of TripAdvisor Travelers recommend this hotel
These people should be praised: (spice) Jose arcos, Javier,Antonio,Osiris, (pelicans) Emmanuel, Jesse is, Gonzalo, Geronimo, eleno, Lucas,Martin, rodolfo, Manuel, Amaya,Raul L., ( Mediterranean) Manuel, Abraham, our cleaning lady and towel artist, in making our three weeks there so memorable. We have stayed at many other locations in playa del carmen (about six) and this is our favorite.
Just got back yesterday from a 5 day trip at the The Royal and could not have asked for a better vacation. The place was just amazing! We stayed in a Junior Suite Ocean Front and while I wished the view would have been a bit more "ocean front" as we had a restaurant just below our room and were more on the side of the building it was still a great view. The outstanding service and amazing food and staff more than made up for the view. We tried all the restaurants and my favorite was Asiana (they were all amazing). Our waiter, Victor, at Asiana was just fantastic. That same night we stopped at the tequila bar on the way back to our room and our bartender Reyes was just fabulous. I really cannot say enough good things about the staff at this hotel. They all went out of their way to help you out and make for such an enjoyable stay. We were never left wanting anything and we will for sure go back and recommend to all of our friends traveling to Playa in the near future! The only down side is the chair game around the pool. People would get up early in the morning (or super late at night) and put stuff on the chairs and reserve them. Made it impossible to find a chair by the pool, but we are more beach people and finding chairs on the beach was no problem at all.
"Beautiful resort "
I spent the week here with my boyfriend. From the time we got there I was impressed. Our concierge was wonderful! I forget her name but it was a very professional, accommodating women. We were greeted with drinks and then brought on a tour of the resort to know where things were/how things worked. We easily found chairs on beach and by pool. Lots of couples, mostly older than us (we are 25) but not a problem. During check in we were offered a massage special, buy one second one 20% off. We did this the following afternoon and they were amazing! Spa is beautiful. While you waited you could use hot tubs, sauna or steam room. Alejandro and Oralia were our masseuses. They were wonderful, very accommodating and actually gave a massage for the full 50 minutes. We certainly recommend them. Overall very impressed and highly recommend this beautiful resort!
"What a wonderful experience!"
This resort must have extraordinary senior leadership...as everything from the initial greeting/check-in to checkout was handled perfectly. All of the staff were warm and professional...especially Grace. She was simply amazing, constantly on top of everything, assuring that we had an incredible experience. Not only was she good at her job, but she was very warm and kind. The resort itself is beautiful...and spotless. The beach is secure and the sand perfect. The water was wonderful. Nightly entertainment was very well done...with very professional dancers/gymnasts. Lots of fun. Re the food, every restaurant we visited was terrific...but special kudos go to the staff at Mediterranean...from the hostess to the chefs and the wait staff. Both the variety and quality of the food was excellent. Had all I could do to stop myself from having two servings of everything! SpaZul staff were very professional and nice. After the first massage, my wife signed on for another, having such a pleasant experience the first time. On the single occurrence when we had a problem with our room, Marco, from Concierge came to the rescue and made everything good. Thanks Marco. Errors do occur...but it's how they are handled that count and make the difference between good and great service. Again, compliments to this resorts management team for orchestrating a very pleasurable experience. Lastly, we want to thank Lori at Liberty Travel for suggesting the Royal at Playa Del Carmen.
Just spent a week at the Royal. It lives up to it's name. Some of the best service I've received at a inclusive hotel. Christin in the restaurant "Spice" was one of the kindest people, he had service with a smile. Mario Lopez managed the beach service and was great!! We ended the trip with a dinner at the EL MEDITERRÁNEO restaurant. We had the sea food sampler and it was fantastic. Our waiter was Arcos and the chief was Ramon. Amazing food and service. There are many choices in Playa Del Carmen, but you won't go wrong staying at the Royal. You won't beat the service and kindness of the staff. Rooms were beyond clean with great views. 24 hour service!
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM