of TripAdvisor Travelers recommend this hotel
Can I first start by saying that I love the Shangri-La the brand any time I've stayed in at the Shangri-La hotels I always do you club lounge and it is absolutely amazing we were in Singapore in July and stayed in the horizon Shangri-La and I have to say it's one of the best hotels I've ever stayed in . Shangri-La Beijing The club lounge area is really nice the main problem is the language barrier the staff could not understand what we were saying , you might say I can't speak Chinese which is true however there were an awful lot of western people in the hotel and I would assume that they would have some people with level of understandable English Not just please thank you enjoy your day , One of the perks is champagne and wine during the day we asked for a glass of champagne on more than one occasion and we were given flat Prosecco , if it says champagne on the information letter you are given they should supply you champagne , we were staying in October one of the reasons we were staying is it was my birthday no On the morning of my birthday there was no reference to it I even received an email from the Singapore Shangri-La wishing me a happy day it was very disappointing and not the standard that I would expect from Shangri-La , cocktail evening we asked for a cocktail and were told that you could only have one of two cocktails that they were doing that evening there is a cocktail list However they were not willing to make you one , We all stay in hotels for various reasons, on this occasion we had been in China to do a Viking river cruise and we tagged three days on to the end of our trip we had previously stayed in the Ritz-Carlton in the financial district in Beijing which was absolutely amazing please see separate review , I was so looking forward to getting over to the Shangri-La because of previous experiences that we'd had I was disappointed felt let down and did not enjoy my time there .
"Better speak Chinese"
It is amazing with the amount of English speaking people that tour China it is very tough to find anyone who speaks or understands English. I wanted ice no one understood what ice was. I had to get my phone out and go to google to English/Chinese translations and then they said ok. They had to deliver it to my room, I couldn't go get it on my own. Ice is a rare commodity is China and so are "cold" drinks. Everything is served a touch above room temp by like 5 degrees. The breakfast buffet on the other hand was outstanding, very Westernized.
"Either they have language problem...."
No five star service....In room minibar close . When.I told I will pay my bill in check out...that was no five star manner....It is ordinary stay place....nothing special. .Please improve five star international standard
"Doesn't bear the Shangri-La name quite well"
The room is fine, nothing much to complaint as we know this is not a new property. But my disappointment start to appear on my first breakfast. The food is fine, though they could do better, but the service (although not that horrible) doesn't represent the Shangri-La quality. The way they serve you will be more or less the same kind of service you could expect from a street restaurant. I'm not sure if this part of the culture where people are more straight forward, or maybe just the staffs having their bad day. No sense of hospitality was present. Maybe you can do a better training for your staff as I believe most of luxury hotel guests won't be happy to see frown faces from the staff.
What an amazing hotel in the Shangri-La company!!! I was here for three night with my friend on this occasion and will make sure I return when I am next in Beijing. Each aspect of the hotel was clean, friendly and had impeccable service... A must in China!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM