"A lovely hotel in Dublin across from St. Stephen's Green"
All in all it was a lovely hotel....the lobby very attractive and our room extremely comfortable and well appointed. The Bar 27/Tea room gives the feeling of stepping into a gone by era! Lovely room. Did not eat at the hotel as we only had one night before flying out early in the morning. The staff in general was most accommodating but was totally tarnished by the early morning crew that was on duty when we needed to get going quickly and get to the airport at 7:00 a.m. The afternoon before, we asked for our car to be brought around at 5:30 a.m. sharp! We called at 4:30 am for the bellman to be at our room at 5:10.....had to call three times and they did not come until 5:30. I went down to check on the car while my friend went to check out! Car not there...bags out on sidewalk.....then bellman asked where the car was'' I said....that is your job! Not mine....so he grabbed bag cart and disappeared....and didn't come back for 5 more minutes...with the car...then had to go get our bags again...! All in all...did not get on the road until 5:45.
We loved the location & my hubby is a lifetime Platinum member so we had free wifi & also free breakfasts. Lots of Americans stay especially before their cruises. We also used our points so it was a win win thing for us. There are many boutique hotels I. The area that looked very nice plus we enjoyed staying at a VRBO when we first arrived which was near park Guell.. loved shopping in the grocery stores plus found a great place for purchasing good wine plus wonderful calamari & chicken cordon blue..
This hotel was built in 1824 and has it all - restaurant, bar, lounge, fitness center, complimentary Wi-fi access. Rooms are large. Bed comfortable. Staff helpful. Turn down service was spotty. Well located so that you can walk to many of the sites. The place to stay on St Stephen's Green.
"Well below expectations"
I hadn't been to Dublin for nearly 20 years so decided to splash out on the best for this family weekend. Paid UKD 774 for ONE night for 2 rooms without breakfast so expected something special. The location is great and the staff well trained and pleasant enough. The rooms are pretty much standard Marriott. A little old fashioned but practical and comfortable - but just a Marriott - usually available elsewhere for less than half the cost of this one However we were all pretty shocked not to mention disappointed to find that instead of the "magnificent views" touted in the marketing, both my rooms looked out on a back alley dominated by an awful 1970's concrete building a few feet from my window and towering above us. Even worse all of the hotel wheelie bins for garbage were directly below us and completed the "magnificent views" To compound the dreadful view, there appears to be an exhaust extractor fan in the alley, which I think is from the laundry, and which roars all day and all night loud enough in the room to disturb your sleep. BEWARE. there are many rooms overlooking this alley and the staff are well aware of the issues so I guess they get a pretty constant stream of disappointed guests. They certainly seem to be pretty well practiced at fending off these complaints and doing very little about it. After escalating my complaint to front office manager level (which took about 90 minutes of my weekend) they moved my daughters from the room adjacent to our- to a room on another floor on the other side of the building overlooking a marginally better central roof-space used to store excess equipment, but were "unable" to move my wife and I. hardly the family holiday we had planned. As compensation the manager offered us 200 pounds which was about half the cost of our one room - so with no other option I accepted - since it was about 6.30 pm and I wanted to go out for the evening. subsequently they telephoned to say that they were unable to pay us the 200 pounds because we booked with Expedia and instead they would gift me 10,000 Marriott rewards. putting aside the fact that these have a lot less flexibility than the cash, and cost the hotel a lot less than their face value, 10,000 rewards gets you one QUARTER of a room night in the Shelbourne. So they more than halved the compensation that they had offered and I had accepted. Nice trick eh' My advice is DO NOT stay at this hotel. It is very overpriced and is trading on its past reputation. Stay elsewhere and if you want to see the Shelbourne - just go visit the horseshoe bar for a drink and the old money vibe- or take tea in its famous lounge.
"Very nice, expensive, and well situated hotel!"
This is, probably, the best hotel in Dublin. It is placed in a fantastic position, in front a beautiful park, near the shopping area, fantastic night life. Rooms are not big, but very well decorated, very nice bathrooms, very good overall impression. Breakfast was a disappointment, beautiful place, substandard service and food quality. This hotel has one of the nicest concierge service I have saw around the world!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM