"Very Nice Hotel"
The hotel is very nice. It is centrally located to everything in Dublin. The hotel staff was great and very accommodating. Several bus stops are right down the street of the hotel. We used a hop on hop off tour bus that takes you around to all of the spots in Dublin, a good way to get around town. If we come back to Dublin we will stay there again.
"Beautiful hotel with lackluster customer service"
The hotel is beautiful and within walking distance to shops and pubs. The rooms are pretty, but the daily cleaning could be better with the wiping down of bathroom surface areas. The restaurants within the hotel are adequate, but service is slow and not very friendly. The front desk staff needs work, it took almost a half hour to check-in and after a long flight, one just wants to get bags to the room. Additionally, a heads up on how to turn the lights on would have been appreciated. Overall, pretty hotel in good location, but lacked 5 star customer service. This is the first time I've written a review and I travel extensively for work and pleasure, so found this to be just an ok hotel experience. Ireland and its people, however, get 5 stars!!
I am passionate about eighteenth century cities and my wife is from Mexico City and a huge fan of hurling Dublin we thought would be ideal for a break. Arrived early from East coast and were thrilled to be met by the sprightly General manager - a kerryman with a twinkle in his eye. He insisted we join him for a tequila in the horseshoe bar even though it was only 10am as he regaled us with his stories of working in Tijuana. The Irish constitution was written on site in 1922. Bram Stoker was a regular. Graham Green wrote the end it the affair here Ask for the salmon of knowledge afternoon tea where you get a scone shaped like new grange.
"Top class hotel "
We were treated like royalty from the moment we stepped out of our car. The friendliness we encountered throughout the hotel was superb. The room was freshly renovated and so classy & luxourious. The staff in the shelbourne are the best we have ever encountered in a hotel, we have stayed in many Irish 5 star hotels but none have compared to our experience here. The friendly, efficient & top class service ensured we had such a special & memorable first wedding anniversary. They really went above and beyond to ensure that our stay was extra special especially for that special occasion. It lived up to our expectations and so much more. Little touches like the friendly smiles & greetings from All staff, the efficient bar staff. We could not speak more highly of our waiter in the saddle room. We had the most perfect romantic booth, it was the most cosy, private meal we have ever had. He really made our anniversary meal so special by his friendly manner. The sweet celebratory gift sent to our room was the sweetest gesture. We really had the most perfect first anniversary thanks to the Shelbourne. The hotel is so charming. You won't be disaapointed.
"The Shelbourne Hotel"
This was my 6th stay at The Shelbourne Hotel and it was perfect as usual. The service was impeccable. I hosted a family lunch in the Saddle Room and the service was 10 out of 10. I would definitely do this again and can recommend The Shelbourne events service to everyone. My relatives were impressed and so was I. Looking forward to the next time.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM