of TripAdvisor Travelers recommend this hotel
I am staying here for the second time and will be unfair if i don't provide my feedback on the exemplary service that i received. It was not just service. It was an experience. It all begins right from the time you make your reservation. You get personal emails asking our preferences, schedules and special needs. Check in process made simple and you have couple of staff assisting with the whole process. Their rooms are really big and the bathroom is of the size of some of the five star hotel rooms in Jakarta and i am serious. You get a wake up call with coffee delivered to your room. The staff are very welcoming and full of energy. You are bound to have surprises during your stay (definitely pleasant surprises). The housekeeping staff realised my chargers and wires kept unorganised. They wrapped it and left a complimentary pouch to organise them in the future and also they realised that i am unwell (seeing my medicines on the table) and left a Get well soon note. Spa and gym facilities are awesome with a jogging track that makes you feel that you are walking in nature. I did order in room dining and it comes with sides that can serve two. Dining table set in your room and neatly organised. Laundry services are world class and my shirts neatly washed, pressed and folded like buying it new from stores. Also they have a complimentary drop within the kuningan area. Spa services and products used are best in class and the therapists do a great job. They are very knowledgeable, understand our concern and treat accordingly. Especially therapist Berna did a fantastic job. I would also like to specially thank their housekeeping staff Salim, Siska and Fajar for taking care of my room. Maurice and Herry at the gym are great. Overall, it is worth your money and i have already insisted my team to stay here since they are in long term project working really hard. These kind of service will definitely give them some comfort and make them feel at home. Their breakfast caters to different nationalities and being a vegetarian, i had no difficulty in finding food here. It was so authentic and delicious to that country's local flavour. Took the team to LOBO restaurant in the lobby and the chef surprised us with a complimentary signature dessert that made us raise our eye brows. Overall verdict... The word "service" redefined.
We stayed at Ritz Carlton at Spa Terrace which has private Jacuzzi in the room and privilege to access club lounge. Since the first second I arrived, I felt so excited to stay at this hotel, as my experience with Ritz Carlton always beyond my expectations. Location was nice in business and resident area where you can find shopping malls and restaurants around. They provide free shuttle to drop you off as long as in the vicinity of Mega Kuningan. The room we got was a bit smaller than the usual room but it has terrace and private Jacuzzi in the room. Design a little bit old for five stars hotel but to me it is still ok to experience. What I like the most for our stay was the Club! The Club was located on the top of hotel building, and it has many rooms and quite large compare to the hotel clubs i've visited. The staff was very attentive and friendly. It was worth of spending the money. Breakfast was nice and food was super delicious. I really enjoyed my stay there and would come back again. Maybe, i would try the normal room without Jacuzzi but the club was definitely included.
"Beautiful and modern place"
Beautiful place Modern place Modern interior design Good place and recommend place for business event Comfort place for family Many variations food at Asia restaurant Strategic place in central jakarta......... 👍
"one of the best hotel in Jakarta"
the staffs are friendly, helpful and warm..... the services was over than expected, the food was great the room is beautifully designed and represent the glamour taste. location is strategic and closed to the mall. security screening might be bit annoying
"Impeccable Business Hotel"
Outstanding service and remarkable staff. Rooms are very spacious and comfortable, with good views and new furnishings. The gym is of good quality and the pool quite nice. An excellent wine list for an Asian hotel and a good location.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM