The Shilla Seoul is located in Seoul's Chung-Gu neighborhood, close to National Theater of Korea, Dongdaemun Market, and Gyeongbok Palace. Nearby points of interest also include National Museum of Korea and N Seoul Tower.
The Shilla Seoul's restaurant serves breakfast, lunch, and dinner. A bar/lounge is open for drinks. Room service is available 24 hours a day. The hotel serves Buffet breakfasts (surcharges apply). Recreational amenities include an outdoor pool, an indoor pool, a children's pool, a health club, and a sauna. The property's full-service health spa has body treatments, massage/treatment rooms, and beauty services. This 5-star property has a business center and offers a meeting/conference room, secretarial services, and limo/town car service. This Seoul property has event space consisting of banquet facilities, a ballroom, and exhibit space. The property offers a roundtrip airport shuttle (surcharge). Wedding services, concierge services, translation services, and tour assistance are available. Complimentary guest parking is limited, and available on a first-come, first-served basis. Additional property amenities include a coffee shop/café, a fitness facility, and barbecue grills. The property has designated areas for smoking.
465 air-conditioned guestrooms at The Shilla Seoul feature minibars and complimentary bottled water. Accommodations offer city or mountain views. Beds come with premium bedding. Bathrooms feature makeup/shaving mirrors, bathrobes, slippers, and complimentary toiletries. Wired high-speed Internet access is available for a surcharge. In addition to desks and complimentary newspapers, guestrooms offer multi-line phones with voice mail. Televisions have premium satellite channels and pay movies. Also included are safes and electronic check-out. Guests may request in-room massages, irons/ironing boards, and wake-up calls. A nightly turndown service is offered and housekeeping is available daily.
of TripAdvisor Travelers recommend this hotel
"Outdoor pool is great if you don't intend to swim"
This review is for the outdoor pool only, which is highly profiled on the website and in ads tempting families for staycations. The hotel itself is amazing and the staff bend over backwards to make you feel comfortable. The outdoor pool though is like entering another world, bent on trying to squash people who actually want to swim. We were given infractions every hour. (1) Kids under 140 cm who can swim will hate it here. My daughter is 135 cm, is on a swim team, and swims laps better and faster than me. She was made to wear a life vest. (2) She jumped into the pool once and was immediately scolded, saying that her jump (she is 45 lbs) would "lower the water level of the pool." (3) The pool was empty but my husband and son were told not to throw a small foam ball because it would hit someone. (4) The pool was empty but a man who was lightly throwing his daughter in the air so she could splash back into his arms was told not to because it was dangerous. (5) I had a small washcloth that my daughter dipped into the hot tub and we were told not to do it because it would change the water composition. (6) A lady had a bit of suntan lotion still on her nose and was told to come out and rub it down before going back into the pool. (7) A child stumbled outside the pool, and was immediately accosted by lifeguards who asked the parent if the child had broken anything or got a cut because if so, he couldn't go back in. (8) A man in the pool asked his wife for a sip of water and he was immediately accosted and told he couldn't drink in the pool. (9) A child at the edge of the kiddie pool had a toy plastic cup and was told she couldn't use it because it was dangerous. (10) A boy who was at least a head taller than 140cm and was standing in the pool with his parents with his shoulders and head completely visible was told to come out and get measured. Moreover, because all these "infractions" were spaced over the day, and there were a zillion "lifeguards" and attendees just waiting to "catch someone," it was the most non-relaxing day and lots of families including ours left. Again, the hotel itself is amazing. But to set expectations, they should just say the pool is for adults only.
"Superb Seoul Service"
The Shilla is an old hotel; I had stayed there on my first visit to Seoul over 20 years ago and in early September I was there for three nights for a wedding. The hotel has been recently refurbished and the rooms are very well appointed. It's great to note that in the best hotels, I didn't have to worry about electrical adapters as they have multi-type power sockets. What makes or breaks a luxury hotel however, is the standard of service. This is where the Shilla impressed me. Every request was dealt with promptly and the staff at the f&b outlets were always willing to please. In parts of Asia, getting hotel staff to understand English can sometimes be a problem, but not here. The wedding reception in the garden and open courtyard of the annexe went smoothly, the food was served hot for over 500 guests and every detail was taken care of. The hotel is not near a shopping area or even offices but was convenient enough to cross the river to Gangnam district without too much traffic. I would highly recommend the Shilla to travellers who like bigger hotels with all the facilities and are not pressed for time.
"Five Star Service"
I stayed at the Shilla Seoul for around 5 nights over July/ August 2016. As far as hotels go it really was spectacular - from the impressive crystal hanging in the reception, the architectural splendour of the other buildings in the complex and my room was extremely comfortable. The bedding was good, and I especially like the bath tub which looked out through a glass partition so you could (if you kept the blinds up) sit and soak whilst admiring the view through the windows. The staff were attentive and extremely helpful. My own criticism would be the prices for extras - particularly the in-house dining prices - even for the most basic dish it was breathtakingly expensive. It was also a little disappointing that unless you paid extra for a different tier of room - you could not use the outside facilities - it is a little irksome in a heat wave to see an outdoor pool and sun lounger area and not be able to use it for less than US$100 per day, particularly when room charges are around GB£300 odd per night.
"Baller Business Hotel But Dinning Is Overpriced "
Amazing hotel, truly 5 star and the service, room and overall facility was exceptional. Staff was just amazing and courteous and just really good people. The gym, golf and sporting facilities were well maintained and affordable/free though the outdoor pool which looked spectacular was an additional cost. The room was beautiful and very well organized and put together. Bed was nice as was the shower and tub. Great views of the city and park. Here comes the downside and it's only a downside if cost is a concern to you. The restaurants, buffet, bar were prohibitively high in cost. For example, a coffee in the lobby (which was beautiful BTW) was $18k Won. Only $9k won if you take it to go but common, just unreasonable high. Same goes for the buffet. $60k won for breakfast. Given that I wasn't on a business trip, it was just kind of lame as had to travel off site for food cause just couldn't come to terms with paying $60k won for breakfast, even if it's amazing and I'm sure it is. So at the end of the day, baller hotel and deserves all 5 stars but unless your their on business or cost of goods isn't a concern, wouldn't recommend it and I was their on personal leisure and the dining was just super super expensive so 4 stars on this review. Good luck!
"Good Hotel forBusiness"
stayed for business. Clean and bright rooms - no hassle rooms. hardly used any services though - so can't comment much. Breakfast was good - even for vegetarin had a few dishes - which was a bit surprising given Korea! location is great - middle of city. And just across the very busy Shilla DFS.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 AM , Check-out: 12:00 PM