"12th Floor Team Spectacular"
I have been staying at the Royal Garden for over 15 years for business, and it is truly an exceptional experience, especially the 12th Floor. This is the service where I check in on the 12th floor, have breakfast and afternoon drinks in the lounge, and the hotel's best personalized service all around. I have become friends with Daniel and Tony in the Restaurant, Teresa, Pauline, Augie, Tracy, Nora, and I know I am forgetting some other members of this great team. The Royal Garden is truly a home away from home in Hong Kong, and I look forward to my next trip.
"Care and Cuddles"
Very good hotel in TST with lot of facilities: Restaurants, Buffet, Spa and Massage, Swimming Pool, Free Wifi. Hotel staff very helpful and very kind during my staying. Feeling like at home. Room with all that needed.
"Not worthy of a 5-star hotel"
This hotel bills itself as a 5-star hotel, but I experienced too many issues that prevents me from agreeing with that rating. Check-in time is a strict 2pm, we left our luggage at noon and came back 2 hours later only to find out our room was not ready. We were then given free (non-alcoholic) drink vouchers while we waited for our room to be ready. This was thoughtful, but the drinks were provided in their buffet restaurant, The Greenery. This was slightly uncomfortable when we were there just drinking juice while other patrons were bustling back and forth with full plates of food on their tables. Two hours later, we finally got the correct room after switching rooms THREE times. The first room reeked of cigarette smoke even though we booked a non-smoking. The second room was non-smoking, but the wrong bed type. Third time is the charm and we finally got our room. It was right across from the elevator, but we were not disturbed by any outside noise. The next day while taking afternoon naps to work off the jet lag, one of the workers walked right into the room 2 seconds after a cursory knock on the door (to deliver 2 pieces of fruit as a welcome present). He was apologetic, but this was definitely an intrusive visit. The pool on the rooftop was very nice, good views of the city and the pool was almost 5 feet on the deep end, an acceptable depth for adults. There was also underwater music. The atrium view from the elevator was also nice, and so was the handy smartphone that was free to use. Overall, this stay was just OK, but I don't feel it's worth the price we paid. I stayed in September 2016.
"THE HOTEL TO BE IN KOWLOON"
The right place to be in Hong Kong. A hotel where you feel at home. Fantastic atmosphere eres and a most efficient staff. We've been going there for over 10 years and has never failed. Not far from shoping areas and restaurants.
I took a taxi from the airport to the hotel. Arriving at the hotel the taxi was not excepting credit cards and I had no Hong Kong dollars. The person welcoming me from the hotel paid the taxi driver from his own wallet and helped me afterwards to show the way to the ATM. Traveling international on a regular base this was an exceptional experience. I can not remember the name of the" The Royal Garden" team member but respect for his behavior. First time that I write a review but it shows my appreciation.....
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM