of TripAdvisor Travelers recommend this hotel
I spent a lot of time reviewing places to stay in Playa del Carmen as we were there to celebrate out 20th wedding anniversary. This place was highly recommended and I know why, it is the best!!! From the minute you arrive till you leave you are treated like royalty and the service is outstanding! Our room had a ocean view even though we booked a central garden view and a nice big deck. Housekeeping was great, room service was wonderful every morning. Our fridge was stocked with beer every day as that was a request. The pool was very nice. Always something going on and the foam party was great, and the staff work very hard to make you happy. We took the bike ride which was really fun. They also have someone coming around to clean your sunglasses! The food was super good! We loved the taco bar for lunch at El Ricon and received great service from Laura Nava, Pedro, Juan and Giovanni. I could eat there every day! All the others were good too. At night we would go to bar in the lobby and super Mario was the best!! He saw us coming and had our drinks waiting. Anything you ask for you can get! The location is great and close to town which is great to go to at night. We also enjoyed the shows each night in the lobby. They have great performers who were very entertaining. I would have liked if the live music after would have lasted a little longer. Other then that, no complaints. We used the gym several days and Juan was a great pilates instructor and very friendly. It had great equipment and very clean. We will definitely be going back as we loved this place!
"The Best Trip at The Royal"
My husband daughter and I went and stayed at The Royal 3/8/17 - 3/12/17 to celebrate my 50th birthday and this was the best trip/birthday ever. There is not one bad thing I can say about this resort. Maviael De La Rosa was our concierge and was fantastic from the minute she introduced herself. Yuliana kept our room fresh & stocked each day. Yolanda was our waitress (not sure of correct title) out by the pool and not one second did we get thirsty. The facilities are maintained beautifully, the food is wonderful, the drinks are fantastic and the staff is exceptional. They made a first time trip out of the country one that we hope will not be the last.
"A great experience.."
I just returned from a 5 night stay at the Royal Playa del Carmen and I would definitely like to return. This was my first time in Playa del Carmen and the hotel was located so close to the 5th Street shopping area and it was nice to be able to walk to get there. The staff were very friendly and I would like to mention a few that I enjoyed meeting during my stay.. Mary Valencia was wonderful and really assisted us during the check in and check out process so it all went very well and it was nice to know that we could contact her if we needed anything during our vacation (which we didn't). Prudy at the beach was a pleasure as she cheerfully kept our beverages refreshed. When we were at the Tequila Bar area, we knew that Elpedio would take good care of keeping our refreshments filled and he was also very friendly. These 3 people were my favorites who made this trip a pleasure so now I am looking forward to returning to Playa del Carmen and to the Royal!! Thank you!
My husband and I enjoyed working out in the gym every morning. The gym was in a temporary location (ballroom) because they are building a brand new gym. We attended 3 spin classes which were taught by Juan Corcos. We received an excellent workout and appreciated his attentiveness, encouragement and motivation.
"I can't say enough good about The Royal"
WE LOVE THE ROYAL!!! We usually go to the Hyatt Zilara in Cancun which was formally The Royal Cancun and we absolutely love both locations so much!!! The food, the location, and the employees at both locations are so great!!! For a better beach choose the Hyatt Zilara in Cancun, but for a quicker walk to town choose The Royal Playa! The beach at The Royal Playa is very close to the city street, so while locals are not allowed to veg on the beach, they do walk across it to get to the next hotels beach. The Zilara's beach is very quite and much nicer. We love to shop in Playa, so it's really a toss up for us as to which one we will visit next time! My one and only complaint about The Royal was that they ask you what time you'd like housekeeping in the mornings and the evenings, and sometimes they would come and knock way earlier and wake us. That really should be worked on, but other than that it is perfect!! The presidential suite was really big and had an amazing view!
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM