of TripAdvisor Travelers recommend this hotel
As expected with any Ritz stay, overall experience was great - from arrival to check out. Building is beautiful and rooms are new and spacious. Great restaurant options in the hotel itself and great location for getting around the city.
"My whatbyunwould expect"
Billing. When we checked in we spoke to front desk to ensure they had the right reward number on file. They assured us they did, but they had to call us after checkout to reverify the number because it was wrong in their system. Room. The alarm clock did not work. I reported it but it was never replaced. Room. The towel bar kept falling off the wall. We had to keep putting it back on the wall. Cleanliness of hotel. Trash and dirty dishes left in the hallway for hours. We reported this issue several times. The hotel manager was upset the second day when we had to call down to let him know there was a large bag of trash left outside our door for a second day running. He was even more upset when I let him know the staff had picked up the trash as he had directed, but had not picked up the dirty glasses and dishes outside that were sitting with the large garbage bag of trash by the door. He came up personally to pick up the dirty dishes and assured us he would speak to housekeeping and food services to address the issue. He was was mortified on the third day of our stay when I called to let him know that once again (3D day running) there were dirty breakfast dishes left outside our door for a third day running - at 5 pm in the evening after housekeeping had come up and cleaned the room
"Great Hotel, Falls short on service"
The Ritz is a beautiful hote in a great neighborhood of San Francisco. The rooms have recently been redone and are beautiful. Small touches like the Nespresso, amenities and turn down service make this a truly luxurious stay. Where the hotel fell short for us was on service. There was no bellman or staff to greet us and help with bags upon checkin. The concierge failed to follow through on our dinner reservations and a house keeping issue we had with the room went unaddressed by management. None of which should be acceptable at a Ritz property.
"Best customer service"
This is a great centrally located hotel. Just steps from Chinatown, Union Square, Nob Hill. The staff is terrific and the rooms are top notch. By far, this was the best customer service I've received at any hotel in SF
"New SF Favorite"
The RItz Carlton SF is a special location that will appeal to the luxury seekers who prefer brands they know, as well as those who want a beautiful and unique hotel without feeling like they are staying in a chain. The architecture mixed with the interior renovation works seamlessly and the room windows actually open. The Ritz does not have that dreary corporate feel that has taken over many SF properties. The food is good too and location obviously perfect. We had to extend our trip unexpectedly when my partner fell ill. We booked a Club room here, very last minute and the staff was gracious and welcoming. When I fell ill myself later the 1st night, the staff was still lovely and attentive, rushing up Tylenol, etc.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM