of TripAdvisor Travelers recommend this hotel
"Weekend away shopping"
Lovely hotel set overlooking the bay, very impressive looking hotel, great staff too, lovely warm welcome and very professional. Huge and very nice buffet breakfast with wide choice of items, again staff very nice. Nice spacey and very well equipped room, room service was great, fast, friendly staff and nice choice of rom service menu. We felt the only thing that let the hotel down was the pool/spa, was very dated and in need of refurb, let the hotel down as the rest of the hotel, room, reception and restaurant etc were all very good and would state again. We both had a great time. Oh and don't forget that the hotel charge £15 a night for parking! Bit high and was not happy that this was not said until after I made the booking and paid!
"Poor value for money / overpriced"
Rooms were nothing more than average , windows were filthy and the carpets very stained , I stayed in a junior suite. When in the bar after spending over £90 I asked if there was any chocolate cake available, was told yes and a rectangle as big as my little finger turned up with a bill for £22.99, definitely better value for money in other hotels in the area !
The hotel was very nice. Bedroom very spacious. It was very expensive to drink and eat in the hotel. Example for 2 large wines and 2 pints of larger it was £30.We did not stay in after this to eat or drink. Staff where friendly. Lots of places close by to eat and drink.
Booked the junior suite for my partner as a surprise birthday treat. We arrived earlier to use the spa facilities before checking in. The reception staff were fabulous and very helpful and friendly which was great to see. The spa is nice but is in need of some TLC. I've been to nicer places. The temperature in the pool is tepid but good to cool down in after being in the sauna. Complimentary drinks upstairs is a great touch. The spa is connected to the hotel but it's not well signposted and we couldn't find anyone to ask for directions so we actually ended up getting dressed and going back out main reception which was a shame. It was a cloudy rainy day but I'm sure on a sunny day, there are amazing views from the spa across the bay. When we got to our suite, we were blown away, amazing views even on the rainy day! Spotlessly clean, with complimentary wine, fruit, water and chocolates which again was a nice touch. The bathroom was huge and walk in shower was nice. We decided to have breakfast in the room as a treat, which came on a large serving trolley. It was a nice breakfast but nothing to shout about. Lovely sausages! The only niggles we had were the lack of a fridge which I know has been mentioned in previous reviews. And also the bed was two singles pushed together and my partner kept falling into the gap. I know the hotel is planning a refurbishment programme this year, so these things may get addressed then. The views over the bay were amazing and we were lucky enough to wake up to a beautiful sunrise the next morning. In fact we slept with the curtains open so we could fully enjoy the view. We would definitely return again and highly recommend this hotel to anyone thinking of booking a stay here.
The good The views from the side of the hotel we were staying were incredible. But I think the other side of the hotel, they wouldn't have been nice at all. The bad It's looking quite shabby. Even the staff uniforms looked old and stained. My parents had a suite but the aircon didn't work, the carpet was stained, there was no fridge - it really wasn't worth it. They moved on the second night to a standard room and were much happier. The aircon is a real issue. My room was too hot all night and it was January and freezing outside. The service is very hit and miss. Most of it is friendly and some of it is good but then some of the staff were not very good at all. The Spa has seen better days. It all looks a bit grubby. I didn't think the location was great. I'd rather be more central next time. You had to pay for parking which for where it was I thought was unnecessary. The housekeeping wasn't good. The common areas were dirty--spillages not wiped up, corridors not hoovered. The WiFi didn't work properly. It wasn't strong enough and in the end I ended up hotspotting from my phone. Please note, they are going through a period of refurbishment - some rooms have been done, others haven't. Ask for a refurbed room.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Maestro
Check-in: 3:00 PM , Check-out: 11:00 AM