Sehr schönes Hotel in toller Lage. Personal sehr freundlich und gut trainiert. Zimmer gross, modern und funktionell ausgestattet. Den abgesenkten Frühstücksbereich in der Lobby, der Mittags/ Abends als Cafe/ Bar genutzt wird, finde ich gerade für Alleinreisende sehr ansprechend. Für ein Stadthotel schöner Fitness- und Wellnessbereich mit grossem Schwimmbad. Fitnessbereich ist für ein abendliches Training ausreichend, aber nicht riesig, Saunen sind getrennt.Comment of P. Carola , Germany the 2015-01-21
"Well , it's the Ritz! "
Had an amazing few days staying at the Ritz. We arrived early so our room wasn't ready . We were offered the spa to shower and change . The amenities at the spa are 5 stars all the way . Right after we changed our room was ready and it was perfect . On the top floor w ceiling windows , big bathroom and a super comfortable bed . Service was impeccable , in room dining was great. I loved everything about this hotel . Location was also perfect , Vienna is not a big city so we walked all over from the hotel. We were undecided between the Ritz and the Bristol and I'm so glad we chose the Ritz.
"A good experience"
Spent 6 nights at the Ritz Carlton at my first trip to Europe. The hotel is centrally located in the city, easy access to tourist spots, resturants, cafes and malls. We paid a little extra money and upgraded the room with a balcony, totally worth it. Also tried hotel resturants, Dstrikt steakhouse offered excellent steak with a reasonable price.
Ritz is conveniently located along the Ringstrasse where most of the major hotels are located. It is very nice in all respects, but misses the mark for a 5. Décor is OK contemporary and rooms are boring but most ample. Service was competent but definitely not 5 star (e.g. concierge frequently not on duty or busy w/o backup, doormen lax, no personal feel from staff). Breakfast buffet also was good but needed some work. My only negative was the concierge. Normally the easiest people to deal with. For the first time I have ever had any issue with any concierge. First, I tried to communicate before arrival and had difficulty getting any response and then responses were slow. They suggested the Vienna Philharmonic, I asked them to book what turned out to be opening night. They said OK. Upon arrival they told me for the first time that there were no tickets available but they would try. Two days later they advised that there are almost never tickets available so my chances were slim to none. I asked them to keep trying (concert was 2 weeks away) and to contact me by email because I would not be back to the hotel for weeks. I gave up as the days went by without hearing anything. While on a riverboat at Vienna at 6 PM on the night of the concert I happened to notice an email from the concierge from 5:41 PM. It "reminded" me that they had tickets awaiting me at the desk. No way to go with no notice. There had never been approval for the "premium" charge nor notice that the tickets had been purchased. I provided immediate notice and to their credit, they promptly apologized and agreed to void the charge. Unfortunately, we would have liked to go with even a few hours notice.
"Nice hotel but not very Ritzy inside!"
We stayed in this hotel for 5 nights and we had a very comfortable stay in an excellent central location. Breakfast was not included in our rate so we can't comment on food except to say the hotel is opposite one of Vienna's most famous Cafes with excellent good value breakfast instead of the one offered to us at 35 Euro per head per day at the hotel. The rooms are very clean and comfortable and the staff exceptionally friendly. The Spa and gym are also very good and clean. Our only observation is that despite it's name and despite it being located in 3 adjoining 'palaces' the inside is dated and furnished to a 70s style with plain rooms and does not carry the grandeur of its name and location if that is what you are after when booking at 'The Ritz'.
Real five star comfort at the heart of vienna. Comfortable spacious perfectly clean rooms. Breakfast is also very good. Good gym, spa and heated 20 m swimming pool. Location is perfect, close to touristic attractions.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM