Within minutes of The Wellesley is the supremely sophisticated shopping district of Harrods, Harvey Nichols, Chanel, Yves Saint Laurent and other world-renowned designers. The district is rich with iconic buildings and cultural attractions such as the Royal Albert Hall, Buckingham Palace and the British Museum.
And yet from the terrace and suites of the hotel you can look out across three square miles of green, open space. Both the tranquility of Hyde Park and the vibrancy of the city are within touching distance of The Wellesley.
We were deeply disappointed in many facets of our stay at The Wellsley. But before we review the reason for this poor rating, we should note a few of the excellent points at the property. The location is fantastic, across from Hyde Park and just next to a tube station. It would be hard to find a better location. Prior to the incidents upon arrival which I will describe in detail shortly, we were scheduled for an upgrade from a JR one bedroom park view suite to a full one bedroom suite. The Suite itself was stunning with the finest in decor. Even if it was "overdecorated" to the point of being impractical, it was visually stunning. Because of our numerous issues, we met a management employee named Andre who was genuine and sincere in his desire to turn things around for us. When he was directly involved, the experience could not have been better. But when he wasn't involved.... Now, unfortunately, I need to advise my fellow travelers on some issues: First, we relied on the reviews of others on this site who said when they traveled to this hotel the cigar smoke was contained. It is not. It permeates the first floor - rendering its facilities useless. It permeates the elevators and the hallways. It did not enter the room in any recognizable way, thankfully. To some this will be good news to have a property which welcomes cigar smoke. But for us, it was a serious issue. Therefore, if you do not like smoke, then I would not book this hotel under any circumstance. Second, our arrival could not have been more problematic. It was the worst arrival at a luxury hotel we have ever experienced. When delivering us to check in, our driver was yelled at by the valet in a rude way, scaring him and startling us. The agent who checked us in told us we had not paid when we had paid in full 6 weeks earlier. The room was not ready and we were told we could sit in the bar. When we explained our sensitivity to smoke, the agent then told us there was no smoke. We then went to the Dorchester for tea and never received the call or text saying our room was ready. Finally, after our travel agent called, they explained it was their fault, that I had paid, and then told her we were getting an upgrade when in fact we had received the upgrade long before since that was the reason we were given that the room was not ready. Throughout the stay, there were numerous issues: No bedsheet on the bed one evening; 31 minutes to receive ice water for breakfast; laundry cleaned but then taken out of plastic to then be placed in dirty drawers, rendering them unclean again; I could go on and on. Upon check out, I was stunned to see I had been charged 6.99 (!) per day for a NYT and 4.00 per day for a WSJ - both of which I had on my iPad. I asked for an adjustment of the bill and received 54.00 off a several thousand dollar bill after all the issues we encountered. We were shocked, disappointed, and insulted that the hotel management apologized for sub standard service (both in writing and verbally) and then offered us compensation of 54.00 after several days of our vacation were ruined. When in a foreign country where you stay really matters. Moreover, when you pay large sums of money for a luxury hotel, one should expect to receive the service you pay for. This hotel has its good points, but given the issues which were so obvious in most every department from the time we arrived to the time we left, I would not stay here again and suggest you think carefully before you do as well.
"luxury hidden gem"
Can't say enough nice things about this hotel...Neat and beautiful rooms. All the details are impeccable. Cozy and luxury at the same time with genuinely caring staff attending to your every needs. Loving the Wellesley in every way and looking forward to coming back for the next trip~
"beautiful boutique hotel"
i have stayed in this charming hotel three or four time such a beautiful place. the staff is amazing the rooms are gorgeous. hidden in the heart of London overlooking Hyde park, and on nights-bridge for all the shopping you want.
"Nice Cigar Lounge."
Great place to smoke a good cigar with nice bottle of wine. We later ordered food and the nice Italian Lady was very friendly and helpful. Food was great had a great afternoon Will recommend to any one.
"Big is not always Best, in this subtle yet stunning hotel."
I have stayed in many of the big name hotels in London and many close to The Wellesley, but one thing The Wellesley does over all the others is offer an intimate experience like no other, the hotel is full of every luxury you can imagine and has all the amenities of a very high quality you could wish for, but the people make this place, from the team knowing every morning what to bring for breakfast to the most fun and friendly driver of the complimentary Rolls Royce, everyone treats you just like you wish. I had a suite on the top floor and although the ceilings are low the height allows views to Hyde Park and beyond and also a lot less of the London street noise. If you are on a break that allows time to spend downtime in a hotel then this is the place to do it. It has everything you need but with a very high touch service and intimacy that struggles elsewhere.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM