of TripAdvisor Travelers recommend this hotel
"Amazing room, great service"
My husband and I have stayed at the Waldorf Towers in the past, and this time they were nice enough to upgrade us to a Presidential Suite. Initially a problem with pre-authorizing payment on my credit card developed (because of bungling by the credit card company thinking there was fraud going on because we were in a different city than our own and the amount to be pre-authorized was substantial). The gentleman at the front desk, Kevin, could not have been more understanding and patient. He was so nice--and indeed was wonderful to us throughout our entire stay. Finally the issue with the credit card was cleared up, and we were able to go to what proved to be an amazing room. It was UN opening week and there were diplomats staying in other Presidential Suites on the same floor, so it was amazingly nice of Kevin to upgrade us. As for the room, it was so wonderful it is hard to describe. It had a large entry foyer which I initially thought was the living room, but no, there was an enormous living room as well. Likewise, an enormous dining room, three large bedrooms, three full baths, and a kitchen. The furniture was beautiful, and the flowers in the room were beautiful as well. I know that the Towers will be closing for renovation in the very near future, but it is a wonderful place to stay.
"Amazing Stay at Waldorf Astoria Towers"
Siobhan and team were amazing. Friendly and helpful in every way!!! Upon arrival we were greeted immediately. Kevin personally directed to our room and ensured we had everything we needed. The suite was beautiful and spacious. And because I am a Hilton Honors member we were upgraded at no fee. It was a wonderful Weekend.
Fantastic service - Michael Romei, Chef Conceierge was just fantastic as were Vinmore Williams, concierge, Michael Meshonek, front desk, Yolanda Longo, 26th floor lounge, Sean the doorman and our daily maid for room 40H4. Our suite was so spacious with fabulous views and the entire staff was wonderful and accommodating.
"Hotel closing in March 2017- Service and Decor reflect the reality..."
We stayed here for 2 nights after coming back from Italy into JFK. We decided to spurge and spend $750 a night to stay at a place that I wanted to try since I was 12 years old. When we arrived to the hotel, we were escorted to the room by the bellman and as soon as he opened the door, the smell of smoke was overwhelming. He looked at us and said he would report it to the front desk and then said for us not to unpack as we probably will get moved. We explored the room and noticed they left us cupcakes and Evian water on a silver platter-nice touch! The best way i can describe the decor is "Tired Opulence". But when I got to the bathroom I noticed there was something attached to the side of the toilet tank. It was a dishwasher sprayer! (I think it was supposed to be a poor mans Bidet) So my first thought is that one could sit on the toilet and do the dishes at the same time. (in addition to this the toilet seat didn't match the toilet color-the seat was white and the toilet was beige) I immediately thought this is the bathroom I expect in a Motel 6. Disappointment starts to set in. Other little issues were everywhere, I can see why management doesn't want to spend anymore money on repairs and upgrades only to have the place completely refurbished starting in March. There were no other rooms that were comparable that were available so they said they would spray and Ionize while we went to a show. When we came back later that evening the exact putrid smell hit us as we opened the door. There were other issues as well but not worth bringing up. The GOOD-Beds were very comfortable and linens were great! A/C was loud and bothersome, We wanted to air the place out by opening the windows but there were signs to use A/C only. Strangely enough our next door neighbor who had the adjoining room to us, kept on trying to open the double doors that came into our room. We could see the door open a little and then he/she would give up. Kind of unsettling to say the least. The location of the hotel is the key. You can get anywhere fast and the best way is to walk. We saw the Christmas tree at the Rock, the light and sounds of Christmas on the Saks fifth avenue building. Near Broadway shows and always lots of people around, so it was safe to walk. When we complained about our issues on our second day there, they were addressed by removing the dishwasher sprayer from the toilet and installing a new matching toilet seat. Gee thanks...The next person who stays there will appreciate our sacrifice. They sprayed the room too, at least it smelled a little better. The staff are fretting about the impending shutdown and it shows. They are probably limited in what they can do to satisfy guests that spend a ton of money to stay there. Save the disappointment and spend the $750 a night at the PLAZA! At least they are staying open...
"Engagement weekend at the Towers"
We had a fabulous time here at the towers in the waldorf. We had a beautiful suite overlooking the entire city. The room was straightened up a few times a day and had a nice turn down service. Customer service was great, above and beyond. Both Kevin and Buddy in the front lobby took a great weekend and made it even more unforgettable. They helped make my engagement weekend flow without any hiccups and helped dot the 'I's and cross the 'T's in my plans. If anyone wants to make a memorable weekend, this is the place to make it happen.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM