One of the nicest indoor pools and spa's I have been to. General hotel decor and rooms are luxurious. Nice breakfast. Beach is a golf buggy ride away so not a beachfront hotel is only real downside and some staff not the best but better than most in the region I would say.
"A real 5 stars hotel"
A great weekend with my baby boy and husband. Very clean and beautiful hotel, it smells good, exceptional staff, very friendly and helpful. They surprised us with cake for our wedding anniversary. The food is delicious and varied (for babies as well). The beach is MAGNIFICENT. It is rare to find such services nowadays in Tunisia but the Russelior is definitely the best in hammamet and most probably in the entire country.
"One of the best"
I have been meaning to stay at this hotel for a while, but the fact that the hotel did not sit directly on the beach did put me off, this summer my husband, my sister and I wanted to stay in Hammamet for one night so this was a perfect opportunity to see what the hotel was like. When I booked I requested for an early booking as it was just one night, this was approved, we booked two rooms, and I asked for the rooms to be next to each other, this was also approved. Unfortunately when we arrived at 11.30am (early approved check-in request was 11am-12pm), we were asked to sign some forms and ended up waiting for 45 minutes, my husband asked what the holdup was and they said check-in is at 2pm (we were not told this at the time and were left to just sit there). I told them that we asked for an early check-in and the guy on reception (his name is Mohamed) said it's impossible, luckily I printed the approved e-mail and showed him, he said I'll check and walked off, again we heard nothing, so my husband went up to reception again and they said that someone made a mistake as they do not usually approve early check-in's during busy periods….I completely understand that but that was their mistake not ours, if I didn’t print the e-mail I would have been classed as a liar, also I didn’t receive an apology which annoyed me. After the mistake the hotel made, we were taken to the double room as the other one was not ready yet, we then found out the rooms were on other sides of the corridor, I again mentioned this to the guy that took us to the room and he said that it's difficult as it's a busy period…I was ok with this as this guy was apologetic and said he completely agrees with our issue. Now more to the positive side, once we were finally checked in, we went out to eat as we assumed we missed the lunchtime slot, we came back and went straight to the pool and saw that there was pizza being served by the pool, at least we know for next time if we do come back. The pool was amazing, and there was one lifeguard who was great! I wish I took his name as he was the only one running around, he found us some beds and ran to it so that no-one took it – he is definitely a great staff member, there was another lifeguard who we asked several times for things and he would just tell us to go to the other lifeguard, or say yes then ignore us, super lazy! The hotel is truly amazing, I have been to most of the high end hotels in Tunisia and this is up there with the best, we probably would go back as the pool is so nice you don’t really need to go to the beach, and I do understand that mistakes do happen its just a shame we didn’t receive an apology for it, other than the mishap it was a perfect experience.
The staff and facility was awesome. I live in Waikiki, Hawaii next to to many luxury beach resorts and by far Russelior has been the best, the staff treats you like family. Kawther who works in guess services was so kind and she spoke perfect English which was helpful since that's the only language I speak. Thanks again and see you next year. 😊🙂
Terrific hotel. Rooms are very nice, food is good, pool area is scenic and they play quiet, relaxing music in the background. Only two downsides; botanical garden in back didn't seem too well maintained but maybe it's the wrong season and I'm not aware of it. The other is the hours in the fitness center are somewhat limited and you have to ask for a towel, a cup for water and for someone to turn on the machine you want to use. Depending on which staff member you ask, the sauna and steam room are included in your room rate. Either way, I didn't get to use either one because they weren't turned on. I visited during a quiet time, so it may be different when more people are staying there.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM