Stayed for four nights in December for the holidays. The main reason I chose this hotel is to check off my bucket list to stay at a 5 star hotel - It was decked out for the holidays (see photos). A huge tree in the lobby, decorations throughout the foyer and tea room. Even the smallest room, which I stayed in, was much larger and comfortable than most London hotels. Very clean and the bathroom has all the amenities. A special perk is that a guest is allowed to use a smart phone for free and to take it with them to use like a personal phone. Example: finding the quickest route to a destination, look up websites, transport maps/schedules and make FREE calls to the United States and certain other countries. Every afternoon and early evening they had a six piece choir with pianist singing Christmas Carols in the foyer which adjoined the tea room. Service was exceptional. The mattress was well worn and I was surprised it hadn't been replaced. The very next day they did something - replace/exchange' - that made it much more comfortable. The only room complaint is that the furniture is very Louis painted repro 1960's style furniture. Furniture could be replaced but shouldn't need to close the hotel for four years like the Paris Ritz did. Every detail was attended to. Fresh fruit in the room. Personal Birthday cake upon arrival. Slippers/robes. Mini-bar functioned well to keep my medicine cool. The only complaint is that the taxis charge more 75 to Heathrow then what a normal ride 45 from Heathrow. If you want a luxury experience and close to all the shopping this is it! Metro is literally a few hundred yards down the street.
"Beautiful place, amazing waiter food quite good"
Everything is in the title. I have been there with a friend. When we arrived a lady asked us in a very posh way after look at us from toe to hair for our printed voucher erm .... why ... seriously' Yes we booked by a website but no, no voucher please and thanks. Then place us in the left side of the room we told us that we prefer the balcony/garden view she said it is for the client's hotel again the way she did say that was just too much. Then tadaaah a waiter extremely "affable" came and sort it out very professionaly and nicely everything in 30 sec. Then the dream start ,amuse-bouchr, champagne, goose liver paté, champagne, , 3 course menu , orange wine from Georgia and mignardise after the fantastic poire belle helene soufflé. I am putting 4 stars because did enjoy everything except the main course (veal with gravy too thick and no subtle taste but very tender meat) and the lady that sorry Madame never judge a book by his cover im not rihanna but still a very decent lady that can afford the ritz. I dont know if i will come back but cant lie the place is beautiful.
"Oh the Ritz!!! "
Not sure where to start. The doormen, the concierges, room service or afternoon tea. No flaws there The room decor and appointments were first class. One cant help but feel this is where most should get trained in customer service. Only 2 nights spent in this superb hotel. Cant wait for our next stay when back in London. Thanks again
"Only explored their cocktail bar"
Normally one might stay away from the likes of the Ritz as possibly being a bit too glitzy. However, what wonderful cocktail offerings they have. I am not normally a Bourbon drinker but they offer a much too good to refuse special of aged Bourbon Old Fashion type cocktail which will not only open up your pallet but give one a wonderful sipping drink to enjoy. Additionally our New York grandson loved the English tea offering....so it covers all of ones needs.
Stayed at The Ritz for a family 18th. Lovely experience from the great check in service including both rooms being upgraded to junior suite. The hotel was stunningly decorated for Christmas, very magical. The suites were beautiful spacious & well appointed. As always in the older style hotels there are never enough plug points by the bed & dressing tables. Bathroom was also well appointed with lovely toiletries & lots of towels. Lovely plush slippers & bathrobes. However the shower was tricky to use & quite stiff. Also kept having to adjust control whilst in the shower as the temperature kept dropping. The following morning we were surprised with a birthday cake & chocolates to our suite- what a lovely touch! Also praise the point of ordering room service tea that the accompanying 'eats' were gluten free- very thoughtful.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM