"Not 5 Star Service"
Stayed one Saturday night recently. Room was nice, but, service very poor. Had to ring twice for room service and had to queue the next morning to get into the restaurant for breakfast; where we had to ask three times for a pot of tea!!
The location of this hotel is excellent, within a few minutes walking distance to all the shops and nice bars..It's a beautiful historic building and you can feel the history inside. Initially we had a small problem with the booking and Pamela promptly took care of us in a impeccable manner. From the moment we arrived the service was superior. We found all the staff incredible, very friendly and helpful. The food was amazing with lots of choice. We would absolutely return and would not hesitate to recommend it to others.
I stayed at the Shelbourne when I first arrived for a night and the night before I left Dublin to come home. Prior to my arrival, I emailed them to ask for an early check in. Aer Lingus - Great Airline by the way, had an early arrival and my wife and I arrived in Dublin just before 830 am. Once we got through customs we were off to the Shelbourne. When we arrived we were greeted by a friendly team of employees looking to assist in our every need. They gave us our early check in and off we went to our room. The hotel is considered a major attraction for the people that check in. They include current and former dignitaries as well as Rugby and Football teams. The Shelbourne is glamour and sits right across the street from St. Stephens Green. Furthermore they are within walking distance of Grafton Street (3 short blocks), Trinity College (6 blocks) and a hosts of pubs and restaurants. I highly recommend The Shelbourne as I enjoyed both visits, the comfort of their rooms, the breakfast in the morning and the fact they are so close to everything in Dublin. Please note that the airport is about 9 miles from the hotel and it costs about 35 Euros for a taxi. The Bus line from the Airport does make a stop near the hotel (2 or 3 blocks) -7Euros, and the hotel does offer Valet parking for 29 euros for the day. The valet is open 24hours a day and they will have your car waiting. Thank you Shelbourne!
Just back from the Shelbourne, can't say enough about the place. Staff are fantastic, accommodation although small is beautifully presented, breakfast was magnificent, the whole experience was really really pleasant and worthwhile, I'll definitely be back!
Myself and my partner went to Afternoon Tea recently and the hotel is stunning; beautiful Christmas trees and wreaths, lots of staff, the atmosphere was amazing. We had the festive afternoon tea and the staff did everything perfectly and were lovely, especially Teodora. We enjoyed everything from the teas, the rose champagne, the piano being played beautifully in the corner and the food. No one rushed us and I had a lovely Amaretto sour in the bar afterwards, I will definitely be back, great relaxing day. Thank you.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM