"Great for Couples"
We were located in the Mailani Tower - Premier Ocean view. Well worth $900.00 per night. The Tower is "gated" from the other parts of the Hotel, morning continental breakfast and canapes in the evening. We stayed for a week and will be back. The staff are excellent. Personal concierge service is available for guests of the Tower. Priority check in, not one complaint.
"Beautiful hotel turned into tourist factory"
Ok, I know it is Waikiki, it is touristy, etc. But this hotel makes you feel like a commodity. They do everything to bring in maximum number of guests and get maximum $ out of them. There are lines for everything (breakfast, towels, front desk),. But that is not the end of the world. What is offensive is being told (without a greeting) that to sit in a cabana on an EMPTY patio we need to order $350 worth of food and drinks. The beach chairs and umbrellas also cost 40$ per couple. Those for the pool are free, but of course booked in advance (as are the best of the beach chairs). It is not relaxing to feel like you have to hurry up and sign up/pay or you miss out. Too crowded! Also, despite having moved rooms twice (first bc they put us in a smoking room, next because of the noise from room next door), and having a reservation that allowed for an upgrade if available, they never upgraded us, nor did they ever mention this until I asked. Staff are lovely and helpful, but this place is not for us.
"Pay attention when booking! "
My husband and I have visited Hawaii many times and recently recently The Royal Hawaiian has become our favorite property in Waikiki. However, this time the check in at their Mailani Tower where, "all rooms have an ocean view" was less than favorable. It took what seemed liked long time, as the man checking us in hardly spoke to us. We were given a room on the fourth floor. When we opened the door instead of the ocean view, we saw the fronds of a huge palm tree. We went back downstairs and asked to see another room. When making the reservation, I requested a room on the 10th floor, where we had stayed before. Why would we pay the extra money to stay in the Mailani tower when our only view would be a palm tree' I was told there were no rooms on the 10th floor. The man at the check-in desk called the manager, Jackie, who explained to me in a unconcerned and uncaring way that that I had booked a ocean front room, and not the premier ocean front room. The difference was certainly NOT clear to me on your website. Actually, I am still not sure I understand. Where do the premier oceanfront rooms begin' Above the eighth floor' The 10th floor' They managed to move us to a room on the fifth floor where the view skimmed over the palm trees and we were able to see the ocean. Thank God! Other than that, our stay was lovely. Special note to the management: no need to respond to this review --just make it clear on your website what the difference is between ocean front room and premier ocean front room.
The Royal Hawaiian can't be beat. My family had a wonderful, relaxing respite. I never needed to worry about a thing, because the delightful staff already had it covered. I also love that there are people still working there after 20 years! That says a lot!
"In a word AMAZING. "
First time to Hawaii and what a great start. From the front desk through room attendants this has been absolutely world class. Friendly, attentive and wall to wall smiles. This is a destination in itself. Throw in an ocean view room and it is close to paradise. You gotta stay here.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM