We stayed one night to save travelling home after the Opera. The hotel is exceptional. The facilities were fantastic; the staff pleasant, friendly and attentive. But most important was the effort the staff take to ensure their service suits your needs and enhances your stay. You feel that the staff at the Ritz really care about you. We will certainly stay again.
"Been here quite a few times."
Went in for coffee yesterday with two friends ,first in but last served , seemed to pay attention to Champange orders rather than us. We ordered coffee mine was ok , but myfriend had cappachino which was cold and didn't tell me till afterwards. I have been so many times and had great service, but it wasn't good yesterday.
Stayed for our wedding anniversary overall stay very good but not as attentive as could have been for what is supposed to be a first class experience at this lovely hotel eg. wrong bags delivered to the room had to ask twice where was the champagne in the room, lost track how many times asked for the menu for room service, afternoon tea, asked several times for the tea had almost finished the sandwiches before it finally arrived. The downstairs club waiter was very friendly but ladies on reception not at all. Wanted to buy one of the Lilly of the Valley candles they had on sale but told they hadn't any! Unfortunately it's all these things you remember when expecting things to be 100%. Have stayed at many of the other top hotels in London and never had issues like this. E-mailed them on our return home and received a bunch of flowers as an apology!
"Afternoon Tea ☕️ "
As a wedding present we were given afternoon tea for two at the Ritz and what a place! The food was tasty, posh and all very well done everything I expected given the reputation of the place! The live music was fun even a couple of happy birthdays in there for some groups with the staff being a lot more chatty and friendly than we'd anticipated. Definitely an experience worth doing 👍
This was my third visit to the hotel. Excellent service, welcomed with a nice glass of champagne whilst our room was upgraded. Enjoyed afternoon tea and later drinks in the bar. Please note that trainers are not allowed in the bar.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM