"The most luxurious hotel in Miami Beach"
The Setai is without a doubt the most luxurious hotel in Miami Beach. The property is stunning and immaculately kept. We spent most of our time luxuriating by the pool sipping Setai Coladas. The pool and beach attendants were fantastic. They couldn’t have been more attentive. After walking down the beach, I can say that the Setai has the nicest beach lounge chairs and set-up. They’re wooden as opposed to metal/plastic. It’s the little details like this that makes the Setai stand out. The rooms are huge and luxurious. Everything is top-of-the-line like the Aqua di Parma toiletries, the Samsung entertainment system, and the bed with high thread count linens—even the Icelandic bottled water. I especially enjoyed the rainfall shower. I would like to specifically mention the bell hops, the people working the front door, and the courtesy car driver—all could not have done enough to make our stay special. The wait staff at the bar and lounge areas were also fabulous. The hotel has an excellent cocktail/drink menu. My favorite was the Chili Passion Martini. The perfect combination of sweet and spicy. When we stayed here three year ago, everything was flawless. Unfortunately, this time around we had one bad experience that really stuck with us. The service in the restaurant at breakfast was horrible. One morning it was especially bad. It took a good 10-15 minutes to get menus and water. As the meal progressed, drink refills were never offered. I had to get up out of my chair, grab a pitcher of water, and refill my own glass. Yes, poor service is not life or death, but that’s beside the point. For over $900/ night (exclusive of breakfast) at a 5-star hotel and for a breakfast buffet that costs $44/ person, this lack of service is really unacceptable. When my husband went to complain to the manager (for the second time), our meal was comped, but no apology was offered. When we went to settle the hotel bill at the end of our trip, the breakfast was still on there. While I felt that this was a little tacky, the excellent front desk staff did remove the charge without batting an eyelash. Regardless, I would have much rather have paid for the meal and have had a positive dining experience. One does not stay at the Setai to save money! I don’t mean to accentuate on the negative, but one bad experience does leave a strong impression on what was otherwise an overly positive stay. Despite the experience at breakfast, I still gave the Setai a 5-star rating. The Setai deserves to be rated 5 stars because it is a true 5-star hotel. Even the best hotels in the world might have a miss once and a while. We would absolutely stay at the Setai again. The service (other than at breakfast), the property, and hotel amenities were absolutely exquisite. We will never travel to South Beach unless we’re staying at the Setai.
"When Zen meets greatness!"
The only problem with this hotel, it's the last night when you know you have to check next morning and leave, I always extend one more night! Love everything about this hotel, Happy hour at its best, and of course super clean, comfortable, excellent amenities and toiletries, the Spa oh my love it can't wait to go back!!!
The hotel was luxury all the way. There were NO improvements to be made. From TO to BOTTOM the hotel was flawless. The room was incredible. The shower pressure was like no other. The room was beautifully appointed. The breakfast buffet in the morning was second to none in our travels. The person that made this dining experience so wonderful was Armando Carcani. What a gentleman. We watched him interact with the other guests. He is excellence personified! We watched him interact with the other guests. He makes each person feel as if they are they only concern of his, that their comfort and enjoyment of the Setai is his utmost priority. What a fine representation of the standard the Setai sets, that make it one of the top hotels in the USA. Because of this kind of care that Mr. Carcani gives, we look forward to being return guests!
Did you ever hear of the place that everything is just Bliss ' It as a name .... The Setai..... from the time you arrive and are greeted with huge smiles and perfect service you know you are in a special hotel. The rooms are spacious and the detail is perfection ...down to the bed and your ability to sleep the deepest sleep and wake refreshed ..... Breakfast ' You want for nothing and the display of offerings is kept full and plentiful by yet again happy and smiling staff...... beyond great service the hotel design simply calms you at every turn and you find yourself constantly stopping to admire the many little touches of design everywhere ..........
"Perhaps the best hotel in the world"
I have stayed at many famous hotels in USA, Asia and Europe. This is the best. The breakfast buffet was unbelievably good. Service impeccable, Three pools cool, medium and warm. Great beach. You will love it. Free fast internet. Bring $$$, the residential suite was 2K a night.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM