of TripAdvisor Travelers recommend this hotel
"Outdated, but extraordinary"
Shilla serves exquisite service. All the crews and staffs were super smiley. They were really helpful in need. But some rooms and facilities were outdated, and needed renovation. All in all, best hotel in Seoul I bet.
"Good place to stay"
The hotel is excellent. Nice workers, nice/clean rooms, excellent breakfast. However, it is a bit difficult to be reached by public transportations. Therefore, a taxi or a rented car may be required. Overall, the hotel was great!
"Well appointed, great service"
Very nice hotel with high end service and every detail taken care of.Goodfor business as well as leisure. Lots of tour buses from Asia on shopping trips but hotel accommodated tours and business guests easily. Only negative is the prices of the food and beverage. $30+ for a decent glass of wine, $25 for a sandwich etc.
"Perfect as always........"
A faultless stay once again ! The Shilla offers the perfect hotel experience. From the calmness of the main lobby, to the exemplary service, to the upmarket restaurants and bar, I have never experienced better. The surrounding area caters well for walking or jogging but there is little to see of general interest. That said, taxi are inexpensive so it's easy to journey around Seoul from this great hotel.
"Very Nice Property and restaurant, poor service recovery"
I personally like this hotel very much, especially the hotel decor and restaurant that impressed me the most. However, my husband was very upset about the service. We experienced three issued within 2 days: 1) Reservation details incorrect - we made the reservation for 2 ppl, but turned out only 1 ppl in the booking. Upon check in, reception updated the record. 2) Embarrassment during breakfast time - Since the reservation details was incorrect, restaurant has only got the information of rate inclusive of 1 breakfast, instead of 2 pax. My husband and I were waiting outside the restaurant for more than 10 minutes for verification. For a 5 star luxury hotel, you should invite the guests to seat down first, when you need sometime for the verification. 3) An irritating noise from the pipes in bathroom woke me up at mid-night after a long day out. Housekeeping took more than 30 mins to fix the issue... the noise hurts my ear... At the end, they found out is the water pressure issue. Upon check out, no one intend to apologize and ask for our satisfactions. No one tried to provide any service recovery. This was very disappointing. Understand this was a complimentary 2-night stay, I believe it would be a great opportunities for us to experience the hospitality in Shilla Hotel, so that we are able to recommend it to our guests (P.s Both myself and my husband works in Tourism Industry.) Despite all the above unfortunate experience, I would still consider to recommend this hotel. The hotel itself is just fabulous. Most of the hotel staffs are very helpful. But I sincerely hope that my feedback would raise the management concern to offer a better service recovery training for the operation team.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 AM , Check-out: 12:00 PM