The hotel was ok for a five stars hotel. Breakfast was not as expected for this chain of hotels and rating. However the location was perfect as it was near the station which made it very easy to reach all locations.
"Wonderful start to our honeymoon"
We have just returned from our honeymoon to Japan, which we started with 5 nights at this hotel. We arrived in from Haneda airport around 1pm, having been traveling from Ireland for 20+ hours we arrived jet-lagged and very tired (slept 2 hours) hoping to check in at this time. We were given some refreshing hot towels and our details taken to be advised that check in was at 3pm but they would keep our luggage for us until then. It would have been lovely to have had a lounge area where we could have waited until check in time but none was offered so we went out for a walk, had some lunch and sat in the Shiono Park beside the hotel, eventually we too cold and went back to the hotel around 2.45pm hoping the room might be ready. We were advised that the room was under final inspection and we took a seat in the hotel lobby until the room was ready. Our deluxe double room (room 3222) was exactly what we expected and when our luggage was brought up we were given a tour of the room and the features which was appreciated. The bed was very comfy and included yukatas and dressing gowns that could be worn in the room. Good selection of drinks (alcoholic and non-alcoholic) in the fridge (not free) and tea and coffee making facilities. The TV had a good choice of channels (not that we watched much) and the shower/bath and amenities were great. The location was perfect, right beside Shinagawa station which linked us from the airport and to everywhere we wanted to go in Tokyo and small 7/11 at the entrance to the hotel. The staff were excellent, very polite (as expected) and very helpful, unfortunately, my husband started coming down with flu-like symptoms as we arrived and we had not brought Sudafed with us as it was not allowed in Japan, however the concierge Gerald was very knowledgeable and able to direct us to a pharmacy (Tomod's) beside the hotel in the Shinagawa Intercity shopping area (2F). The buffet breakfast was plentiful and good mix of Western and Japanese foods, we never went hungry. We did not dine in any of restaurants but did use the in-room dining once for late night dinner, the food was tasty but took a little long to arrive (~40-minute wait). On checking out we were able to get our luggage couriered to our next hotel in Osaka (takes 2 days) using Yamato, and we would advise anyone traveling on to a different part of Japan to do this, it wasn't too expensive (although we found it cheaper to use a 7/11 to do the return journey of this) and made travelling on the trains, bullet trains and getting around much easier without heavy luggage. Overall, a perfect hotel and we will definitely consider staying here again when we return to Tokyo.
"Tokyo visit "
Good rooms, good food and close to great bars and rail station. The Glass Dance nearby is a fantastic place for after hours drinks! If that is busy, try the Guiness bar a bit further along. Look forward to coming back.
"Excellent in Every Respect"
InterContinental hotels have become my first choice during my frequent travels. The Springs by InterContinental was excellent in every respect. I was totally satisfied during my eight-day leisure trip stay. Two points of particular interest to me: The location, a few steps from Shinagawa Station, a major transportation hub, along a raised and covered walkway, was about as convenient as you can get. The Haneda and Narita express trains leave and arrive at this station. Within the station and attached to it are numerous shops, a grocery, a countless restaurants. A 7/11 is at the hotel’s entrance. 2. The electronics in the room were the best. Strong and easy to use wi-fi, a Bose bluetooth speaker, and a power strip on the bed nightstand, which I used to charge all my electronics while I slept.
"Excellent Hotel "
This was our second stay at the Strings. We enjoyed 8 nights accommodation with the wonderful buffet breakfast. We used the limousine bus service as we traveled from Narita airport and it was very convenient,previous stay we used the rail service as we traveled from Haneda airport. This hotel is above the Shinagawa station which is on the JR line so very convenient to travel around Tokyo. It is also a station for the bullet train. The lift for the hotel takes you express to the lobby on the 25th floor. Our room was very comfortable with a great bathroom and toiletries. It was serviced perfectly each day. Every staff member we came in contact with were so efficient and polite. Would stay again and highly recommend.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM