of TripAdvisor Travelers recommend this hotel
"Needs a renovation ...... looking tired"
i booked to stay here after reading all the positive reviews. The staff are pleasant, the beds are comfortable as a premium 5 star should be. The furniture, carpet & bathroom are very old which needs an makeover. therefore is no hot water boiler & cups in the room which i had to ask for but the next day the cleaning ladies took away all the cups. chipped marble in the bathroom and very worn kick board in the bathroom. Overall its tired. i have stayed at other Ritz Carlton which has all been a premium 5 star but this hotel is under par.
"Great location in a beautiful city"
Stayed there in March 2015. Hotel has a very cool lobby bar, great pool & spa area and hospitality suite for Marriott members. We were with a group and were a little disappointed we had to wait to check in. Otherwise located near great restaurants and shopping.
"Best service i've had, especially helpful with my lack of Spanish"
I stayed at the Ritz Carlton Santiago for a week while visiting on business. As I don't speak a word of Spanish I was concerned about my time there, however the staff were exceptional, provided advice and places to go and friendly service. The rooms were clean and had ample space for a business traveller, though the styling could use an update. The top floor with the pool (which is amazing), gym and spa were some of the best facilities i'd seen. Highly recommended.
"Excellent with a comment"
Extrelely well located, just minutes from downtown, typical Ritz. Service is flawless, the brakfast is superb, the guys at the concierge very nice and helpful. My only negative commente is that a classy hotel like the Ritz should not charge for wi-fi connection, this is unacceptable!!
The staff at this hotel was the best of any hotel I have ever stayed. The food was excellent and the restaurant manager Juan Giancarlo went above and beyond to provide great service and special treatment to our family. Thank you again for the wine tasting!!! Also, the concierge Michael went out of his way to make our stay great!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM