of TripAdvisor Travelers recommend this hotel
"Very nice hotel!"
My room was very nice and comfortable. The employees spoke good English and communicated well. Their service was very good, and they did a great job with my laundry since I was traveling in Asia for 10 days. The food was good and the lounge was fine.
Among all the Westin I have stayed, this one has the best executive lounge staff, especially Laura, Yvette and Aimee, who are very friendly and really make me feel at home. They have been taking good care of me ever since my first stay here and I can't appreciate more for that.
"Excellent service, comfortable rooms"
The check in was smooth. Thanks to Nicole Liu who handled my check in process, everything was excellent. When I showed up, she noticed that my phone was running out of battery and immediately asked the staff to send one to my room. Very thoughtful. The room I stayed was spacious, clean and well-maintained. Thankfully the floor was quiet and the whole experience was great.
This is a very solid hotel chain property, better than most that I've come across in the same area and perfect for business travel. Check-in was fast and efficient, the room was spacious and more importantly, it was clean from the bedding to the bathroom. The thermostat worked well - both heating and cooling worked well. All employees that I came across were friendly and helpful. The location of the hotel is convenient to public transportation and the front area of the hotel is large enough for pickups and dropoffs by car.
A rather sad hotel, not in very good condition, a bit far off from the real city center (e.g. Sanlitun). The rooms are nice and the beds are comfortable. Breakfast is so so, below what you would expect for a hotel of that standard. Average business hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM