of TripAdvisor Travelers recommend this hotel
"Celebrated Husbands birthday "
My husband was turning a big number and wanted to be out of the country to celebrate his birthday… so he booked the trip and we stayed at the Ritz for one week… It started out a little rocky ...our room wasn't ready and we had to wait over an hour… I did complain a little and they more than made up for it for our being a little inconvenienced ... The service is unsurpassed, the hotel itself is breathtaking, the rooms are beautiful, the breakfast is phenomenal and the people from the Hallporters to the servers are truly amazing...we have stayed at many upscale hotels --but there attention to detail is not to be believed ! They are most helpful if you need to navigate or book side trips and can get you tickets when events are sold out ... I hope in the future We will stay there again it was amazing! Robin Presser
"A cautionary tale"
We had a voucher for dinner at the Ritz. Fabulous! So excited, such a special mother and daughter experience.Weeks in advance we made a booking with the Ritz for Sunday 30th April. I booked time off work. We co - ordinated travel times and booked the trains. We booked and paid for our hotel to stay in London. Got my lovely cocktail dress out and carefully ironed it ready to pack. But on 29th April the Ritz called to advise us we couldn't use the voucher on a Sunday. It says nothing on the voucher about this, nothing mentioned at the time of booking. No apology, understanding or consideration. We are absolutely gutted. Shattered all that 'specialness' that the Ritz used to represent for us. So be very very careful if you intend to buy a voucher for the Ritz you may end up being as disappointed as we are.
"Poor customer service...would have expected better."
Called reception at 4:30pm to request our room to be serviced whilst we were out shopping. Also left the service notice on the door. On our return at 7:30pm we were very disappointed to find our room had not been cleaned. We needed to get ready for dinner, therefore needed fresh towels and replacement toiletries. When we called reception we had to call 3 times until someone answered. They sent someone to give us fresh towels and toiletries but this took 10 minutes which delayed us further in getting to our dinner booking. Would have expected more from a 5* hotel, especially the Ritz!
"Want to be made to feel like scum by snooty staff in a shabby setting'"
Once upon a time, The Ritz was the benchmark of London glamour. Sadly, now it's a faded, grotty shadow of its former self - fraying at the edges and staffed by rude, patronising people who wouldn't understand customer service if it came in, smiled, and asked them for directions. Everything is overpriced (the bar is a joke, the food in the restaurant is an embarrassment), everywhere you move you'll be questioned by unfriendly, threatening staff members who glare at you like you're a criminal and make you feel more like you're in a prison than a luxury hotel. The rooms are fine, of course, but the bathrooms are on a par with what you'd find in a flophouse around Kings Cross and the corridors could do with more than just a hoover. London has some amazing, friendly, luxury places to stay where you'll feel like one of the family. At The Ritz, you're more likely to feel like Charlie Manson. Seriously, avoid - you've got the Dorchester, the Atheneum, the Four Seasons all within walking distance which will give you service you'd expect, but won't get, from this once-great, now-depressing edifice.
Used an offer from a Sunday paper for a 3 course meal with champagne on arrival - xmas present for partner and for me great way to end the day following running the marathon. Excellent evening with superb food and service Well worth the deal - although wine is not cheap!! ... and we also had cocktails in the Rivolli bar
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM