The Waldorf Hilton is located in the Bloomsbury - Soho neighborhood of London, close to London Transport Museum, Trafalgar Square, and Covent Garden. Nearby points of interest also include London School of Economics and Political Science and St. Martin-in-the-Fields.
Stayed for one night in a basic room whilst going to a west end show. On arrival you were made to feel very welcome from the door man and reception. This standard continued throughout our stay. Reception was very busy but efficient. Despite checking in after the published time our room was still being cleaned. This was initially very disappointing but the receptionist immediately guided us to the cocktail bar for a complimentary drink. Good recovery! There always seemed to be a long wait for a lift but we were not disappointed with the room, despite being one of the hotel's more basic options. Well appointed with a good shower and bath but not separate. Bed was very comfortable. We did not dine in the restaurant in the evening but had the buffet breakfast the next day. Good service, excellent coffee with a selection of very good quality food. Check out was swift and easy. Overall an excellent hotel with exceptional location for the theatre district. Staff excellent and good quality food.
"Fantastic service and great location"
I've stayed at this hotel a couple of times previously, and had problems each time. I thought I'd give it another go though, and am so pleased I did! This stay was almost perfect. The welcome I received at check-in was warm, welcoming and friendly. The receptionist acknowledged my Hilton Honors status, and went through some of the benefits with me. The room was spotlessly clean, quiet and comfortable, and a pretty good size for London. The afternoon tea in the executive lounge was great. It's a shame I only had time to spend a few minutes there. The times of the afternoon tea are really convenient too, 3pm to 6pm. Evening drinks and canapés in the lounge are from 6pm to 8.30pm, I believe, and we spent a while there in the evening. It was busy, but we managed to find a couple of seats just about. The drinks selection is excellent, but I thought the nibbles were slightly disappointing - chicken wings and samosas, cheese and biscuits, and two types of salad (both with cheese in them). Not great for my partner who's allergic to cheese. Fairly nice atmosphere though, and attentive service, so quite a nice experience overall. The breakfast buffet selection is fantastic, and all seemed great quality. The service at breakfast was slightly slower than we'd like - had to wait a while for coffee and a refill. We slept well, and the shower was lovely in the morning. Check out was friendly and efficient. Overall, very happy with my stay!
"Be careful of the mice in the hotel"
I stayed on the 7th floor of the hotel and hear a mouse in the middle of the night. Then I saw the mouse run from under my bed to te bathroom. I had to get moved in the middle of the night and it completely ruined my next day since I was tired the next day.
"Disappointed with The Waldorf Hilton London"
I am a Hilton Honors loyal member and I have visited London for business and pleasure. I did picked the Waldorf because of average reviews. I was disappointed with the room, not what I was expecting for the price and pictures in the web site. A lot of issues with Housekeeping. They don't seems to understand room need to be up to the standards. Cleaning and replacing amenities is a basic function on a four star hotel. Room service disappointed, the order came incomplete twice. Toast burned. Concierge service needs to improve. They are a few concierge seems very distracted giving the guest wrong directions. The hotel building is very old but Hilton could do a better job. I was looking for the GM of the Hotel and never hear back from Management. Location is very good. Front desk and MOD 03/18 was very good.
This is the first time we have stayed at the Waldorf and it is a centrally located hotel near to Covent Garden and the west end theatres. It was a nice clean room well equipped and we had a good breakfast included as part of the deal. Staff helpful and friendly
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM