of TripAdvisor Travelers recommend this hotel
Extremely poor service and time whilst at the hotel. First the kettle was half full of water, which a basic room cleanliness and hygiene standard. Most basic hotels get this basic fundamental correct, so why couldn't the exclusive "Ritz" London. My second issue was the lack of service. My stay was a succession of waiting to be served, the staff seemt to favour others and I left with a sense of discrimination against myself. Disappointed and the recent news about the Ritz London and the Ritz, North, does not surprise me. I stayed at the Ritz London as it was a present from my wife. To read the story about the small northern town being bullied by the Ritz London, just makes me even more disappointed.
"Birthday treat! "
My husband whisked me off to The Ritz for an evening of glitz, cocktails and fabulous food .. the dress etiquette makes it a very traditional formal setting, and gives it a very classy edge over other London establishments. The service was impeccable, the food excellent and the cocktails most agreeable! The additional attention to detail - my personalised birthday cake, addressing us as Mr & Mrs Edwards - made it all the more special. Highly recommended for representation of traditional London, an evening to remember!
"Excellent Birthday Lunch"
Took my Mum and Sister here to celebrate their birthday's. The staff were welcoming, friendly and professional, and the glass panelled surroundings were stunning. Lunch was very good, the fish and the roast beef (served table side) were excellent. A nice touch after dessert when my Mum and Sister were presented with some cakes and happy birthday written in chocolate. An outstanding experience, we will return.
"Old world charm"
My wife and I had lunch in the restaurant and were blown away. The setting is just out of this world and takes you back in time. The food was good with the highlights being the snacks. Salmon macaroon was very good. My wifes fish was overcooked but apart from that excellent. The service was the winner. Juillene the sommelier made excellent choices and rightly convienced me to have a sherry (im not usually a fan) and it was great. Really great staff all round.
"Tea for Two - Puttin' on the Ritz - hurried and impersonal"
We were given a present of Champagne Tea to celebrate our Golden Wedding Anniversary and we were excited to be going to such a well known, iconic hotel and restaurant in the heart of London. However, to be absolutely honest, it was a disappointment! We felt the service from beginning to end was impersonal and unwelcoming. The 'tea times' are set and there was an assembly line atmosphere and expectation to wait outside of the restaurant for the table time selected and not extend beyond our two hour slot. Tables were hurriedly re-laid around us as soon as vacated which added to the feeling of just being part of a production line. The champagne was good quality but we felt hurried as it was served at the same time as the sandwiches, cakes and pots of tea. Consequently, the tea got cold and had to be replenished. The sandwiches and cakes were varied with lovely warm scones/jam/clotted cream and they were the best part of the whole experience. Sadly, our mood of experiencing a special treat was destroyed completely when, an albeit apologetic, waiter accidentally bumped into our table in his desire to get to another table, spilling a cup of tea into my lap, all over the table and over the cake I was eating. Although everything was quickly attended to, it destroyed any sense of a special experience. When I realised that our friends had paid £70 per head, I have to say it was not worth it. There are other big hotels that offer the same experience and I would recommend that visitors to London try them and not expect to feel special while Puttin' on the Ritz!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM