of TripAdvisor Travelers recommend this hotel
1-2 problem , but no bad in myopinion The room was good decor, Dont understen why need pay extra for the bed, when i booking 3 person' Why need pay extra for the music in the bar' Why need extra pay for the pool'
"Good but mind blowing - not so much"
3 night club level stay. Amazingly expensive - restaurants and rooms of a very high standard but all else fairly average for a hotel at this level. Service at imperial much better; club in HK much better.
"The ultimate Jewel in the Crown in Japan"
My husband and I were on our own tour - to view the Sakura blossoms in April. The service there was "tip top" - be it, advice on the various parks to view Sakura blossoms, information on Japan underground services and also providing the daily weather reports. At every turn and every step we feel that we had a personal butler on hand. Mr 'Shun' in charge of concierge and Mr Edward a Korean American intern deserves our special mention. Mr Shun on discovering that cooking is my hobby recommended to visit "The Market Place" at Asakusa. It was really a worthwhile and beneficial visit. He and his assistant, a Japanese lady took 2 days to try to do online check in for my return air ticket but was unable to do so as I provided the wrong information. My apologies to both of them. Mr Shun described in detail the various different menus offered by the dinning outlets in the Hotel, make the reservations and we really cannot describe the pleasant and rich experiences we had. Mr.Edward, seeing that we were confused by all the maps, personally guided us to the entrance of Ronponggi Station. Every morning he is there to greet us with his big beautiful "sunshine" smile. These two gentlemen went the extra mile to see to our comfort and to make our us experience the fantastic hospitality of The Ritz Carlton. It is really "the jewel in the crown" experience and we will be back.
As always another brilliant stay. Never thought hotels did anything with the questionnaires you complete after your stay but the Ritz Carlton proved me WRONG. Made a minor comment following my last stay about something missing in the bedroom. Lo and behold when I got to my room on my recent stay there it was, just for me........ Brilliant personalized service. Thank you.........
"Attention to detail"
Place is conveniently located above upscale shopping center. Good restaurant everywhere and a 24hr super market. Hotel staff are friendly and attentive. Everything is clean and the room is large and comfortable. A great location to start your day in Tokyo.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM