"Great location and service! Very clean!!!"
Highly recommended! Excellent customer service . They took care of all special requests we had . My boyfriend is allergic to dust mites and they had special treatment for the room .Room was very clean and spacious . Breakfast was very good and affordable price too. Great location , close to main metro stations , restaurants and main attractions are near by.
"Good location in Kawloon"
Staff friendly, room tidy and clean. Smelt a little of stale cigarette smoke. But other than that great location. Walinkg distance to underground, ferry, shops pubs. We had a wonderful view of the harbour from our room which was a bonus.
"Short Leisure at The Royal Garden"
Overall it was a great place to stay if you are looking for a hotel that is not in the crowded and bustling shopping area, but still very near to them. Plus, MTR station is within 5 mins walk. During the stay, we have tried 2 inhouse restaurant (Japanese and Vietnamese), both have a high quality food and services. The downside was only the readiness of the room. We know that by rule the standard check in time is at 2 pm, but they should have flexibility on this as we came in at 1 pm with old ppl who wanted to have some rest straight away in the room.
As always the friendly and professional staff is thoughtful of my every need. I love to see their smiling faces and am so impressed that they remember my favorite coffee drink and the exact way I like my eggs every morning!
"Prebooked room unavailable, tried to charge extra for upgrade."
Prepaid for room a month prior to the trip. On the day, checked in and paid deposit then was informed that they were out of the double bed rooms I booked so I will have to settle for two twins. I was traveling alone so two beds is just a waste of space and inconvenient. Then they proceed to "upgrade" me to a harbour view room. Turns out to be blocked by a building (being on 4th floor) and the room smelled like cigarette. I am asthmatic so have specifically asked for a non-smoking room. Hotel staff said they didn't know as it could have been the previous guest that smoked. You'd think they would've sent a cleaner in before giving me the room ' Pathetic excuse for a 5-star hotel !
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Please note that the swimming pool will be temporarily closed from 31 Mar to 9 April 2017 for renovation.