"Beautiful hotel, super convenient location, and amazing service provided to tourists"
Location, location, location: Hotel is located right next to Shinigawa Station, which is a major hub with access to both local, JR Lines and bullet train. It is less than a 5 minute walk from the hotel to the station. You don't have to cross any streets, or simply connected to the station itself. Amazing service: This was our first trip to Tokyo, and neither of us spoke Japanese so the concierge was our best help in charting our routes for the day. Google maps is helpful, but sometimes the quickest routes require you to jump 2-3 trains when as a tourist it would just be easier to take 1-2 and only take an extra 5-10 minutes. These routes we found easier to take and were the ones recommended by the concierge. The concierge was also helpful in calling restaurants for reservations, and our other hotels we were staying at in other cities in Japan. Hotel: The hotel itself is located on the 26th floor of a business building. Easy to access coming from train as noted above. The hotel has a beautiful lobby that is part of this indoor courtyard. The rooms are a smaller than what you would imagine for a luxury hotel, but the bathrooms are larger and provide a walk in shower and bath. The bed mattresses are very firm, but I believe this is the popular style in Japan. You can ask them to put extra padding to make it a bit more softer if you'd like.
"Lovely hotel and convenient"
This is a great hotel. Rooms are spacious and wonderfully appointed. It is literally above Shinagawa Station so is very convenient to the Bullet Train and Narita airport train. We had a number of problems communicating at the train station and concierge actually walked over to the station with us to sort the issue out. This took a significant amount of time so we were most impressed. The area does appear to be a business area so restaurants outside the hotel are not plentiful. Beautiful atrium.
"Beautiful location, but slow/quiet location"
I loved the décor of this hotel, however, it's location is sort of 'out of the way'. Bar closed early and there are not many late night places to go on this side of Shinagawa station. It's overpriced and would have preferred a different location that was a little more "fun" to hang out in if I was paying that much. Staff was excellent and very helpful and accommodating.
"Good hotel for business trips to Tokyo"
I found the Intercontinental Strings hotel to be idea for my business trip to Tokyo. I stayed for a week, and everything ran efficiently throughout. My room was comfortable, housekeeping and room service worked well, the restaurant was fine, the gym was fine, staff were very courteous and thoughtful (eg offering an umbrella on a rainy day, unprompted. If staying for vacation, this location is not particularly close to things like sights and restaurants etc, but it is very close to Shinagawa Station from which the whole rail network is available.
"Location is good and staff are nice."
The tall building itself is not the whole hotel property. Actually hotel is located inside that building. Anyway... looks nice. Location is very nice, easy to look around by metro. Breakfast restaurant offers nice food and if they recommend some eggs etc on the menu for charge. Just reconsider about that. I ordered the menu for the whole my stays - i bought coupons - but I cancelled after I tried the menu after the first morning. They offer their eggs on the breakfast buffet so...actually you don't need to pay for extra and the menu list is not so special. Check in and check out process was fast and efficient.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM