of TripAdvisor Travelers recommend this hotel
It was a moderate experience in all. The stay in the Hotel is generally OK, but not beyond expectation. There was no personalized serve during the stay and the check-in time was too long.Thd dining was good, but again not beyond expectation.
"Great hotel good services "
Have a recent visit to Ritz-Carlton in Shanghai Pudong for business for a few days. It is a beautiful hotel with great river and Pudong view. My room was at L47 with bird eye view of the Bund. The room is spacious, clean and beautifully decorated. The services are good with a welcome juices brought to me at the checkin counter. The services are great and the hotel is good. One problem though, I forgot to bring my Ritz-Carlton reward card, they were not able to find my card number using my name or email address. This resulted in I haven't been able to record my current stay into my reward card.
"Business & Pleasure... you made it perfect! "
Service 11 out of 10! Concierge 11/10 Reception 11/10 Room cleanliness and view 12/10 spectacular !! Maid service 11/10 Location 10/10 Spa gym & pool 11/10 Facilities 10/10 Room service 12/10 Staff attitude to help 13/10 Little touches - (toilet, room drapes etc etc) the Chinese think of everything, you need to come to appreciate!! 11/10 Unbelievable, well rested...oh the beds... so comfy Normally after a break away you want to get back home to your own bed and surroundings... not here... they think of everything Amazing views from infinity pool on 52nd floor Absolutely loved our stay Thankyou so much!
"Hotel is great, Service at brekafeast exceptional"
The hotel is very nice, rooms are great. But the service at breakfast was really something special – I asked for a Chinese tea and though they didn’t have any in the breakfast area, they went to get a pot from the Chinese restaurant. Then the kind waitress brought me some Chinese breakfast foods to sample. And before I left she gave me some Chinese green tea samples to take home. Thank you very much Slena Lynn!
"Great experience "
I'm a long term guest. But constantly amazed by the Italian restaurant Scena for the food and extraordinary services. The manager is a real gentleman, with the charming Roman accent and great smile always. The most inpressive thing is how considerate they are about your personal preferences and always remember to bring your favorite. I never look like the menu anymore but trust what the chef recommends and I've always loved what I had! I also keep taking friends/ business partners there and everyone has enjoyed so much the experiences! For someone who wants a perfect combination of shanghai best view, great food and extraordinary services, scena is the place to be! The manager Mirco and the chef Danielle are just amazing people!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM