of TripAdvisor Travelers recommend this hotel
Stunning hotel with super attentive staff in a wonderful location. I am not enthusiastic feedback leaver but someone left really stupid feedback yesterday. An overnight storm resulted in a small amount of debris on the shore line. Perhaps if we used less plastics this problem would be reduced. The staff cleared it all.
"Exceptional - MUST STAY!!! A truly beautiful resort....."
We have gone to Thailand many times, and like to stay somewhere different each time, and I had heard about The Surin, and had stayed 15 years ago when it was the Chedi. It lived up to the stories I had heard about - it is truly a beautiful experience, from the friendly staff who can't do enough, the fast check-in, the beautiful rooms, spacious and luxurious ( we stayed hillside with jungle-tree views towards the beach, and not as many steps) and the striking octagon pool, the exclusive beach out the front, and the beach bar which we enjoyed. the short distance walking out the hotel to the shops and restaurants in the street ( after the driveway walk these are just outside the resort) and all the way through to the amazing buffet breakfast. We can NOT fault this resort - it's bliss.... everything is set up for those saying at the resort to make this an exceptional experience. Stay here! It's in a class of it's own!
"Too much rubbish on the beach"
Beautiful resort, but I woke up and decided to take a walk along the beach and there was so much rubbish! Really disappointed that no one would come and clean this up before the day starts. And the toilet doesn't flush.
"Exceptional boutique luxury hotel – timeless, well maintained, charming, great service"
Visited The Surin a couple years back while staying at Twinpalms, and enjoyed the vibe and grounds with its unique cottage architecture and terraced landscaping. Now, for the first time staying here, I am impressed with how well maintained facilities are, such that the beautiful original design still looks great after years. Service is on point, swift, warm, personable, and not too much. Amenities are amazing, with lots of thoughtful touches. I miss the Nespresso machine (instead, some other brand, but really Nespresso is luxury hotel standard nowadays) and the internet sign-on is a little cumbersome with a reaallly long user id and password, but those are tiny details that in no way deter from the rest. What amazes me most is just how leagues apart good and bad luxury hotels are from each other. As hotels go, this is by far one of the nicest ones you will find in Phuket.
"Perfect private beach hotel"
We had a wonderful experience staying there.The location was great. Room was unique and comfortable. Staff friendly and beach was great! We enjoyed the facilities very much. High recommended for beach dinner experience.We will be going back ASAP!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM