very kind and attentive. Our room was very clean and done two times a day . There was no buffet at breakfast, we had to choose from the menu and it was overpriced compared to many hotels with high standarts and at Thanksgiving Day the breakfast service was super slow. The place of the hotel was amazing; almost on Magnificent Mile.The Navy Pier , Hancock Center and Museum of Contemporary Art in a walking distance. The room we stayed also had the Lake Michigan and Navy Pier view from the corner, which made a surprise to us !
"The Ritz Consistency"
When we can we stay at Ritz properties...The Ritz-Carlton Chicago delivered the same level of service, room appointments, club level experience that completed a great birthday weekend in the windy city. The fitness center is better than most and location is hard to beat, central is Chicago 'everything'.
"Great hotel, amazing Club experience"
We really enjoyed our experience at the Ritz, Chicago. The overall hotel experience at RC properties is always fantastic. Bill K., the Club Level Concierge, is the most impressive we've encountered at any hotel property, period. Such a nice guy and so helpful. I suggest that you book a Club Level room - it is well worth the cost.
I just felt underwhelmed. Staying at the other luxury hotels in Chicago - Trump(unfortunate), Hotel Langham, Four Seasons and the Waldorf - my wife and I felt much more appreciated. We tend to stay one or two times a year downtown in one of these types of hotels. Greeted on arrival with a someone waiting to assist with whatever was needed. The rooms at the others were much more up to date and the bathrooms were luxurious compared to the RC. The bed in the room was really comfortable and the spa treatment was good but otherwise I felt it was an over priced stay with a lack of attention to detail and service that is expected at such a hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM