of TripAdvisor Travelers recommend this hotel
"Exactly what you’d expect from a St Regis!"
This hotel is lovely and grand and is located in a relatively quiet part of town. While the hotel doesn’t look like much from the outside, the lobby is rather stunning (as are all St Regis hotels). The rooms are tastefully decorated albeit some of the infrastructure is slightly outdated and could possibly use a remodel. We had a two room suite and the bedroom itself was rather small with minimal space to walk around. In terms of location, it’s about a 10-12 minute walk to the nearest Metro station. The hotel can order taxis but it can sometimes take up to 15 minutes. There’s a 7-11 across the street for necessities and the Silk Market is about a 10 minute walk way. There’s a full gym in an attached building and a 25 meter swimming pool. While it’s less than a 5 minute walk, it was annoying that it was not located in the same building. We had breakfast in the hotel which was terrific with lots of selection at the buffet and wonderful coffee. We also had drinks in the bar one evening which offered a great selection of wines (not common in Beijing!) As at all St Regis hotels, the staff was incredibly helpful and friendly. Customer service is clearly their number one priority. Overall, I would recommend this hotel if budget isn’t a concern. For a business trip, it’s a no-brainer for sure!
The St Regis Beijing seems a very aged hotel from within and/or without. However it is great from the very deep inside, capturing the elegance and delegate deriving from the origins of luxuries and nobility. The butlers cared for customers in many ways, and the happy hour served in the Press Club is careful. It is very hard to have such experience in China, of the ancient nobilities around the 1980s/1990s. The full St Regis package is way beyond the ones in Tianjin/Chengdu/Tibet/Sanya or anywhere else in China. Moreover the price is a lovely one considering other SPG hotels in Beijing. In the capital city of China, the St. Regis is a top priority choice of hotel experience.
"Worthy of a St Regis!"
Let's just say the exterior and facade is extremely unassuming. That because its a property taken over previously from another luxury chain. Hence it could be easily misjudged or even missed by drivers for transportation. Management can consider (and it seems some minor additions) reviving the exterior outlook and making the St Regis more prominent. Great Location which is near the city centre as well as a train station just 2 mins walk away (great for travelling around as traffic can be quite bad during peak hours), few stops to main attractions like Forbidden Palace as well as TianAnMen Square. Had a few minor miscommunications with Reservations and Butler service but likely contributed to the use of chinese as their primary language. The Butler service should be given more credit then they deserve as they are extremely excellent, and this goes for 99% of the staff in the hotel from Reception to the Bell desk. The other 1% is probably cultural and somehow their demeanour is hardly deliberate as our stays across southern china has taught us. Not a very good time to travel to china as the haze was back, but lets just say that stepping into St Regis was like literally a breathe of fresh air, sweet aromatherapy as well as sparkling grand walls and beautiful decor makes everyone just want to stay indoors. Like my previous reviews of other hotels in Foshan, Changsha, Nanchang, Hangzhou, Nanjing, Shanghai, St Regis Beijing is one of the hotels that are full facilities and also top notch according to service. This is highly attributed to a good management team that takes pride and ownership of the St Regis property, and takes measures in ensuring the continuity of the bespoke St Regis service which is more than i can say for some other china cities or even Great Wall Sheraton also in Beijing. The staff in St Regis shows attention to details as well as bilingual which is an advantage if you don't speak chinese. Other than the "humble" exterior, rooms are luxurious using Laboratoire Remede products as well as particular in terms of housekeeping (offering services such as turn down service with chocolates which is hardly seen anymore). Amenities and comfort or way above the par of any luxury brands which i guess makes St Regis a top tiered luxury hotel amongst the Starwood brands. Breakfast at the restaurant is also another blown away factor, think fine dining and buffet breakfast merged into one. Staff were attentive, courteous and efficient and again communicated well in english and the food are fresh and also tasty with a nice selection. Although the wine ritual or "happy hour for premium guests" is a great addition to the room package, selection can be quite limited on the inclusion menu. Such as the signature bloody mary is not on the list which is quite surprising. And staff are a bit overwhelmed as its held in the Press Club and had a capacity of almost 20 guests or more with only 2 hostesses, but again management deployed a butler at the last hour which is obviously a good strategic move and shows foresight. Food was one par above any executive lounge but it seems to be available to all guests including walk-in customers and outside guests/tourists. Spa at Iridium is also another worthy indulgent! But as it an outsourced company, you can probably expect "members" of the club as well during certain peak periods or after 5pm. High tea is also another worthy aspect of staying in St Regis, although not inclusive in the room is worth a shot! But management can consider including it to indulge premium guests like St Regis Mumbai. Selection is wide from English breakfast tea to a wider selection of chinese premium tea and not to mention the sweet and savoury 3-tiered pastries and desserts that are completely out of this world in terms of taste and presentation. Now, my choice of Employee of the Stay in St Regis Beijing would have to be 里克 from Bell desk! He is attentive and helpful and extremely service oriented! As Beijing regulations does not allow smoking in the hotels, all hotels are smoke-free and as we travelled from Shanghai to Beijing by flight all lighters (carry-on and check-in) are forbidden, 里克 was nice enough to notice my friends and i looking around and offered assistance. He tried to find some matches but unfortunately the hotel didn't have any. He went the extra mile to retrieve his own lighter and even offered to help us get one from "outside" the nearby convenient store. When we declined, he looked for us at the Press Club and offered to give us his! Some staff are simply nice and service oriented, portraying a warm and friendly personality, others take a extra step in noticing finer details and choosing to delight guests in opportune times and a rare few makes sacrificial decisions that obviously takes up their time and even own money/property to ensure that the guests remain happy. 里克 is indeed a rare employee befitting them all! Few hotels are worthy of my time taken to write a long review, but St Regis in Beijing is one of them. Minor lapses but great recovery and also a deserving exterior touch-up would propel this property even further. But a reminder to always keep service orientation of staff members in check and not to fall into the normalised standards of chinese culture which can be quire nonchalant and abrupt at times.
"A Classic in Beijing"
I've been staying at the St Regis Beijing for decades and it never failed to disappoint. Service in this St Regis not only sets a benchmark for all Hotels in Beijing but also a standard for other St Regis in China or in Asia. One special compliment must goes to the Concierge team: having a true "can do" attitude.
"Exactly what you expect from St. Regis"
I loved this stay. The rooms are extremely comfortable and are easy to work in if you are on business. The butler service is very handy for quick turn arounds for clothing and suits etc. I will for sure stay here again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM