of TripAdvisor Travelers recommend this hotel
"Excellent Club Lounge, staff service"
We visited this hotel for the first time in about 12 years. It is now even better than we remembered. There appears to be a quite high staff to guest ratio which is quite rare these days if true. We were extremely impressed by the attitude and enthusiasm of the staff in the Club Lounge. Of course the food was wonderful. But it was the level of personalised service which impressed us the most. Excellent and well done.
"Worthy 5 star hotel"
The Shilla's reputation precedes your visit and the service and facilities are exceptional. There is still a range within good five star hotels but the Shilla deserves its place within this. From being greeted everyday, reception and the pure number of staff everywhere it is a lovely experience. We were there during school holidays and it was busy, not just with guests but many locals who visit for the day, especially the outdoor pool which is full of families and young children. Interestingly hotel guests cannot use this facility (even for a late night drink) without a $50 surcharge. The executive level is outstanding and worth the upgrade including what could count for a full meal all day including basic alcohol. With the amazing views of Seoul the danger is one may not ever leave. The gym facilities are great, the rooms functional but clean. The beds were a little soft for my liking but everything else was good. The one fail for Shilla is at night. The bar downstairs really lacks atmosphere and we felt sorry for the musicians playing there. One Thursday night it closed at 10pm which was strange. It seeks a Park Hyatt Tokyo vibe but really feels like a lobby bar. For such a great hotel a bar at the upper levels with more excitement would make sense. Everything else was outstanding.
"The best facilities but The worst cleaness"
It's very famous hotel in korea operated by Samsung. It had very good facilities and amenities living up to its reputation. However, There were lipstick stains on coffee cup and lots of dust in the drawer. I asked to change the cup but I had to wait too long time. That is what i rated like this.
"Large, exclusive, luxurious"
Luxurious hotel with mega shopping on the premises. People are coached here just to shop at the duty free mall. Imagine doing all your shopping stuff and taking back to your hotel room which is on the same premises. Then just relax with coctails by the pool.
"Extraordinary lounge "
The hotel holds well it's five star level but the executive lounge is something else! It is big but still gives a familiar feeling. Professional staff! The food at cocktail hour is sufficient for dinner! Hotel location nice walking distance to Seoul Tower. Convenient shuttle bus services to different parts of town!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 AM , Check-out: 12:00 PM