of TripAdvisor Travelers recommend this hotel
"Everything you expect a Ritz to be."
As per usual, the staff is incredibly friendly and helpful and everything is clean and in order. Only gripe, and its nit-picking, would be the quality of the towels and toilet paper, kind of motel-6ish. But if thats the only fault i can find, it's a wonderful place.
"Great Service - Worth the Extra Price'"
Gorgeous hotel - Hands down, this was one of the best hotels staff-wise I've ever stayed at. Service was impeccable. I had breakfast at the restaurant and although it was an expensive buffet, it is well worth it if you are famished or want to fuel up for a big day in SF. The location is perfect, I mean dead perfect, for seeing SF. I was a bit underwhelmed by the rooms, mostly by the Ritz standard. I guess I was expecting a little more elegance and touches that comes with staying at the Ritz. The room was clean, but I didn't see much of a difference with staying at a lower priced 4 or 5 star. The bathroom decor is outstanding, however. The room was just ...... the same as any other. I booked this hotel with a massive discount when they were having a flash sale as the travel date got closer and I switched hotels last minute. Would I have paid regular price for this hotel' No, I would opt to stay at a cheaper hotel in the same class. I just don't see the value.
"Wife's 40th birthday"
Great location for anything you might want to do while in San Francisco. Very warm staff and great rooms. Light sleeper and was never disturbed once. Staff had great suggestions for food and exploring city. Will stay again.
"Housekeeping Needs Improvement"
The hotel is beautifully appointed and located just above Chinatown on Nob Hill, with an easy walk one can get to Union Square, MOMA and Market Street within 10-15 minutes. The staff members at check-in were friendly and helpful, as one would expect at a Ritz-Carlton property. However, the experience took a turn after that. I checked into the room and left immediately for a lunch meeting. When I returned later, I was surprised to find that there were quite a bit of empty candy wrappers on the floor near the windows. I called housekeeping to let them know of the problem and requested the room to be thoroughly cleaned. I also spoke to the front desk staff who confirmed with housekeeping. After spending an hour or so outside, I returned to the room only to find that the room was still unclean--there were still empty candy wrappers by the windows though fewer in numbers. However, there were also empty candy wrappers and other small trash items near the nightstand. I called the front desk and requested the manager to come to the room so I could show him the trash that had been left on the floor in the room. He was highly professional and took care of the problem. I appreciate the room upgrade I was given as a Marriott Gold Elite member, and I recognize the fact that I paid for the room with points, so I was a non-revenue generating guest. However, I believe a clean room upon check in is a reasonable expectation, and that the room was not cleaned after I had reported the problem made my stay at the Ritz-Carlton San Francisco a rather disappointing experience.
"Luxury in the heart of San Francisco"
Outstanding hotel with incredible amenities and top notch customer service in all areas....doorman, valet, front desk, bellman, concierge to housekeeping. Every detail is looked into and the staff will do everything they can to make your stay perfect! Highly recommend to stay here you will not be disappointed. Upgrade to concierge level it will be worth your investment.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM