"If we have the money, we would come back every year"
I think the title speaks for itself. My partner and i love it so much. Spacious, high ceiling, grand, big bathrooms etc If only we have the money to afford 5 stars hotels everytime we come to osaka...
"Best Hotel in Osaka!"
This hotel came highly recommended by my business associates in Japan. Therefore during a family holiday, I tried this hotel. Location wise, it's a bit far from Umeda Central Station, but very quiet place and relatively close to main Shinsaibashi Shopping Street. The service is excellent, but their WiFi signal wasn't that good, hence I had difficulty in downloading working documents. Hope they will fix this problem soon!
"Short but sweet"
Stayed here on my final night in Japan and wished I could have stayed longer! The hotel is centrally located and it was very easy to get to everywhere I wanted to in Osaka. The room was beautifully designed and very spacious, with a separate dressing room and bathroom. The view of the city from the room was spectacular and the bed was the one of the most comfortable I experienced in my time in Japan. Service was friendly and prompt and every staff member I interacted with had a very good level of English. All in all a brilliant a brilliant stay and I definitely would not hesitate to stay here again.
"Luxury hotel in the perfect location "
My husband and I stayed here for 3 nights and got a room w the east view! It was amazing!! We loved all the power shower jets and comfortable bed! The butler service provide us with dinner recommendations and directions on how to get to the Osaka Aquarium Kaiyukan by train. The instructions were detailed. It was accompanied with photos and walking instructions. I love the Butler Service! The Hotel is directly above the Hommachi station. It is also close to the famous Midousuji Street and walking distance to Dotonburi. The staff were helpful and nice! Ryo Masaki was kind enough to mail our Ninji WiFi back to Tokyo. He also assisted us with luggage and provided directions to Kansai International Airport. Thank you for going above and beyond!
"Cozy luxurious home base when playing tourist in Osaka"
Young Asian-American couple with 2 yr old toddler and stroller, non-English speaking. Starpoints stay (but would have paid cash as well). Arrived via Shinkansen and Metro from Tokyo. SPG Platinum. Was able to upgrade for 1000 starpoints through SPG Ambassador, a requirement by the hotel for crib use. Location - Conveniently located right above Hommachi station, and 1 block away from basically the outer limits of the Shinsaibashi/Dotonbori Shopping district, the location of St Regis Osaka was surprisingly convenient. We had the peace and quiet of a business district hotel, while having the immediate access to shopping and restaurants. Hommachi station gives you access to the entire city. Service - Once arriving at the hotel, we took the wrong back entrance and ended up at the bell desk for check in. Whoops. They walked us to the elevator and up to the 12th floor. It seems that a lot of luxury hotels are located at the top floors of buildings in Japan, probably to maximize city views, without committing to an entire building. Check in was quick, and they had our room all prepared with a crib for our son. The tall gentleman from Bell Hop walked us up and greeted us by name for the entire rest of our stay. Room - Our room was supposedly an upgrade in order to fit the crib. It didn't seem unusually large, but it was a good sized suite with separated living space, and bathroom space. Curtains are operated via power switch, and the room lighting was also controlled by bedside panel. Lighting was soft and adequate. No USB ports anywhere, so last refurbish was probably a few years ago. Shower/Bath had great water flow/pressure. Previous generation Toto Washlet in water closet. Internet speeds were decent and reliable - wish it could have been faster however. SPG Platinum members get 3000 Yen credit daily for the Mini-Bar in lieu of lack of Club Lounge. Complimentary pressing of 2 items per person via butler service daily. They do a wonderful job at pressing. Odor - the room had a slight smell that someone had farted since the day we checked in. It was so faint that it didn't bother us much. However every time we came back to the room you could smell it. I don't think this was a problem with all rooms, but it didn't have a pleasant welcome back freshness that most luxury hotel rooms do. We didn't complain, but maybe we should have. I honestly think the rooms were not up to par at this price range. 4/5 stars. Butler - For our welcome check in drink, the butler had learned that our son loved fruit from our conversation with the bell hop on the elevator ride up. She brought a bowl of fruit, as well as some apple juice for him. Nice touch. For morning coffee, by this 7th day of our trip in Japan, I was really craving a brewed up of coffee. Not just a diluted espresso made to look like coffee. I requested a French press coffee as I've had that service at other St Regis properties. The butler immediately denied the availability, but quickly made a call in on her wireless hotel phone. She spoke to someone, and apparently they did have the capability. Next morning, new butler delivered the coffee and advised that they could not provide a French press coffee, however they did manually drip coffee for me. She asked that I let them know if it met the requirements - it worked out for me, and was very pleased they could accommodate. After all this is what should separate butler service from just good service, right' On the flip side, when asking the butler for some information about attending an English speaking group tour, the butler only gave me the standard stack of color print outs to explain the popular places we could go on our own. Her only option was the Duck Tour. She made no effort to call around, or explain why there are no Group Tours in Osaka. Viator lists several of them, and yet St Regis has no access' This was probably my only negative memory about this property. Dining - SPG Platinum breakfast daily on the 12th floor at the Italian restaurant. Breakfast runs from 630am to 10am. When the Italian restaurant over flows, they start placing guests in the bar right next door. Before 9am, they start redirecting guests to the 1st floor French restaurant for breakfast. Pretty much the same setup. It seems as though they prefer to clear out the Italian restaurant before 10am, possibly to prep for lunch service. Get there before 8am for the best service and lease amount of guests. Buffet food was mediocre, fruit wasn't ripe or sweet, cooked fish options were dry, the salad and pastries areas were great. Menu egg choices and Japanese breakfast option were top notch. Coffee was good and strong. SPG-P members get complementary Sparkling Wine which was quite good. Service was genuine, but I could tell one host at the French restaurant was a bit jaded by tourists. Overall excellent. Bar - We try to taste every regional St Regis Blood Mary (for those of you who don't know, each St Regis property makes their own version), so we stopped by the bar on the way back to our room with stroller and everything. We wanted to get it to go, and they gladly accommodated. They realized we were going up to our room, and went one step further by hand delivering it to our room. Conclusion - Excellent stay, even better location. We'd certainly return to the St Regis Osaka. We loved the small lobby, and quaint restaurants. It's a large brand, but this property really felt cozy. A great place to return after a cold December day of shopping and eating! TIP - Use the cheap luggage shipping service 2-3 days before you leave to your next destination. We shipped 2 pieces of luggage to Haneda Airport 2 days prior for only $40. Our Shinkansen ride back to Tokyo was so much easier!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM