of TripAdvisor Travelers recommend this hotel
We are a family of 5 and the Ritz had adjoining rooms. The rooms were clean and was spacious. On the 10th floor, there is a club level that one can opt in (for a fee) or use status points. We paid for the club level, which included drinks and snacks throughout the morning and night. There is breakfast, lunch and dinner meals served at the club level. This was really convenient for us as we had little kids (ages 5 - 9). We could pop in at anytime and our girls can use the computer, grab some food and drinks, while the adults can have some social time. We never felt we had to plan for meals - it was a few floors away. The 10th floor personnel are very friendly and knowledgeable in Santiago and its surroundings. The staff are very nice and pleasant from 1st floor to the 15th floor (spa, pool, and gym). One thing I should mention is that I fell ill one night (I was losing consciousness) and one of the staff dealt with the situation in a very professional matter. I appreciated their concern, attention, and course of action. Having 3 girls in tow, I felt very safe in the the hotel and the area of the hotel.
This is a proper five star hotel and of course prices to boot. Service is excellent and the location perfect. Old colonial style interior in a modern exterior. The well-heeled come here and the Hotel is in one of the best part of town for restaurants.
"Fantastic, the most memorable stay during our 30 day travels through Chile and Argentina"
Our stay started with an airport pickup by the hotel limo. It's always nice to have a car waiting after a flight into an unfamiliar city. This was our first trip to South American, a celebration of our 30 year anniversary. Unlike Buenos Aries and other cities we visited in Argentina, Santiago is very modern and cosmopolitan. The earthquake capital of the world, as some refer to it, is a wonder of modern architecture, intermingled with classic colonial buildings. I was amazed by some of the steel and glass structures that soared well into the skyline, in sight of our room at the Ritz is the tallest building in South America, the Gran Torre, 856 feet tall. The engineering skills developed to withstand temblors is of the finest quality. Prior to our arrival my wife contacted, Michael, the concierge who was instrumental in arranging the most memorable dinners at a variety of restaurants during our five night stay. The entire staff, from the door man, reception and maid service were extremely friendly and helpful and made our stay one of the best ever. Our room was very clean, nicely appointed and comfortable. The bed, well, one of the best in south America. While there we took advantage of the spa services, which is well equipped. The spa is on the top floor with great city views, bar, pool and Jacuzzi. Great place to relax after a day of sightseeing. The entire hotel staff seemed to know we were celebrating our anniversary and went out of their way do to something special each day. Flowers in our room, chocolate strawberries, wine and cheese. Our last night, before we left for dinner, we had a message asking us to come to the spa level before we went out. When we arrived we were greeted at the elevator by a staff member who took us into the bar area where they had a table set with a bottle of champagne, rose petals spread on the floor and hors d'oeuvres. Needless to say we plan to return. There is so much to see and do in Santiago that five days is not quite enough. As a side note for sight seeing or travel to restaurants the hotel has limo service at reasonable prices, well worth the cost.
We stayed here for two nights after seeing a bit of Chile. The hotel was stylish and the staff were impeccable. The location left a little to be desired, although it was only a fifteen minute metro to downtown. A wonderful and leisurely end to a great vacation.
"Great Club Lounge!"
We have two young kids (4 and 6 yo) and have stayed here on a 4 day leisure trip. As first timers to Chile, the hotel served as a very nice home base. Rooms are very comfortable, though not huge (we booked a suite and were expecting more space, but it actually only had a little extra sitting space vs. a regular room). Club lounge service is definitely worth it and the food was very nice. Location is superb, and the pool on terrace is quite charming. The kids were also pampered and entertained with a few activities provided by the staff. There is a also very nice neighborhood playground within walking distance from the hotel (Plaza Peru), which our kids really loved.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM