of TripAdvisor Travelers recommend this hotel
"A word of warning!"
Whilst the hotel is ok whatever you do don't use a debit card here! I used mine for the deposit payment when checking in and then they took payment again when I left, it is now over a month and I have not been reimbursed for the initial holding payment. So the relaxing break I booked in order to de stress has caused me more stress than I was in before. I have phoned several times and been told they would get onto their bank about this but no joy so far. Incidentally if you ask to speak to the manager the person you are talking to claims to be the manager....male or female! It is now in the hands of my bank and also Booking.com, who I booked it with....hopefully one of them will be able to sort this out for me.
We stayed in The Scotsman in November 2016 following our wedding - we had stayed there three years previously on our first weekend away so were keen to return for this special occasion. The location is amazing - we were able to walk to everything we wanted to do and see and it was also incredibly easy to get to and from the station. The reception staff were not welcoming on our arrival (I would go far as to say "frosty"). On the other hand, Nick, our bell boy, was amazingly friendly and informative. We stayed in an Editor suite, which was a beautiful spacious room with plenty of amenities. We ate in the restaurant on one night as part of the package we had booked - my steak was well cooked and tasty, however, the OH was not overly impressed with his dinner, comparing it to "pub grub" rather than the fine dining we had expected. He took this up with the maitre de', who acknowledged and took on board the comments. We did have some issues on checking out - we had charges included on our final bill (such as dinner and flowers) which were included in the package I had purchased and so we would essentially have been paying twice if I hadn't scrutinised the bill. To be fair to the hotel, the issues were resolved quickly and we left happy. I became aware of the financial problems facing the hotel after we had booked it but I still wanted to stay, however, you do very much get the impression that costs are being cut where possible whilst trying to still charge 5 star prices. I hope the establishment can resolve the issues as soon as possible as it really could be a fantastic hotel.
Hotel is within an easy walk to the miracle mile. Lots of wonderful restaurants and the Castle is very close.Hotel is near the rail service, rooms are roomy and very clean. Very good value, interesting indoor heated pool. Staff is friendly and attentive. history of the property very interesting
"Great hotel, great location"
The Scotsman is in a great location, the bar is friendly and relaxed. The rooms are well proportioned, there are a few areas of maintenance in the rooms required however. The staff at the Scotsman are very friendly and you feel looked after from the moment you arrive until you leave. I will definitely stay here again and would recommend to anyone wanting a great hotel in a great location. We came for the Christmas market, which was really impressive and we had a great weekend.
"Fab staff, relaxed atmosphere in the bar"
I often stop here after work for a glass of wine and the staff without exception are welcoming, friendly and knowledgable. I would like to give a special mention to Danai from Greece who gave me some tips for my next holiday,and also to Bryan (not sure of the spelling sorry!) who always gives me a warm welcome every time I come. Also I would like to mention Deep who is very attentive. Thanks so much guys!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM