of TripAdvisor Travelers recommend this hotel
"Fanatastic Place! Highly Recommend!"
Everything about this place is excellent. The staff, the service, the rooms, the food, the drinks, the grounds, the spa, the location. Three friends and I, who have all been to a number of vacation destinations, and all-inclusives, agreed this offered the best all-round of everything! I would like to recommend the amazing spa. Gerardo & Rebeca were great in describing services and booking appointments. Maricela, of Medalia, gave me the best manicure I've ever had (attention to detail is outstanding and she knows a lot of English). Jonathan, the Bar/Beverage Manager couldn't have been more pleasant and we had a great time 'sampling' new cocktails they were creating for an event. JJ, was an absolute riot in checking us in and giving us the lay of the land and Hector provided us with excellent concierge services.
They put me in a room with no windows but offered to upgrade me after I complained. Hotel is nice and clean. Beach was destroyed a few years ago but it is very pretty. Food is good! Hotel attracts mostly people from South America.
"Excellent service "
I went with my friends for 60th birthday celebrations. We're enjoyed so much everyone in hotel staffs was excellent service with nice smile and polite manner. Especially spice buffet at Laura Nava ,Lisbet cooked crepes so good and very sweet mama. And bell men Rigo,Marvin, Manuel was nice . Many choices of food courts and you will just love it. Only one thing I suggested it's don't ever go local snorkeling ($40)nothing to watch in water and guide lost on the way and back to hotel in sailing vessel. It took us more than 1 hours(instead 15min each)each way I was sea sick and very afraid. Other than that it's very nice trip. Try it!! Everyone will enjoy this hotel and playa del carmen.
"Celebration of Life"
If you want the ultimate vacation experience, The Royal is the place for you! From the time you arrive until the time you leave, you are pampered, treated with respect, making you truly feel like you are part of the family. This was our sixth visit. We had to skip last year due to my husband having open heart surgery. Staff remember you, telling just they missed us last year and went out of their way to make this trip more memorable. My special thanks to the staff at the Spice Restaurant. Jose Garcia insures you receive impeccable service along with Javier and Freddy. Antonio has a special place in my heart due to his outstanding heartfelt caring and concern. And last but not least, a special thank you to our Chefs....Matias and Omar...I can't begin to tell you about the most delightful culinary experience of our lives....a fresh seafood meal....the best we have ever tasted....we were treated like royalty....there isn't enough time or space to thank each and every one of the staff who always makes each experience so memorable! Everything and everyone is truly exceptional!
"Another great trip to The Royal"
This was our 7th trip to the Royal and didn't disappoint. The rooms,food and location cannot be beat. We have stayed in the base room and ocean view suites in several locations on the resort. All rooms are good rooms. It is truly the staff and service that sets this hotel apart in my mind. They go above and beyond to give an exceptional experience to those staying there. While I experienced great hospitality from everyone there are a few staff I would like to mention in particular. Wilhelmina and Marco the romance Concierge who helped make arrangements with the restaurants for an allergy concern we had. We had a couples Mayan massage and it was great thanks to Arte and Oralia(Love the hot stones). All of the the staff at the Spice restaurant led by Jose Garcia('spelling) and especially Javier who served us everyday this trip and last. Thanks so much It says something when we see a lot of the same staff working at this resort for the past 8 years we have travelled to Mexico. Even though it changed hands to the Hyatt group a couple years ago nothing has changed its heart. There is nothing at this resort to complain about in my mind. The location is great. We spent every night on 5th avenue exploring, shopping and enjoying the atmosphere. See you next time Royal Playa del Carmen Blake and Cheri Davison
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM