"The most amazing birthday ever! "
This property went above and beyond any expectation I could have had! This was the best birthday stay by far. From champagne and a cake surprise in my room. To every staff member greeting me by name and wishing me a happy birthday! They made me feel like their most important guest! Everyone from Brian the car service driver to Yasmeen the sales manager to everyone in between just made the day so incredibly amazing!
"A experience on a other level ! The Top of Miami "
It's for me the best hotel in miami - I feel I come home ! The hotel has a excellent stuff on the beach, pool, restaurant and at the reception - the Sunday brunch is absolutely great - quality of food is according to the five stars !!!
"don't be fooled from the outside"
Luxury at its best. Room was very clean, nicely decorated. Everything you need and more. Outdoor seating area looked stunning especially at night time. Dining was excellent, hard to explain with words. You need to experience it. Nothing comes cheap at this Hotel but its amazing. Now I know why its in the book......leading Hotels of the world.....
"The Service Made Me Want to Tip Everybody"
We recently stayed at The Setai in the towers. So while we did use the main hotel for dining and business services, I cannot really comment about the rooms in the hotel. But what I can say is, that no matter where we went on grounds or what services we accessed, the staff were the friendliest, most helpful, and best trained group I believe I've ever experienced. From the front dest, to concierge, to restaurant staff, to spa, to room service, to housekeeping; everyone we encountered was genuinely working to make us as comfortable and satisfied as humanly possible. I seriously have never enjoyed tipping staff personnel so much at any other placed I stayed. Not that everyone was walking around with their hands out. On the contrary, what made it so enjoyable is that you could tell everyone was trained to do their best for you, and did they ever. As for facilities, we couldn't have been happier with those either. Our room was a very nice two bedroom suite (in the tower as mentioned). It had a beautiful wall of glass leading out to a balcony which held wonderful views of both the beach and downtown Miami. The apartment was nicely furnished, with corner couch, large screen TV, and dining table. There were two very nice bathrooms; one attached to the larger bedroom with king bed, and one shared between the second bedroom and living area. Finally, there was a functional little kitchen with everything you need if you want to stock the refrigerator. Each morning you have available a delicious breakfast buffet which included an omelet bar, fresh meats including Lox, cheeses, breads, pastries, cereals, oatmeal, fruit, etc. You definitely won't go hungry here. We also accessed the restaurant by the boardwalk, and the food was very good there too. My wife enjoyed a session in the spa, and we frequented the fitness club every day with weights, a few machines, and several treadmills. Other amenities included use of the hotel car service when available (including airport drop off), and door to door car rental service. The Setai is very well located on the beach, with the boardwalk directly behind the outdoor restaurants and within walking distance to the Deco area, restaurants, drugstores, shops, and bars. And even though we went during spring break, we were well protected from the major partying and noise that seemed to intrude on other hotels just a few doors away. The pool area was beautiful, with several separate pools surrounded by lounging areas, but we were just too busy to use it. All in all, we left wishing we could have stayed longer. The Setai completely deserves it's excellent reputation based upon our experience. Highly recommend.
"Cream of the crop!"
The property was immaculate, the room was well appointed and sexy. Bathtub at the foot of the bed sexy. Pool area was paradise with different temperature pools and food/beverage was also amazing. Anywhere you go to lay by a pool and the staff offers you sunscreen, water spritzers for your face, frozen grapes and remembers you by name gets a 5/5 with me. Also whenever there was any confusion or request made during my stay the director of rooms personally introduced himself and made sure we were happy. Top notch all the way around. Great couples weekend with family!!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM