Had an excellent stay at the Ritz-Carlton. The room was beautiful and the hotel was right on the beach. All of the staff were very accommodating and friendly. I would not recommend eating here though.Comment of M. Violeta , United States the 2016-03-04
Very nice remodeled hotel!Comment of V. Jose , United States the 2014-08-25
"Not your typical Ritz"
VERY Pricey more than a standard Ritz. Had a very bad experience there and will never go back. The W and other hotels on Collins are much better from a luxury standpoint. I hope they've addressed the issues since I have been there . I was upgraded to a suite because I am a ELITE member and a Ritz Elite Guest CC holder which was VERY nice. I was thrilled!! They asked if I was staying the next night and I said I wasn't sure and would let them know. I was out at a late breakfast business meeting the next day, and had decided to stay. I returned to the hotel to advise the front desk prior to my checkout time . There were extremely long lines and very few staff on hand to help. I finally (after my checkout time had passed while waiting on line) found a manager. Told him I was staying thinking ...no big deal. Ive stayed at Ritz Carltons all over the world and I thought that they would take care of the situation. They always do! The manager told me they were booked solid and could not accommodate me at all and I had to check out, can you imagine !!! I I was so upset.. and was trying to share the details of my situation with the manager, he was rude and an very short with me. I was locked out of the room so I had to come back down to the lobby and security had to walk me to the room and watch me pack!! Can you believe ! CLEARLY everyone on those VERY long lines were not Elite Rewards Guests. My inclination is that those people were booking last minute and the hotel had jacked up the room rates for MMW. So, a loyal long time guest like myself was not important. They should have accommodated me. I was mortified. I honestly will NEVER book a Ritz again. Especially South Beach. My experience was horrendous and embarrassing.
As always fabulous service and accommodations at the Ritz Carlton of South Beach! Club level was over the top. The meeting rooms and dining service were excellent! You must come and visit! Each time we visit, we like it more!
"Girls weekend "
My friends and I visited for three days and we were treated like royalty, from the doormen to housekeeping staff to beach personnel. I have to give a special mention to Ben who assisted us on the beach during our stay. He was helpful, ready to assist us in any way he could, and was informative and charming. Also Miguel, the food and beverage manager, made a memorable weekend even more so by giving us some complimentary food and drinks to celebrate my bachelorette weekend. I would wholeheartedly recommend this beautiful hotel and their staff for a great getaway.
Absolutely great property, great amenities, amazing views, outstanding service! Ben is the Bomb!!! He made our stay so enjoyable. If your looking for a central location to food and fun, the Ritz has it all!!! Special shout out to our cabana boy Ben! A special thank you to Miguel 😊
"Girls Weekend 2016"
Amazing service, great food. Beach AMAZING...... Ben set up our chairs, umbrellas, towels and treated us like royalty. He kept checking in to make sure we were all set. Everything was to perfection. Friendly, attentive & informative. We give Ben 5 stars! ❤️👍🌞🌴
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM