The Ritz-Carlton Orlando, Grande Lakes is ideally located to explore Orlando and enjoy a memorable stay. The Ritz-Carlton Orlando, Grande Lakes is a top family vacation resort and a magic place for golf lovers.
"Great family resort - an oasis of calm minutes from all the big parks"
I recently spent a week with my 11 year old at the Ritz Grande Lakes. The resort is a beautiful oasis of calm, just minutes away from all the amusements parks (Disney, Universal Studios etc.). The resort shares grounds with a Marriott hotel -- this means twice as many amenities -- a huge lazy river, pools, a driving range, tennis courts. I especially enjoyed the fact that there are things for kids to do all over the resort -- there are ping pong tables, a bocce ball court, toys and games. It means there is always something to do. But there is plenty of calm for the parents. The food was great. I recommend booking a room that comes with breakfast -- I could eat those sticky pecan rolls every day for the rest of my life:) And for the foodies, there is a great farm to table restaurant at the Marriott, next door. I also want to commend the hotel for excellent service. Housekeeping was incredible (my room has never been so clean!) and the front desk was incredibly helpful -- thank you Amy!
"Disappointed...Not so special"
We had high hopes for this property...but it didn't live up to our expectations. To properly prefaces this... We love the Amelia Island Ritz's and the JW right next door to this Ritz's and have stayed many times at both locations as well as the Gaylord down the road. At any of these aforementioned properties the staff makes you feel very welcomed and the properties are simply amazing. This location was lacking the sparkle of the other locations and the staff "welcome-ness" was flat. We were staying on our Lifetime Platinum points and we were celebrating my birthday and no upgrade was offered or discussed and they couldn't even provide a simple room with a pool view...instead we got to look at the driveway. We requested for the car to be left upfront when we checked in as we were departing in 30 minutes and our car was put back in the back lot and it took 10 minutes for them to retrieve. That said...the property does offer a nice heated pool and large 65-70" internet connected TV's for embedded Netflix, Hulu, etc viewing.
"Remarkable customer service"
The Ritz amazed us with their genuine customer service. From their "lobby ambassador" Carol who is a treasure and arranged an unforgettable anniversary dinner for us (balloons, personalized menu,flowers etc.) to the remarkable Trish and staff on the fantastic club level to the warm &welcoming cleaning & maintenance staff - this hotel simply shines. Most hotels talk a lot about customer service but are literally talking to themselves. This Ritz even gave us a room to use until ours was ready- thank you to the very thoughtful Martha at the front desk. Genuine kindness is at the heart of this hotel. We had a wonderful time and will be back!
This property and service are fantastic. The spa is amazing and Norman's restaurant is wonderful. I would come back to this property in the future. The staff at the pool and spa are amazing and loved the fitness facility
"Once Again Excellent"
Played golf, went to the spa for a massage, and even had a noise complaint that was handled perfectly, could not have been a more perfect weekend. This is one of the best places I ever get away to. Love the treatment I get.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM