Avoid the Scotsman Hotel. One star is too good for it, I would give it 0 if I could. I arrived in Edinburgh on a family vacation; it is one that we had been looking forward to for a long time. Unfortunately the excitement ended at the Scotsman Hotel, I will never understand how this hotel has 4 stars or positive reviews. When we arrived at the hotel we were told that we had received and upgrade on our room. This was exciting news and we left happy for our room, but once we saw it the smiles faded. It was a two-story room with a very awkward layout and was very dingy. The upstairs where the bed was had a single window and was extremely dark and claustrophobic. We felt as though we were staying in someone’s attic. The room was 801. You do NOT want this room! I wish I had taken photos to post, I was too upset with the room to think about taking pictures to post at the time. We went downstairs to talk to reception about getting another room. We were told that it was the only room left, everyone had checked in and that they couldn’t do anything for us that day. Even after explaining that my mom was claustrophobic and couldn’t sleep in that room they still did nothing. In the end we went to another hotel. We contacted Expedia about getting our money back from the Scotsman Hotel and they had to talk to the hotel about getting our money back. In the end the manager Eve told Expedia that we had just walked out without talking to them. This was a flat out lie. We went back over to talk to Eve about the situation. She was very inhospitable and antagonistic. What could have been a civil conversation turned into an argument that went in circles. She didn’t listen to a word we said or even what her employee said to her about what had happened. Dealing with Eve was a nightmare that would put a damper on anyone’s vacation. I will never understand how she could be in the hospitality business. Save yourself the nightmare and stay at a different hotel.
"Mums 70th Birthday "
Fantastic hotel Easy check in with very friendly and helpful staff - Beautiful room fully stocked mini bar and reasonable prices too (for a 4star) - beds very comfy and pillows fluffy yet firm. Everything you could possibly need is in the room. Breakfast was so tasty I have a full Scottish and mum had a fresh grapefruit followed by kippers (the best she's ever had and she's very fussy). The bar within the hotel was nice and relaxing with a good range of cocktails and whiskey. We rang room service for milk and it took the time for the kettle to boil for it to be at the door. I've included some lovely pictures. I wholeheartedly recommend this hotel.
"Very friendly staff and an enjoyable stay"
Stayed for 3 nights in room 601, room was very warm despite no heating on but not really a problem as we just left the window open. Hotel staff were very friendly, helpful & knowledgeable especially with what sights to see and how to get there. Yes, the spa & restaurant is no longer open but there are so many places to eat at, at no more than usual priced restaurants, it really wasn't an issue for us. The breakfasts on offer were very good, anything not there was cooked on the spot and wasn't any trouble for the staff. Was overall a very nice hotel, well kept and our room was cleaned daily. I noted some visitors have said about the toilets taking long time to fill up, yes they did, but is that really a problem' Closed the bathroom door, no problem no noise! Does say free wifi, couldn't get wifi in our room at all but worked everywhere else around the hotel, so wasn't too much of a problem.
"Perfect location and Great breakfast"
We spent 3 nights at the Scotsman and found the hotel to be in a perfect location, right near the train station. Our room was comfortable and had lots of nice amenities. The only downside was the internet was not strong and we sometimes had trouble getting online. The breakfast was great and the service was excellent. The staff was very helpful in setting up a tour to the Highlands.
"We shall not return to this hotel"
The Scotsman hotel does not achieve its star rating and I would rate it at about 2 star. The staff are pleasant and try to be helpful but are not very efficient . The bedroom was very much below standard, having no temperature control ,some of the lights did not work and the handle fell off the bathroom door. Meals are down market and the buffet breakfast was very poor and not much left by 9 am. On the credit side -- the location is great
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM