of TripAdvisor Travelers recommend this hotel
"Excellent hotel and excellent service"
Just wanted to write a short review. The service at the hotel is outstanding. The club level is well appointed and the concierges there were spectacular. Marco and Natasha in particular helped us out on multiple occasions. Thank you ritz santiago!
"Excellent hotel, one of the best of Santiago"
Stayed there last November for business. Highlight is really location, service and the restaurant. Very good food and wine card. Breakfast one of the best in Latam. Gym is a bit outdated and not fully equiped though. The hotel offers very good driver/guide service at a very reasonable price which is really a plus.
"Not up to Ritz Carlton standards, but an excellent location in the El Golf neighborhood"
We were disappointed with this hotel on this trip. I had stayed at the Ritz Carlton some years ago but it has lost some of the high standards that are normally associated with the chain. The rooms are adequate but show signs of age. Furniture and curtains need updating, as does the TV. In one of our rooms the window latch was broken. Two of the lamps couldn't be turned on because they have US plugs and there were no adapters for the Chilean round three-pin plugs.
"Luxury and value"
This Ritz Carlton comes as close to being perfect as I can conceive. The location is fantastic, in an upscale neighborhood that invites walking. The hotel is also is adjacent to the metro that can take you safely everywhere in the city. The building exudes a rare elegance with amazing old-world workmanship, yet modern conveniences. The staff is attentive, and eager to speak in flawless English for any visitor not fluent in Spanish. The guest room was clean and comfortable. The hotel is not inexpensive, but definitely worth the price.
"Excellent Service, Centrally Located"
Recently visited Santiago for the first time, and the Ritz Carlton staff made it exceptionally memorable. I strongly recommend this property, particularly for first-timers to Santiago, because of its central location and first class staff. As others have mentioned, this property is located in the heart of Santiago's business district, and not in an "authentic" neighborhood. However, please know all uber vehicles were very safe and affordable, while trendy neighborhoods like Vitacura, Lastarria, Bellavista, and Providencia are just minutes away. If it's in your budget, please reward yourself and purchase/request access/upgrade to the Club Lounge. The staff in the Club Lounge, led by Natasha, go above and beyond in ensuring that your trip is special. Whether it's for guidance/bookings of attractions, tours, or hard to obtain dining reservations, you will not be let down by this very trusted staff. The Lounge also provides a very comfortable and modern space to relax and unwind, while enjoying constant refreshments/appetizers/treats throughout the day. This has been written in countless reviews, so I will not belabor it here, but the guest rooms and hallways are incredibly dated, and somewhat sad (perhaps another reason to spend more leisure time in the fresh and bright Club Lounge). Please know and expect very comfortable Ritz beds, and impeccable cleanliness in the rooms and bathrooms, but the dim lighting and antiquated room decor just really show here. There is a very attractive roof-top pool area, that's clear-glass enclosed offering excellent views of the city (there is an outdoor seating space where you can lay out or get fresh air). The gym space is also located in this roof-top area, but for those that work out, be mindful of the sun blazing down on the glass, especially in the afternoons. My tip would be to work out earlier in the morning, or closer to sunset. The spa has the traditional amenities, but in need of modernization. American-style buffet breakfast served in the main restaurant is a great way to start your day. My overall rating falls just short of 5 stars because of the guest rooms and hallways dire need of a face-lift. I will definitely stay here again, as the best in-class service by all of the ladies and gentlemen of the Ritz Carlton completely won me over.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM