of TripAdvisor Travelers recommend this hotel
"Amazing Relaxed Stay"
What a great experience. Smiles and service all around us. Great room! Great Restaurants. Carlos the bartender was splendid and fun. Rocio at the front desk was more than helpful and patient and such a smile. Our server in The Steak House SH JD was so fun. He made our dinner outing so worth it and the meal was amazing. We will be back and we thank The San Luis Family for a much needed amazing experience.
"I think I'm in Heaven"
Somebody pinch me. Actually, don't pinch me- I don't wanna wake from this dream. I think I found heaven on a resort. Everything I imagined, but more than I expected. A dominant structure, hard to miss -Located along the seawall. Something like a mansion on the beach. Looks like the beginning to a beautiful movie. My only regret was Having to cut my staycation 2 days short and missing out on my extra days... which is more reason to plan to return! -) I was totally taken aback- breathless at the rooms, the service, the real estate, the location, the amenities, the service upon check in and check out, even the valet service provided exceptional service. I'd recommend for a staycation, but you'd be selling yourself short of you stayed anything less than three days here. Definitely going back on my list so that I can experience the full three days next time. Relaxing resort with promising tranquility. Best for a romantic getaway, a couples retreat, a girls trip - wedding party reception, and more...
This hotel was GREAT! The facilities were spectacular, the rooms were spectacular, and the location is the best I have seen so far! I know the statements above are in stark contrast to how I rated it overall. Let me explain. On one of the nights I was there, a person vandalized 9 vehicles in their parking lot (mine being one). Understandably this was a huge inconvenience to deal with while on vacation. The biggest complaint is how everything was handled with the incident. First, they HAVE security! Where were they when all of this was happening I have NO idea. Second, only paying customers can park in their parking lot and there are NO signs that relieve them of the liability. I was very patient and was expecting them to at least offer to cover the deductible on the damage done (2 windows were broken out and had to be replaced). They REFUSE to assume their liability and have made no attempt to make it right. I will never stay at this hotel again. I would warn others to take this following statement as a warning before staying here. Everything is good until they take your money and then you are ON YOUR OWN!
"Beautiful Hotel BUT>>>>"
We stayed at this beautiful hotel on Jan 1st for a cruise we took out of Galveston. Only 2 complaints one is with your cleaning staff. We came back to our room about 10:30-10:45 pm and noticed the room right next door had a cleaning cart in front of the door. I am not sure why at that time of night a room was being cleaned but she was so loud and disrespectful of others. She had the dead bolt lock arm in the door so the door would not lock so every time she entered or left the room. She slammed that door about 25 times and also was on her phone yelling at who ever was on the other end. This went on for about a half hour as we are in bed my husband was so frustrated and angry but did not want to be a jerk and ask her to please keep it down finally at his breaking point one final slam of the door she left, this was around 11:30. 2nd issue is the shuttle service that is listed on your website that you offer but this is not in fact true. We inquired about the shuttle service after we checked in and were told that it is actually through the hotel next door. When a call was made for us they were to busy to help at that time so off we went. Tried again that night same thing. The next morning low and behold no spots left on the shuttle till late afternoon. Your bell service outside was super helpful and were able to finally get a taxi to pick us up after being outside for an hour waiting. On another note, the rooms are fantastic the view was amazing overlooking the pool and ocean with a balcony! Beds super comfortable the space in the room was unbelievable! The bathrooms had a beautiful walk in shower stall as well as double sinks one for each of us! So everything about this hotel was great but those 2 things really soured the experience.
"Best Hotel in Galveston!"
My husband and I come to Galveston several times a year and have stayed in all of the nicest hotels. But every year on my birthday, there's no question where we stay; The San Luis Resort can't be beat!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM