"Very nice place, even nicer staff"
I know it's just the Japanese culture for everyone to smile and bow. I also know there is more beneath this show of "face". I have never written a trip advisor review, but decided to because of this hotel. In particular, the bartender. Yukari Takayama not only enjoys creating amazing looking cocktails (in her words "I love cocktail".. which unfortunately was waited on my american bourbon preferences), she takes the time to pre-write little notes about things to see and eat in her city. I some how also aquired a "butler service" room for my stay. My birthday was 2 day prior and they still put out a hand written note offering a little cake of some sort. I was busy with work/sleep and didn't even see it until the next day. That day I return to my room with another note and a few chocolates. The downside of this hotel is only the lack of an executive lounge. Provided you are platinum status with SPG, they offer a discount on any food/drink, but I always forgot to bring my little card stating that. In a country run by rules, they seemed to even bend those rules when my laundry was 30min past the cut off for same day service. Things easily get lost in translation here, but they really do try their best to accommodate. 1 star off just because I was in The Prince Gallery Tokyo hotel before this that upgraded my room (after a minor complaint) and had an executive lounge. Both expensive hotels, but so nice. Indulge and live a little.. easy for me to say when work is picking up the bill (haha).
"Exquisite but quirky (to an American)"
Beautiful hotel with amazing rooms except for a couple of things that were a bit quirky (to me as an American, I think). The lobby is on the 12th floor and you have to cross the lobby to get to the guest elevators then up to your room. It's a bit quirky but other than that fine. Beautiful views from my room though.
"Luxurious & beautiful"
Booked this hotel last second, after a Japanese travel agency booking for another hotel was a disaster. Found a decent rate for this quality of hotel, and were thrilled every second we were there. Service was impeccable & helpful, 26th floor room was large, luxurious with great views. Tub/shower enclosure is first rate; deep soaking tub next to a 4 head body spray & handheld shower. I could've stayed in the shower for days (there's TV in there too, though only Japanese channels available). Butler service was cool too. Great location right above subway station. Worth every $$ to stay here.
"Okay but not perfect"
The good: Great location, well appointed rooms, comfortable beds The bad: The food was average and very overpriced, they do not offer the 15% discount for in-room dinning. I would recommend eating outside the hotel since you can get some great food for a fraction of the cost. The butler concept did not seem to work very well in Osaka. I do not know why however it seemed just like room service compared to other St. Regis hotels around the world, where it felt more personalized. We stayed here on points, however would probably stay elsewhere if we returned.
"A great hotel"
Last stop on our Japan tour was Osaka, and given there is not a lot to see in terms of cultural Japan, it was great to be able to spend time at such a lovely hotel. The rooms were lovely, and spacious. The breakfast is extremely nice at the Italian restaurant. The top rated restaurants and bars are typically located at the St. Regis so you don't have to travel far. The main shopping street is 5 mins in a taxi, and not much further to the metro where you catch the train to the airport. We stayed in some nice hotels on this trip, but the St. Regis was by far the best. Will certainly look to return
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM