The staff at the Ritz Carlton were fantastic, very professional, accommodating and nothing was too much trouble plus everyone had a smile on their face and several staff said it was a great place to work with a lot of pride. My only problem was the staff kept telling my wife ideas for shopping (lol) I would definitely stay at the Ritz again.Comment of N. Alan , Australia the 2015-09-24
Really enjoyed my stay. Had a slight hiccup on registration but the staff went above and beyond to resolve the issue and make sure we had a great experience there.Comment of P. Shahzeb , Australia the 2015-09-14
Je passé un magnifique séjour, le personnel est exceptionnel, tout été parfait.Comment of B. VALENTIN , France the 2015-08-08
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"Unhelpful and unfriendly staff"
This is not a review of our stay as we did not even get to make a reservation. The person who answered for room reservations, and claimed he is a supervisor, was unfriendly and unhelpful in response to my inquiry to room size and occupants. The date and time of this conversation was 20 Oct 2016 at 345pm. I decided to book at the Shangri La instead, better ranked in TripAdvisor yet with such charming staffs. Maybe a refresher course on how to assist potential hotel guest is in order, to avoid further appalling service.
"Best Hotel Ever!"
This hotel is not your average 5 star hotel. The service is probably the best I have experienced in any hotel. The staff were amazing, they took into account our long flight and checked us in early, gave us free breakfast that day and upgraded our room! The honeymoon decorations were awesome! Extremely elegant, beautiful and stylish hotel with brilliant staff, from the reception to the tea lounge. Definitely would love to stay here again and again. HIGHLY RECOMMENDED!
"Nice rooms and very big rooms"
Hotel is in front of Pavilion Mall, our favorite in KL for shopping, we did all our Christmas shopping there last December. Also about 15 minutes or 20 minutes walk to Petronas towers . Amazing huge rooms and this photos I post is our room and I think is just standard or one up but not the most expensive room at the hotel and still nice and lots of space, in some other hotels will equal a suite. Out door cosy swimming pool. Nice buffet and good viarety of food. Perfect service. Quite hotel good for business, couples or family. We will come back next month : ) I'll post more photos.
"Excellent choice in KL"
I was upgrade to suite with a 24 H butler, all is well done in this hotel, rooms are well decorated and the spa is wow!! the hotel also offer large banquets & meeting ballroom, many events are hosted in this place and the hotel is connected directly to the high end mall of starhill gallery and just walking distance from another big mall Pavillon. For The Ritz is one of the best address to stay in either for business or leisure.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM