of TripAdvisor Travelers recommend this hotel
"Best of the hotels in Macau"
This was one of my best hotel satys I have had. We in the family enjoyed the grandeur and the hotel facilities. The Casino is a different experience. That apart the restaurants, even to vegitarians like us was having a good spread. The shopping area was always interseting eventhough the pricing was high. Th food court also gave a wide range food. The best part was that of the ride on the artificially created canal in dow ride with the boatman singing. Overall a great feeling and experience. Worth visiting.
"Double charged at check in, takes 3 weeks for a refund."
Was told at check-in by hotel staff that my original payment was a credit authorisation and can't be processed unless I have my foreign card with me. So I paid on the day of arrival in cash. Then contacted my bank regarding this and was informed I had in fact been double charged. And now the hotel is saying the original debit charge would take 2-3 weeks to refund. Wasted 2 hours on customer service line and still no result. Shocking !
We stayed one night here and were blown away with the size of the rooms. The view was amazing and the hotel was massive. The only downside was location as it is a fair way away from the old Portugese part of town which we wanted to visit. Also, we tried taking the free shuttle to the Cotai strip that night and ended up back in the old part of town. After 1.5 hour round trip we settled for dinner at the hotel...
"Some Luxury Experience!!!"
The Venetian Macao is one of the largest hotels n casinos on the earth. And the quality of rooms, Michelin star restaurant food and the amenities in the development (mall, Venice like canals, arenas, convention facilities etc.) is probably second to none. The number of options to eat and shop is just in-numerable. Everything about the place is a tick, except probably the time taken to check in/out because of the sheer no.of rooms....
"FANTASTIC AND VERY COMFORTABLE HOTEL AT MACAO"
We, four couples visited Macau in mid Feb., 2017 and stayed in this hotel for two nights. This is a very big hotel with lot of facilities (e.g. excellent shopping mall with gondola, Casino, golf etc., all of it we even could not find time to visit). We stayed in the 31st floor and the rooms were big (with city view) and extremely comfortable. Attached bathrooms (with both shower and bathtub) and toilets were superb with latest facilities. All services were excellent. Room rents were inclusive of buffet breakfast with ample choices. Staffs were very friendly and helpful. We enjoyed this hotel very much. As this hotel is very big with several floors and rooms, check-in took a bit long. However, check-out process was quite fast.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 11:00 AM