of TripAdvisor Travelers recommend this hotel
"Beautiful resort and staff are incredible!!"
My friend and I were looking for an adults only all inclusive that was not just for couples! The Royal Playa del Carmen was perfect. It was the right mix of people...families with older kids, friends and couples. We were there between Boxing Day and New Years and had a blast. The property is beautiful and the staff went above and beyond to make every aspect of our staff amazing. I'm not sure we encountered one person who didn't impress us. The food is really good. There were so many options. I really didn't feel like an all inclusive as there were so many really nice options for dining it felt wrong, like we were dining and dashing every meal! We went to the sister property next door, to the Italian restaurant and had the only disappointing meal of the whole week. I would suggest skipping that and sticking to the food here! We loved ordering room service...a cheese plate with some wine while we are getting ready for our evening...'! Call room service. What about some chips and guacamole we when get back from the beach....'! Call room service. Late night French fries...you get the point! My friend love the French restaurant the best and I loved the Asian. But we also loves the tacos at lunch by thebeach...fish tacos!!! There were always beach chairs so no need to get there early like some resorts but the beach is busy! Remember this place is in Playa del Carmen so there were lots of locals and the beach got pretty packed in the afternoon. It is not that serene stretch of beach you get some places. The main pool is a hub of activity so for those looking for some peace and quiet I'd suggest the other pool...or get one of the suites with your private pool. The location of the resort is literally right in Playa del Carmen. I know you can see that on the map but Sephora, Victoria Secrets, Aldo etc are probably a 5 min walk. There is lots of great shopping along 5th Ave...we only left the resort 2 or 3 times as we were perfectly happy to enjoy the resort, the sun and food and drinks where we were. The only negative we had about our accomodations was lumpy pillows and sheets...it seems silly to even mention as it was not a show stopper at all but they were definitely not the same quality as 5 star hotel quality. There really is something for everyone at this resort. The food and the staff get the highest praise from us. We would definitely recommend and would return again.
"The Royal stole my heart in 2015"
We visited this hotel the last two years for NYE and my birthday. We loved it so much the first year that we had to go back. The place is beautiful and the staff goes above and beyond to make sure you have a very memorable visit. We will never stay anywhere else in Playa but here. Luis is a wonderful bartender and has been an employee there for over 10 years. Makes one hell of pina colada:-)
"A great experience"
Everything about this hotel is wonderful. First class customer service and hospitality, excellent food in all venues, great location in downtown Playa del Carmen, relaxing pools and beach, room was spacious, and he property clean and well maintained. We particularly enjoyed the food and service in El Mediterraneo, Abraham, Francisco and Arcos were great exceptional waiters. Friendly, prompt and accommodating. Chef Ramon also does a great job and will prepare anything you want. This was the best experience we have ever had at an all inclusive resort.
"Top Notch Staff, Food and Drinks! We will return in the future."
We've stayed at multiple all inclusive Excellence Resorts over the years, but decided to try another brand this time around and we were definitely impressed. The Royal Playa del Carmen is not as upscale as the Excellence resorts we've stayed at, but that really wasn't important to us. We wanted nice (didn't have to be fancy) clean rooms, great food, a variety of drinks, helpful staff and service and a nice location. The Royal Playa del Carmen met all of our requests and more. Honestly probably the best food we've had at a resort, but I know that is subjective depending on your tastes and desires. The group of workers that ran all the activities and events were always pleasant and more than helpful. We loved the bike rides around the city. Water aerobics always made my wife laugh and excited to participate every day. We traveled with a friend and initially were stationed at opposite ends of the resort. We asked to be moved closer together and they took care of our request without any hesitation. They even gave us various room options and let us picked what worked best for us. We tried every restaurant at least once and a few multiple times. it was nice to have the option of the Party Pool atmosphere or a quiet pool depending on our mood. Alex was the bartender stationed at the quiet pool and he was our absolute favorite staff member. Even if we spent the day at the party pool we'd always make time in our day or night to spend with Alex. Alex was so polite, a great story teller, great bartender and an all around wonderful human. I can't wait to go back and bring even more friends along this time.
"Dr. Jack Kruse event"
We met up with a group of friends from all over the world and had a blast! What a fabulous place to visit and stay. Room service was excellent! Thank you Jose Aifredo for keeping us well stock! Loved my room 352. Had shade on the veranda for my husband and I to enjoy the pool area and ocean without being in the sun too much. Loved, loved, loved my hammock. All the restaurants were fabulous to eat at and our favorites were Asiana and Spice. We ate breakfast and some lunches at Spice and a lot of Dinners at Asiana. The 5th Avenue street was great to walk, shop and try different cuisines. We felt truly safe just venturing out. We plan on going back again this year.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM