"Excellent modern luxury in Osaka"
This is a beautiful modern hotel in a good location in Osaka, close to transit options. Service was excellent from the butler, the concierge, front desk staff, and in the restaurant and bar. As a SPG Platinum, received a nice upgrade to a high floor with a good view of the city. Definitely will be my first choice of properties in Osaka when I return.
"Reception needs improvement"
Stayed here on Friday night and Sunday night. My only comment is that both times it took forever to check in and surely they can think of a better system. I can't think of other Starwood hotels that has such a slow checkin process. Quite annoying as they only have two desks to deal with groups of people coming in and they just expect you to sit on the sofa and wait for your turn. They cannot always tell who has been sitting around longer. Ie Sunday night they let a group of 5 check in before me as they assumed I was with them. Otherwise everything is same as before (during my first time staying here). St Regis is immediately upstairs from a subway station so very convenient and close by the shopping and restaurants. Other than the checkin issue, service was very good. My dry cleaned clothes were in the closet waiting for me, butler came by to drop off map to the restaurant they booked for me, I'll be back again.
We recently spent five nights at the St. Regis in Osaka, sandwiched between four nights at Ritz Carlton in Kyoto and five in Tokyo at the Westin. I was expecting the St. Regis to be the best of the three, but it was only tied for second in our view. The Ritz Carlton was the winner, as was Kyoto for a nice Japanese city to visit. The feeling in St. Regis was like an office tower, much unlike the other two. Their breakfast buffet was number three by far. The guest room was very nice and modern, but lacked basic amenities like drawers to store things. It seemed to be designed for a quick business trip, and would be perfect for this role. As Starwood platinums, we received some nice benefits like $30/day from mini bar, and free ironing from the butler. I do not know if all rooms qualify for this butler service, but this was the only item that sets this property above the other two. Their were bevies of staff people, bowing graciously to help you out on questions, but on staff English fluency, again St. Regis was #3. We did like the French restaurant on site, and it was reasonably priced to boot, a rarity in Japan. Not knocking the St. Regis, but was really expecting to be able to give five stars, and, were it not for butler service, the score may have been three. We very much enjoyed the Tokyo Westin, and while much older than the other two, and lacking modern conveniences like double sinks, is a very classy property indeed, with a gorgeous lobby, and in a very nice area. By contrast, the stR was in a business area, indeed in an office building occupying the top 20 floors of its structure, and its lobby was not inspiring in the least.
"Best hotel yet!"
Wow, what a property. We arrived by Nozomi to Osaka station and literally walked out of the underground to the entrance of the hotel and greeted like royalty. Whisked to the 12th floor you check in and are comfortably seated with the attendant. Check in was rapid, and we were upgraded to a suite and corner room for the kids. There was profuse apology that the rooms didn't connect, so in that sense they are very family friendly. This ended up being irrelevant since the rooms were next to each other. The tech in the room was amazing with pushbutton mood lighting and motorized curtains. The view incredible all the way to the sea. The kids actually had better views with the corner room. The butler service was 100% spot on with a welcome drink (not alcoholic) for everyone, and when I asked for my suit to be pressed, it was done in 45 minutes (there is a convenient and private cubby that connects to the hallway, where packages and laundered clothing can be left). The room had two gigantic flat screens and a bevy of connection options, so I was even able to stream plex served movies from my house in San Diego 5500 miles away over the blazing fast wifi to the big screens in the room! They even have cables in a velvet bag if you forget your own. The bathroom was the best in japan thus far, the washlet even opened the toilet lid as you approached it. The shower was multi nozzled which was awesome and there were even two closets (wife got the big one (walkin) and I got the small one (also walkin). The food was awesome for breakfast (I still don't know how Japanese are so good at pastries (they blow the french out of the water)...must be that whole Meiji Emperor fact finding tour of the 19th century). There is no pool, but there is a serene japanese style garden and is converted to restaurant alfresco dining scene in the evening. The experience here makes me strongly consider going from Hyatt to SPG on a permanent basis. Most definitely recommended!!!
Best of the best I have strayed at allot of St regis before. I'm platinum member. The st regis is the best i have stayed at ever. Yes in Japan and yes the culture is beyond the best in the world in my opinion, but then just make you feel at home and are so attentive. I more then highly recommend this hotel. I would go to say it's an experience you don't want to miss out on. Also ate at the Italian Resturant. It's absolutely fantastic.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM