of TripAdvisor Travelers recommend this hotel
"Rethinking Platinum Membership "
Can't say that I loved this Ritz Carlton especially after being treated so well at the Atlanta Ritz Carlton. I am a Marriott Platinum Rewards member with a Platinum American Express card and Ritz Carlton Rewards Credit Card. I checked in at 10 pm on Monday, March 20th. This was the end of an Anniversary weekend for us and although we live in San Francisco we decided to celebrate by having a three night hotel stay. We had tickets for Hamilton and decided to stay one night each at the Marriott Marquis, Westin Union Square and finally the Ritz Carlton. My preference for a room upgrade and room close to the elevator were not honored and the person checking us in had a condescending tone. Yes she had a suite but not a junior suite and this was the only upgrade we were eligible for based on the room type we'd reserved. Two luke warm hand towels, a faulty room card and one of the farthest rooms from the elevator later we were finally in our room. The tone of the person that checked us in left an overall bad taste in our mouths...the overall stay was unremarkable....
"Great location, incredible service, a Family Spring Break to remember!"
Just got back this week from a Trip to San Fran and Bay Area with the Family for our Kids Spring Break. Booked a room at the Ritz based on previous reviews for Location and being Kid Friendly for a luxury hotel... and it was definitely both! Upon checking in the Bell/Front Door Staff was incredibly welcoming and our check in process was quick... the Front Desk gave my Daughter (8) a Ritz kids pack and welcomed both her and my Son (12) and told us about the Ritz Kids features at the hotel. We booked a Double Queen Room on the Club floor and even though I had read the reviews, this was the BEST "Club" floor experience I have ever had (read previous reviews). I travel often and stay frequently (due to upgrades) at hotels with Club floors... most have a decent offering, light snacks, drinks, coffee, and some thing small for breakfast with a limited staff. The Ritz Club Floor in San Fran went above and beyond all expectations... the Staff is there to greet you when you exit the elevator and is of great assistance during your stay... on par with any Concierge Staff you might encounter... Gabrielle and Alexander helped us decide where to eat, what to see and do, and made us all feel at home. The food and beverage offerings were the most expansive i have ever seen at any Club level in any hotel... hot and cold breakfast items, incredible hors d'oeurves (caviar one night!) and nightly desserts that were freshly prepared... too much to mention it all... Wow! And it was a lovely space to relax in.. truly like you were at home.... thanks to all Club level Staff!! The rooms were great, plenty of space for our family of 4, and had a great view of the Transamerica building and Coat Tower. We were steps away from Chinatown and the Streetcar line to take us to all the sights quickly. Will book the Ritz and stay on Club level every time we visit San Fran from now on... its worth the extra price!
We had a bad after taste after staying at the Fairmont and decided to change for the Ritz my wife and I and were so happy that we had made the right decision. The hotel is a few blocks away and both the service and room were spotless. Also the room looked much nicer and even breakfast was an amazing experience. Our waiter was always coming to our table to see if we needed anything and was very kind to get anything for my wife and I even though it was a buffet. Would definitely recommend!
"Best Hotel in San Francisco"
I have stayed in almost every 4-5 star hotel in San Francisco. I have been hesitant to stay at the Ritz Carlton as I thought it was just off the beaten path. It is a little up the hill and doesn't have the trolley service like most Knob Hill hotels. Now with Uber it makes this hotel my choice. It was an excellent stay. The hotel is fresh and refined. Truly a 5 star hotel in a city with mostly 4.5 star hotels.
"Nice Long Weekend Getaway"
My wife and I had a beautiful suite on a top corner floor. The room was recently refurbished. We are Ritz Carlton Rewards members, and still waited almost three hours to get in our room. From 12:15pm to 3:15pm. Nobody really cared. The Club Level floor food was good, but not great. A limited selection. The windows in the room are very cheap, and street noise on the top floor can be heard like it was coming from the room next store. Most of the staff members were really nice. Some had an attitude. It is not the best Ritz, but fine for a weekend getaway.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM