of TripAdvisor Travelers recommend this hotel
"Absolutely perfect holiday with Bali feeling"
We stayed in deluxe villa in beachfront location. The view from our room to the see was amazing. Villa and pool are high quality. Service in this hotel is one of the best we ever had. Food was excellent...every day breakfast and dinner on the beach.....we will come back for sure.
"Beautiful landscape, Immaculate service, an unforgettable stay"
We booked the sea facing villa for our stay which they called it the Royal Suites, no doubt, we were treated like Royals throughout our stay. From the traditional warm welcome of blessing with holy water and specially concocted welcome drink, we felt at home instantly. We were greeted by our names throughout our stay by every staff member which is impressive! The suite, needless to say, was spacious and met every of our expectations, the outdoor shower feature is definitely a plus on top of the sea facing view. The staff delivered their service with great anticipation and passion. The food served in the hotel is good but the choice of local cuisine is very limited, we would like to see more of Indonesian cuisine featured in their menu. We will definitely go back again in near future.
"Great property minus the Balinese warmth"
The Royal Santrian was the second resort we chose to stay in during our trip to Bali.The first resort we stayed in was perfect in all ways and we were looking forward to our stay here. We had booked the villa for 3 nights. We reached the resort in the evening after a hot and humid day of shopping. Right from the lady who welcomed us in the lobby to the person who helped us checkin and the butler who made us the mocktail everyone lacked warmth. It was like each one was doing a task, no one seemed to be enjoying what they were doing. I understand that it is their work ,but nobody seemed to be happy about what they were doing. My husband was of the impression that our villa was a sea facing one. But it turned out they had only 3 sea facing villas and ours was not one of them. We took up the matter with our travel agent and he said that there was some miscommunication. My husband requested the hotel to move us into the sea facing villa and told them that we were ready to pay the differential. We were told that they will check and get back, but nobody got back. On the third day when my husband raised the matter with the floor manager he said that they had only 3 villas and they were all occupied at the moment. The Spa at The Royal Santrian functions in one of the villas. Personally I was not impressed by the Spa or the treatment offered at the Spa. There was no luxury or comfort. The GM of the property would be around during breakfast and invariably would comment on the weather. It was more like a rehearsed phrase. The property and the villas are well maintained. Most of the staff at the restaurants were friendly. The food was good. The Royal Santrian has great potential, but need genuine people who are happy to be in the hospitality industry. The place lacks the all famous Balinese warmth.
"Something to remember "
What a great resort. I would recommend to anyone seeking a relaxing escape. We stayed on a full board basis and the food was exceptional. The staff are desperate to please and provide and unforgettable end to end experience.
"Sublime Stay at Royal Santrian"
This is the place to stay for affordable luxury and an exclusive environment with only 22 villas. I loved every second of my three night stay with the over-the-top gracious service staff, my incredible and darling butler, Khisbi, who even went touring for the day with us to Ubud and beyond, and the amazing hospitality of the GM Ricky Putra. Every part of this stay was abundant with luxury, hospitality, fine dining, exclusivity, a great beach, new bar/beach club, lovey beach, and a sanctuary oasis for those not wanting the Bali crowds that persist almost everywhere outside this extraordinary oasis of luxury. I have stayed at the best hotels in the world and highest rates. The Royal Santrian sits at the VERY top of my list as BEST IN CLASS!!!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM