"Fantastic location and helpful staff"
The hotel is lovely! The staff were very helpful and accommodating; even replying promptly to my emails prior to my stay. We arrived early(hours prior to our check in time) and the cleaning staff were notified to put our room on a priority so we could get in early...and we did! It was wonderful to have time to rest after our overnight flight. The reception staff helped with tours, restaurant reservations, even printing out our return boarding passes. Breakfast was delicious,filling and varied. We had afternoon tea one day and enjoyed it too. I have no complaints, only compliments. The room was large with excellent views. My husband and I are used to a king bed since he's such a big guy but the double fit us comfortably. We walked everywhere and took the tram to and from the airport--very easy to navigate. Overall great birthday trip. We would definitely stay again.
Lovely hotel, basic room was absolutely massive, lovely bed too. Pleasant staff and quite a good location. Loved the extras in the room such as the monopoly themed table! Breakfast was also really good. Would definitely recommend.
Fantastic experience in a great city. The room was spacious, staff helpful & courteous. The highlight of our stay was a real quality breakfast. Mr.Nair, the GM was friendly & a great host. Thanks to the team for a memorable stay. Jose Joseph & family Kuwait
"Old hotel, very nice location, large rooms, great breakfast and breakfast room"
Elderly centrally located hotel with friendly staff. Large room, decently quiet.The breakfast buffet was nice and the room which breakfast was served in quite grand. This room is also the lunch, dinner and late night drink place. Very short walk to the Castle. Approx 200 m to "The mile" and the dame to the centralstation. Add 100m and you are in the main street with the fancy shops. The hotel also has a spa and a free pool, sauna, steem bath. The pool is ok to swim a few lengths in and enough for kids to have a bit of quiet fun - this is a spa area.
"Very disappointed with the rooms"
When I stay at a 4-5 star hotel I expect the rooms to be of the same category. The hotel location is amazing in terms of being so close to the shopping and action. The staff especially an honourable mention to the General Manager Kannan Nair offered excellent customer service and care and the breakfast was outstanding but where this hotel falls very short is the quality of the rooms. Also the free wifi doesn't work properly in the rooms. They are in very desperate need of a refurbishment. Dark, dingy, with very old furniture. Such a shame. It is under new management so hopefully they will re due the rooms ASAP. Would not stay here again until the room renovations have been done. Tip: Find another hotel unless you don't care about the state of the rooms.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM