of TripAdvisor Travelers recommend this hotel
"Incredible service throughout"
This is a top-ranked hotel in an enormous city for good reason. The rooms are clean, spacious, and luxurious. We had a huge tub overlooking the city, and the sheets felt like we were sleeping on butter. The staff was incredibly helpful and cheerful, and we experienced a variety of services, from the gym to the lounge, to the coffee shop. We felt well cared for. During turn-down service, one of the housekeepers even put a bookmark into my dog-earred book. It is nice to be so cared for, so far away from home!
I stayed in this hotel four nights for business. The check-in process was as fast and smooth as it gets, and everyone seemed to be waiting for me since they all greeted me by my last name. I was given a room that faced the main entrance, and there's some constructions in front of it. That woke me up a couple of times during the night, so the morning after I asked for a different room facing another side of the building. Not only they did that, but they took care of moving all my stuff, gave me a bigger room and left me some presents for the inconveniences. Now that I call customer service. I used the gym everyday, it's spacious, has great treadmills and weight machines. Also the swimming pool is really nice. I'll come back to Jakarta in a few months and I can't wait to stay again at this hotel.
"Great Hotel in Jakarta But had sleepless night in hotel due to loud noise from event"
I am writing this review during the mid of my 12 nights stay. Everything has been great so far. I am very satisfied with the hotel services to the greetings of the staff. The response time of the hotel is one of the most efficient i have ever experience. In addition, as a frequent traveler, the hotel breakfast was one of the best in Asia Pacific. Location is fantastic too. HOWEVER, i am currently staying at level 7 facing the pool and there is an event/clubbing in the hotel. The music was so loud that i couldn't sleep. i had experienced the noise on a weekday and the noise continue from night all the way until next day morning 7am! The noise is becoming worse on Friday/weekend. Imagine sleeping in an environment with clubbing music and beats! Give me a beer to sleep! Cheers!
"Luxury Hotel with Great Services"
I was stay at Ritz Carlton for business purpose, located at sentral of Jakarta, very near to interesting attraction. Have a big room, with the good view, especially my room (pool view). For sure i will stay here again (someday) not for business purpose.
My room is clean and spacious, good gym and swimming pool located in convenient location. I also used the meeting service in RC and it was great, the staff is very helpfull, and they provided delicious banquet menus
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM