"By far exceeded our expectations"
It was our first time at the Upper House, though it had been highly recommended by many of our contacts. We decided to try it on the occasion of taking our 5-year-old to Disney land for her 5th Birthday. We arrived late in the evening and found an extraordinary welcome committee, lead by Natalie, to whom we owe a big "Thanks" for making our stay outstanding. Every detail was perfect, every light, every piece of furniture was in exactly the right place. Service is exactly what one would expect, and that extra touch which pushed the Upper House right up the list to being our favourite hotel. The 115m2 suite was perfectly designed to cater every need. The ambience and amenities made it your home away from home, and we thoroughly relaxed there. Perfect location, across from Pacific Plaza. The staff went to extremes of booking our Disney Tickets, sending us a complementary cake and, every day of our stay, we received a small gift: a candle, some cookies, all delightful! Absolutely 5***** and recommended.
"My home in Hong Kong"
The upper house is the perfect home from home in Hong Kong. The team are excellent and it amazes me as they ALL seem to know who you are!! Very comfortable, excellent service and a welcome AWLAYS. I could recommend this hotel more highly.
"The best cure for jet lag"
We usually stay in Kowloon at the Peninsula but booked here based on so many stellar reviews. The Pen is really good, but The Upper House is better! We had reserved a Studio 80 and when we arrived, concierge Kristina happily informed us we had been upgraded to a suite. This was particularly welcome since our first two days in Hong Kong are always devoted to recovering from jet lag, and we tend to spend more time than usual in the room. Hence, the large and comfortable suite was a great retreat for the jet-lagged. Breakfast, both room service and in the restaurant, was excellent every day (since we booked through AmExPlatinum, it came with the room), as was dinner. We really admired the modern low-key décor, the coffee maker and fridge stocked with cold drinks, and the extravagant bath featuring a soaking tub with a view of the hills. But it was the service, both before and during our visit, that sets The Upper House apart. The staff was quick to respond to emails, and helped us reserve restaurants and make appointments for massages and a mani-pedi. Beyond that, they found a place very nearby where my husband could have eyeglasses made on short notice since he had forgotten to bring what he needed. We have never enjoyed a hotel more in Hong Kong (or maybe anywhere). It is beautiful, has a sense of place that bespeaks Hong Kong and not corporate cookie-cutter, and helped us recover from a 13 hour time difference in comfort and style. We can't wait to return.
"The most perfect apartment away from home"
What an incredible hotel experience! Every detail has been handled-the in room amenities are spot on, the views are fabulous, the room design is impeccable. The staff is very friendly and helpful. Location great. They truly make it feel like you're staying at your most amazing friend's house or even your own home away from home.
"Stylish, modern and a great place to be!"
Wonderful decorated rooms, terrific view and location, very comfortable beds and delicious food! The service was outstanding, e.g. we were provided with many information and tips during the check-in and afterwards. We will defintively come back!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM