The staff at the Ritz Carlton were fantastic, very professional, accommodating and nothing was too much trouble plus everyone had a smile on their face and several staff said it was a great place to work with a lot of pride. My only problem was the staff kept telling my wife ideas for shopping (lol) I would definitely stay at the Ritz again.Comment of N. Alan , Australia the 2015-09-24
Really enjoyed my stay. Had a slight hiccup on registration but the staff went above and beyond to resolve the issue and make sure we had a great experience there.Comment of P. Shahzeb , Australia the 2015-09-14
Je passé un magnifique séjour, le personnel est exceptionnel, tout été parfait.Comment of B. VALENTIN , France the 2015-08-08
"Not so Ritzy"
Great centralized location. Concierge staff were excellent! Professional and helpful. Room service was quite inadequate, the room itself was satisfactory however the mattress was a horror...lumpy and firm. Overall i felt this particular Ritz was overated..
I stayed two bed room for 5 days with my friends, and it was really great room~! But the better thing is , the staffs in the hotel. They are soooo Kind and friendly😂 I've got lovely room services from the staff name Yazid🌹 had a great time here. Thanks!
Substandard check in experience. My airline provided me with a premier pass for speedy immigration check. The taxi driver was much faster for my taste. Arrived at the hotel at 145pm. Have been waiting for a room for almost an hour now. It appears that they need more house keeping staff. Apparently, the hotel has more than enough greeters in the lobby but no enough Front Desk or House Cleaning staff. Keep update my experience as time goes on.
"good but with flaws"
great rooms and room service but very slow internet, no electricity currency converters, and bellman interested only in how much they can make off of you these flaws definitely leave a bad taste in your mouth
"One of the best hotel service"
We stayed Ritz for staycation during CNY. This was my first time to stay with Ritz brand and i really could feel the team are well trained such as eye contact, smile and greet. I haven't had experience like this in Malaysia yet in other hotels, so i was impressed!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM