of TripAdvisor Travelers recommend this hotel
"As good as home!"
Stayed here recently for a business trip and the residences has exceeded my expectations. The staffs were attentive and friendly to my needs. The service apartment is spacious and comes will full amenities i.e. kitchen, dining table, living room and a huge balcony! Just like home! Special thanks to Sherliana and her team for making my stay with Ritz - Pacific Place a memorable one.
"Good Home Away From Home"
Stayed here for a week recently for a business trip and while it's by no means the grandest hotel, it was a very comfortable stay and met all of my requirements. I was lucky enough to be in a huge 2 bedroom apartment with an outstanding view of the city. Location is great and connected to the mall with all the shops and dining you'll need. The facilities were all fine and generally all the staff were warm and helpful.
"One week in jkt"
The one bedroom service apartment was spacious n bare. Kitchen had only 2 sets of dishes , cutleries n glasses which was minimum. ....it was adequate though for 8 days ' stay . The Service was good in general. However, Concierge was not helpful with info and was forgetful ...did not follow up on tasks promised on several occasions.Breakfast buffet spread was acceptable . Overall , it was a pleasant stay.
"In Love with This Hotel"
I stayed several times in their residences – love it, perfect! but I came very often to the restaurant. Like I said, I’m in love with this hotel, the service, the ambiance. Sorry took long time to write my experience, now I feel like I have to share it with everyone. This hotel deserves more than 5 stars. They really know how to take care of my needs. They must greet me by my name everytime (they’re best at this!) and when I arrived at the restaurant without saying anything, they would bring me the carrot juice without sugar on it, which is my favorite (feels like home!) I also like to go here for wine dinners and parties, they have the best function room to cater for small parties on 8th floor. Staff are friendly, they smile a lot – I love them, I love Ritz Carlton PP and that’s why you should too!
"Good Lounge services"
Lounge providing breakfast, lunch, tea time, happy hour , dinner and late night snack. They are all free. Lounge staff is friendly and good services. Staff will walk an extra mile to fulfill our requests. On Thanksgiving night, they are willing to serve roast chicken to us with nominal charges. Food-wise, not quite impressive. Cleanliness of the bedding needs to improve. Make sure to check bedding when checking in. Room and house services are considered slow. Took 30 min to get ice and blanket at night.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM