Sehr schönes Hotel in toller Lage. Personal sehr freundlich und gut trainiert. Zimmer gross, modern und funktionell ausgestattet. Den abgesenkten Frühstücksbereich in der Lobby, der Mittags/ Abends als Cafe/ Bar genutzt wird, finde ich gerade für Alleinreisende sehr ansprechend. Für ein Stadthotel schöner Fitness- und Wellnessbereich mit grossem Schwimmbad. Fitnessbereich ist für ein abendliches Training ausreichend, aber nicht riesig, Saunen sind getrennt.Comment of P. Carola , Germany the 2015-01-21
"Not sure what went wrong "
Stayed one night on our way to Salzburg and were to stay 4 nights after that but checked out after one night Room was good , upgraded both times The second time the mattress was wavy and couldn't sleep Breakfast a disaster. Even had a meal on the first night which inedible Afraid the F&B needs some changes Most people were very nice Victor and his colleagues at the bell desk were remarkable Not the best Ritz Carlton I have stayed in
"Ritz Carlton Vienna"
The personalized service we received from the staff from arrival through our departure was truly exceptional. I've stayed in Ritz Carlton's across the globe and this stay was a special experience. I highly recommend the Ritz Carlton Vienna.
This is an excellent hotel. The location is perfect for touring Vienna. The staff is extremely pleasant and helpful in arranging dinners, tours, etc. We arrived by taxi and wanted to pay by credit card since we hadn't changed money to Euros, but the driver was unable to take a card. The bellman quickly saw the situation and took care of the fare and added it to our room. This is the kind of service that sets Ritz Carlton apart from the rest.
"a miracle happened"
after staying here several times and not always happy I was positively surprised when I stayed last time here. When I arrived an unknown porter greeted me by my name, when I went to reception for check in the document was already at the table, no clue how she did it, I was warm welcomed , upgraded to a junior suite, where a XXL Bathrobe was prepared for me and much more coffee tabs than normal. EVERYTHING THIS TIME WAS JUST PERFECT! Great Job!
"Overall, a great stay"
Overall, my stay here was excellent. The only issue I had was at check-in. Because my reservation was made through a travel agency, I had to provide documentation of my reservation. Usually I would have printed this from home before arriving, but in this case I didn't have it. So I had to search through my email messages to finally find the reservation, email the reservation to the hotel, and then have the hotel print the email message. The room was very quiet and comfortable. Everyone at the hotel was friendly and helpful. If you have a US cellphone plan, you can rent a mobile hotspot that provides data throughout Vienna. This was a great!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM