The Ritz-Carlton Orlando, Grande Lakes is ideally located to explore Orlando and enjoy a memorable stay. The Ritz-Carlton Orlando, Grande Lakes is a top family vacation resort and a magic place for golf lovers.
"Very Good Hotel"
This is the second time I've stayed here -- overall, a very good hotel. Here's my quick recap: - Room -- Great room. Is it outdated' Maybe a little, but let's remember the Ritz does traditional interiors and is well known for that. Great bed, great bathroom, excellent TV, love the day bed. - Housekeeping -- I love that they're alway in the hall and available. If you need anything - just open the door and chances are good they're there. They did a nice job and were very pleasant to chat with. - Front desk/Lobby-- I was welcomed by Carole, who is a lovely French women that manages the lobby. She's great in every way and took no time to offer my wife and I a welcome glass of Champagne. - Front desk/Check-in -- I was welcomed by Rachel, who seemed incredibly uninspired at best. I don't actually think she welcomed me or ever said thanks'' I know she never mentioned my Marriott Gold status. The comment I made to my wife was we've felt more welcome at a Econo Lodge than what Rachel provided. - Facilities/Pool/Spa -- excellent. This property really has a great pool, spa, and fitness center. We spent plenty of time hanging by the pool at the Ritz and back and forth to the adjacent JW. Both great properties with shared ammentities. - Restaurant/High Ball -- very good. While we were disappointed we couldn't get a reservation at any of the Ritz/JW properties on a Sunday night (Presidents Day Weekend) -- we were welcomed into the High Ball bar and had a great dinner. The bartenders coudn't have been more accomodating. Excellent service and the food is delish. - Ritz Pool Bar -- Michael -- this guy takes the cake. Excellent service with great conversation. I was really impressed with this guy. He had great things to say about the leadership at this hotel and how great they treat the employees --- this was evident -- nice job Ritz leadership! - Late Checkout --- uh, not so fast. The email ahead of my stay said Marriott Gold's get a 4pm checkout. I called and asked and was provided a 12pm checkout''!!'' I totally get they're a conference hotel - but it was a little annoying they couldn't even do 1pm'' - Front Desk/Check-out -- Rachel and her award winning personality again. WOW, so inspired walking out the door of this facility.... Overall, this is a great hotel, great facilities, great property, great people. I knocked it from 5 to 4 mostly because of the front-desk rub that I received on multiple occasions from one person, the lack of empathy with a late check-out (offer a Gold a spa pass for the day to shower up for a late flight...). If I could, I'd give it a 4.5 out of 5. Bottom line, I'll be back for sure.
"Good not great."
Stayed for four days three nights. Location to Disney and Universal is good (15 minutes), and for a small upcharge ($10 a ticket) you can purchase tickets at the expedia desk in the hotel if you aren't a planner. The hotel itself is nice, the Lobby is what you would expect from a Ritz, the hotel rooms are nice, nothing fancy, but the bathroom was very nice. SPA: We did a couples massage, my wife's was excellent, mine left me needing an advil and a massage, so hit-or-miss. FOOD: We only did room service but it was always prompt and the food was good. Overall I have to say the hotel was nice, but I was glad we used points to stay as I don't think I would ever pay for this hotel. Additionally, we have Marriott Gold and I didn't feel that it benefited us in any way. By contrast, we have previously stayed at the Orlando Waldorf Astoria and had an absolutely excellent experience. I think in future we will be staying there.
"Dinner with customers"
Had a really nice meal. The platter to start was truly excellent, especially the pate which was outstanding. Steak for main was nice, not too sure about the charred vegetables but mashed potatoes were excellent. Would go back again definitely.
"highly recommend ⭐️⭐️⭐️⭐️⭐️"
الفندق ممتااااااازززز ، جلسنا فيه 7 ايام . نظيف جدًا وتعامل الموظفين احترافي وإطلالة الغرفة جميلة 💙 الفندق يوفر باص مجاني لديزني وغيرها . كمان يوفر تذاكر لكن الاسعار اونلاين ارخص. كل شيء تقريبا قريب من الفندق .. ونصيحة استأجروا سيارة متعة وأوفر من تاكسي بكثير . عيب الفندق الوحيد السعر .. We stayed in the hotel for 7 nights , the hotel and specially room was very clean and the view from balcony were marvelous. The staff were very professional. They provide free shuttle bus to Disney, sea world, universal & outlet. Every thing near from hotel. Everything was perfect, the only bad thing the price is expensive 💔 ..
"luxury has a name .... Ritz"
perfect service, early check in, special pool toys for the children, amazing lazy river at next door Marriott, all tranquil, safe and wonderful. we stayed at the grande lakes vacation Marriott next door and had one night left before we travelled westwards, this is an amazing place to stay, Ok not cheap, but what you get for it, is perfection. perfect bedding, grande rooms, impeccable service, good for you and good for kids good for any persons wishes
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM