"A bit too busy and the reception staff not friendly"
I was staying here for one night. The room is nice and clean, food and breakfast very good but location still getting. The hotel is a bit busy since it's just next to the convention centre, and the staff in general were friendly until I checked out. The person at the reception was rude and not helpful. I was meant to get a discount in all hotel amenities and services, which were not applied (ex. Room service). When asked about it on check out the staff at the reception was extremely rude and sarcastic, and instead of helping the only thing he would say was "I will have to see your receipt". I left it but the event was already reported to my company. A shame since the hotel has the structure to be a very nice place.
"Amazing Hotel with great staff"
Stayed here for a conference and loved the location and ease of use. There were only 2 challenges. There wasn't much quick food directly across the street. However, if you are willing to walk just a few short blocks all of Seaport and downtown is yours. The TV's were a few years old and did not have HDMI hook-ups. So it was a challenge streaming information to do work in the room. Otherwise, this is an amazing hotel which I highly recommend
I stopped at the Westin for a conference with work. It was a pre-booked group booking as part of the conference. The rooms are a good size and have plenty of nice amenities including an iron/ironing board, fridge, coffee machine and big TV. There is a good space to work, quick reliable wifi and plenty of room to spread out. The bathrooms are clean and tidy with nice fittings and double head showers. The food in the hotel was put on as part of the conference so I didn't get chance to try the restaurants but even the buffet food was excellent. An interesting choice, plenty of it and very well cooked and presented. I would definitely stay here again if I need to be close to the airport or at a conference.
"Great staff; funky hotel"
The staff was absolutely wonderful here. I'm SPG Gold and my room wasn't ready at 6pm, but the staff bent over backwards to grab me a drink or help me with my bags. I didn't get a high room, so I caught a lot of traffic and airport noise, and the views weren't lovely. The room was functional and the housekeeping staff was outstanding. The conference spaces were split throughout the hotel which was confusing. Major kudos to the exercise room - good equipment. Again - the staff made my experience special here.
"Nice Hotel and super busy..."
The hotel itself is nice, new facilities, very busy whatever the time of the day or night it is! Perhaps because the convention center is just beside the hotel and people choose this hotel for that. Internet is complimentary which is good. It is about 5-10mins away from the nearest mall by taxi, depending on the traffic. The Concierge lady is very helpful and the staff are all friendly. Breakfast choice is limited compared to most hotels. I was expecting more for a Westin brand, that is why I only rated it 4. All in all it's a good hotel and would recommend staying here.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM